Pizza Hut

I will admit, the pizza was just okay, but the delivery guy was so nice that I had to write a comment. His name tag said «Thor» but I think his name was Jesse. He was so nice and prompt. Everyone in customer service should take after this young man. I give him 5 stars!

As im waiting for my correct order to arrive, im posting about the poor customer service i recieved. This is my first time posting on Unilocal.
I ordered a family box. One pizza with pepperoni the other one with cheese and pineapple. Also came with wings and breadsticks. Opened the box, both were pepperoni. 2 of my kids hate pepperoni. Absolutely no marinara for the breadsticks.
Upon calling, i let them know what had happened. Mind you, im a great tipper. These guys work hard. My bill is always around 25.00. Always give atleast 10.00.
The girl on the phone needed to speak with her mgr.
Guess how they’re making it better???
Need to return one of the pizzas. Is the driver going to dig in the box and pull it out after hes handling money and his steering wheel?
Oh, instead of making new breadsticks, they are bringing marinara for the now cold ones!
Way to go pizza hut on watson!
This will be the last time i give you my bussiness.

Pizza hut is not my favorite pizza spot but the pretzel crust pizza sounded like something worth trying so we ordered. Shortly after ordering the manager called us to say they were out of mushrooms so we substituted tomatoes. When the driver arrived she told us that they had enough mushroom for one pizza, but when they opened the bag to refill the shrooms they were not happy with the quality of them and did not feel comfortable serving them. Pleasant driver and honesty are a plus. Also they apparently care about the quality of the product. Upon opening the pizzas there was no pretzel crust they were both asiago. I called the manager and he offered to remake the pizza or a $ 5 credit. We took the credit because we already had the pizzas. The corporate office also emailed me and is sending coupons for 2 free large pizzas.
The quality of pizza hut seems to have improved slightly. The sauce still is not my favorite and the crust is greasy. The honesty and sincerity of the employees I had talked to was good. The customer service was very good. I am going to give an overall rating of 3. 2 for the food and a 4 for the customer service.