Bryn Mawr Hospital

Stopped in here with an injured foot, had X-​rays and a few things done. I expected the place to be busier however I was only 1 one 3 people that came into the ER that day. Fairly slow to get all the paperwork done, once I was taken back I waited again. My wife commented how she felt everyone here was on island time or something. It was a very slow pace even though they weren’t busy. Everyone was friendly and very helpful, just slow. I hope this was just a lazy Sunday and not the norm.

What a nightmare! Worst experience of my life! My daughter was rushed to the hospital once we got there I thought she would be ok. That wasn’t the case. It took a hour before a ignorant young male P A came in and was very rude. I was terrified at this moment when he was trying to check for things that it obviously was not! It took 2 hours before my daughter even got a Tylenol. We left with two diagnoses that were both incorrect and with medicine that made her break out into hives. I will never return to this hospital again especially if my life depended on it.

My 8 year son is spending might 2 in peds. The nurses are amazing and doctors really attentive and competent. I feel like we are in great hands. Everyone has a smile on their face and are quick to help. My son just commented on how nice his nurse was. Here is an Odd tip: if you must order a parent meal… Get the chicken salad sandwich on rye bread. The sandwich was shockingly decent. If you are a pro– they have local take out menus hiding in the nourishment room. I was in bed rest here in maternity for 15 days… There is great take out near by… But I swear the chicken salad sandwich I had to day was fresh and moist.
I wish the nurses were aloud to wear the fun kiddo scrubs… It’s the hospital policy and a bummer that they all have to conform to the standard blue.

My father was admitted because he tripped and couldn’t get up. He is 77 years old. BRYN MAWR HOSPITAL kidnapped him! SERIOUSLY… he kept saying he wanted to go home… yet they insisted that they have TO PROCURE GUARDIANSHIP… over him! THEY kidnapped him for almost thirty days! and would not release him… oh my… we are soo sad with the social workers at this place!!! they are rude and arrogant… what is their motive for keeping a healthy… medically cleared man.

Been to the ER twice. Clean surroundings and friendly & responsive staff. The wait time was really short and the follow up was quick. Much better than the other main line highly rated hospital down the road!

The service we received at the hospital was great, the Dr was personable and the check in staff and radiologist were also great! Our primary care Dr and staff are also great too, however, based solely on my experience with their billing group, I gotta hit them with a 1 star rating.
Main Line health as a whole seems to have an ineffective system of reconciling their billing, which results in my having to take time to call to ensure that the payment that they received was applied. Two separate occasions of the same mix up left me aggravated and seriously considering changing to a Dr who is not affiliated with the Main Line system because I am sure that this will occur again. As I write this, I’m currently on hold with my insurance company while they call them on my behalf to make sure that they correctly apply payment for services.
It shouldn’t be this hard. The CSAs in billing should be have the gumption to do a little bit of research in order to try to solve a problem instead of just giving me a canned response that prolongs the issue.
I work in customer service and it bothers me to know that an individual can go the extra mile to figure something out but fails to do it.

ZERO STARS (not an option though) wow — ridiculously SLOW — even the woman at the reception desk was slow — talked slow, walked slow, breated slow — i felt like I was in a time warp. First off, I walked in at 10:30am and waited 10 minutes just to be seen at the desk to sign in; mind you, my 8 month old daughter had blood leaking down her face from my coffee table — she had a legit laceration that i could put my pinky in — I felt so bad — I live nowhere near Bryn Mawr (closer to Einstein in Norristown), the ambulance EMT recommended Bryn Mawr because they are DuPont Doctors and house great pediactrics — I don’t know what made me think there would be a pediatrician actually WORKING in the ER; if you want to consider working as walking around asking how the patients are doing after the fact, then hey — where do I sign up? The waiting room was FILLED with sick people — cough, red eyes — sick — the same sickness my whole family just went through without a hospital involved thank god — but its hard to believe that half the people really needed emergency care when they are screaming at the Eagles fumbling the ball — come on, go home and do that — — - the whle situation really pissed me off when she told me at 1:30pm that they take people back to the room by severity of the injury — ok honey, my daughter has a two inch cut that needs stiches and these people have a fever — GO HOME, TAKE NYQUIL, WRAP YOURSELF INA BLANKET and call it a day. Like the EMT said, the longer you wait to stich her up, the worse the scaring will be — so finally, at 3pm — yes 3PM! FOUR and a half HOURS for an infant to be seen, i told the front desk that I am pretty upset and she said there was nothing she could do because other people are sick — my daughter came into that hospital without a temperature, stomach bug or anything — my daughter NEEEDED to be there — So i told the nurse that I am holding the hospital accountable for anything that happens to her because we waited so long — when i tell you there was blood leaking– it was everywhere, car seat, their rug, clothes, everywhere — this went on for 3HOURS!!! the other mothers around me were aghast — they didn’t understand why they didnt take her back yet.
When they finally took her back — they numbed her up adn took a while to do that, which was fine because at least the ball was rolling — then they wrapped her up in this thing and made her scream and scream, i asked if they could do a local to calm her down and the NURSE PRACTIONER and the EXTERN said no, the side effects are worse — my fault, scarred vocal chords are better — she screamed and cried every time the doctor would put another stitch into her skin and then would calm down like the local or numbing gel didnt do the trick — the whole situation was a mess — i thought i was going to get a real doctor (Dr Russo) like the nurse said; when I read her tag to see who she was for legal purposes (her hands were shaking like crazy), I seen PRACTIONER. Finally she was done and we could leave (4pm) and I couldn’t thank god enough the nightmare was over. Thats when Dr Russo popped his head in the room, literally — said «hey little girl — you had enough of us huh?» started laughing and walked out. Yup — i thought Einsteain was sketchy but never ever ever again will i go there– they need more people or something.
Bottom Line — I will never ever ever go to this hospital again, they have no clue what to do or how to handle an emergency situation. I wouldnt take my dying sister there — i would drive a half hour out of the way just to avoid them — they would leave her rot in the waiting room. I cannot warn you enough — stay away — Paoli Hospital is down the street (ive never been there but it cant be any worse), or if your in that area, take a road trip to Einstein — apparently if you go there all the time, you have no idea what a real emergenccy room is like — in and out in 45 mins tops unless theres a situation that requires an overnight stay. The staff is friendly — even when they answer the phone, you can hear them smile at Einstein — I called there today to give my information and they are MISERABLE over at Bryn Mawr — I don’t know man, you think the ritzy area they are in, the people wouldnt stand for it; guess not!

Was here recently with my daughter. The ER was painfully slow and although the nurses were good, the docs not so much.
Radiology Department was good, especially Dr Julia the Radiologist.
She ended up being admitted and was there for several days. It never seemed like the right hand knew what the left hand was doing. Very frustrating experience and nothing was ever really resolved. Overall a very poor experience.

I had surgery here, and, coming from a medical background, I am of the opinion that nursing here is not the best, at times uncaring and even neglectful. Preop nurses never spoke to my husband about what to expect. I seldom saw the nurse postop and had several episodes of severe pain due to neglect. Just inexcusable. Surprised to see banners throughout the hospital proclaiming it to be a «magnet» hospital for nursing.
The transporters taking me from the PACU to my room bumped into the walls numerous times, also, causing me to suffer a lot of pain.

The nurse’s and doctors do not act in a professional manner. Especially the staff at the ER. I’ve overheard nurses continuously talk shit about there patients. I’ve seen patients being treated with utter disrespect here. Rolling there eyes, verbal abuse etc etc. what was most eye opening was when I saw a patient come in at the ER having trouble breathing you know something was seriously wrong. So the nurse runs over to a doctor and starts telling him this individual is doing this and starts laughing. Mocking the patient and the crazy thing is the doctor thought it was amusing. Fucking pathetic, how the fuck are you going to joke around when someone’s life could be in danger? Wtf is wrong with these people? Idk how anyone is rating this hospital more than a 1. 2 faced employees that feed on the weak and make a joke out of these people. I WOULD NEVER TRUST MY LIFE WITH ANYONE AT BRYN MAWR HOSPITAL. A little compassion goes a long way. That goes for Hellen or whatever that works in the ER. Older woman that wears white framed glasses. Yells at elderly patients like she’s entitled to shit. And goes around talking shit and she’s about 50 or so idk maybe older. Just a warning if you land yourself in ER and she’s treating you ask for another nurse

Very bad experience here!
Last summer on two occasions I went to the ER with intense pain across my chest and shoulders. I had tests run and they told me I was all clear. The nurse/​doctor in the ER told me that I was wasting her time and that nothing was wrong with me — she had better things to be doing so I left.
The second time about a week later I returned and a similar thing happened in the ER. Eventually they admitted me. I stayed for a week while they ran all sorts of tests and miss diagnosed me many times.
The following week I was diagnosed with cancer and since had a bone marrow transplant. Needless to say I will never return here. I’m being treated at Penn Medicine and very happy with the facility, treatment and team of doctors.

A great local hospital right in Bryn Mawr that has recently undergone and extensive renovation. Ended up in the ER, and I was handled promptly and professionally. They obviously enjoyed my company, so they decided to admit me and give me two days of pleasant, pampered service… including room service complete with a menu… for all three meals. Docs and nurses were great, and even pretended to enjoy my jokes. But the hospital gown… I just don’t get it… are they purposefully trying to embarass you? I decided to don my PJ’s in lieu of this antiquated attempt at vanity bashing, and at the end of my stay both my body, and pride, remained intact.

My visit here to get my daughter a procedure was creepy. From the time I pulled up I was didn’t get a good vibe. For one, it wasn’t clear where to park or where to enter, they need more signs. There are 3 – 4 parking lots very close to the hospital some ar closed off by construction. Parking IS affordable once I found the lot.
The staff wasn’t very helpful. There was no one at the information desk and the instructions that were left to get you further help told me to call an extension, which I did and all they did was transfer me around, when I just wanted to know what floor the department I was looking for was on.
Once I got to my location, it was creepy, a bit darker than normal hospitals and there were patients, too many for my liking, sleep in their beds, and their beds were pushed up against the wall in the hallway. I wasn’t in ER or anything of the sort and I just have never seen anything like that.
To top it off the person who serviced my daughter wasn’t very welcoming or nice.
I hope I never have to visit again!

Spent four days at Bryn Mawr after being admitted through the emergency room. Worst medical experience in my life. They gave me the wrong IV dosage once and the wrong IV medicine once — I literally could have died.
I’m completely sworn off suburban hospitals now. Only Pennsylvania Hospital or HUP for me now.

My son was born here 4.5 years ago. The nurses in the maternity ward are great. If you’re having a baby, this is a solid choice. My wife totally agrees.
I’ve used the ER twice and both situations were handled with the appropriate amount of urgency. There was a crowd on one occasion but we were whisked to the back right away. We had an infant that was struggling to breathe due to extreme congestion. The second time it was not very crowded, though the nurses told us that there were a lot of patients at stage two of check in so they were somewhere in the back. On that trip, I had my mother-​in-​law with a deep cut in her finger. We waited a bit but that’s appropriate given the lack of severity. The portion of the interaction that I witnessed was courteous and knowledgeable and MIL agreed that it was a good experience. And she’s a former nurse so she has the potential to be tough in these circumstances.
The place is clean and is the closest to my house so I’m sure I’ll be back.

I came to visit a new mom. The hospital is very nice. Small, clean and friendly. Loved the gift shop. So many get well gifts, and so forth. The hospital rooms are small but comfy. Parking is across the street and not too far of a walk to the main building. The cafeteria is open to the public and the variety of food selection is really good. I enjoyed visiting my sister-​in-​law and baby at this hospital.
The nurse that attend my sister-​in-​law was very caring and did a great job at taking care of her and the new baby. Very nice hospital.

This review is based on my experiences at this hospital with my partner, who went to the ER because she thought she was having a heart attack. During the admission process, we had no problems with the first admission area.
At the second desk, though (after my partner had already been taken back to the exam room), I was asked for my ID and also asked if my relationship with my partner was «legal.» If it wasn’t legal, I was told, i wouldn’t be able to be with her. She and I have been together 20 years, and during that time, we’ve had experiences with 4 different hospitals. No one has ever stopped either one of us from seeing the other or being there during hospitalizations or at post-​op.
Luckily, that night, before we left the house, I had made a point of finding my partner’s medical power of attorney. For the man at the desk, the document made me «legal» enough to join her.
Her room was spacious and immaculate, but she was paired with a woman who ate and watched TV literally all night and who refused to ever close the bathroom door when she was in there. It was pretty disgusting. I understand that hospitals have no control over things that patients do, but all the nurses were aware of this situation and made no effort to change her room until the last night she was there.
In the end, my partner had a pulmonary embolism, instead of a heart attack, and she’s doing ok now.
As far as the hospital, I won’t be going back. I guess it was a good lesson for me. I now keep copies of both our medical powers of attorney with us at all times – in cars, suitcases, etc. I don’t ever want either of us to be in that situation again!

I came here a few years back after I experienced a terrifying car accident. Although the wrist band system works for tracking the amount of time you’ve been waiting, that’s pretty much the only plus to my experience.
I was checked and even had x-​rays, etc and was told I’d ache for a few days and to take some asprin. Unfortunately for me, it didn’t do anything.
Why you ask? Because when I went to my family doctor a day later, he discovered that a disc in my back had been popped out of my spine. And he was able to figure it out simply from having me bend and touch my toes.
When my family sent a letter to the hospital asking why they had not come to the same conclusion with the various tests that had been done, we were told that the doctor who answers all questions was out on vacation. Needless to say, we never got an answer.
I won’t be back if I can help it.

There are not enough positive adjectives in the dictionary for me to use to describe just how great Bryn Mawr Hospital really is. From doctor’s appointments, to bloodwork, to surgery — they are efficient, friendly and helpful from beginning to end.
After a recent and unexpected hospitalization, I literally did NOT want to leave my room to go home! I only had to stay for one night, and the nursing staff was phenomenal. At the push of the call button they would be there, day or night, for even the smallest request. I felt comfortable and taken care of, not nervous that I had been forgotten about or wondering what was next.
As hospitals go, Bryn Mawr is top notch!

I was born here. Do you need any more info to know that this is a cool place? Heres my problems though. I had a pretty sweet deal in the womb. Warm, food pumped right in, nappin’ ²⁴⁄₇. Then some sausage fingered doctor pulls my naked ass out of there! That was freakin cold! Next time the temp drops below 20, slather yourself in jelly and run outside naked… its kinda like that! It would cause anyone to scream and cry but all I got was a smack on the ass. I was then continuously jostled, handled, flipped and stripped and then wrapped up like a fajita. WTF!
Seriously though, this is my go-​to Hospital. Ive been there numerous times throuout my life and was always handled with care. Both of my kids were born there and I felt like I was in the best hands possible. There were complications with my daughters birth and it was handled so professionally, which made a difficult situation bearable.
Hats off to Bryn Mawr Hospital! Your dutiful service over the years has forced me to forgive my initial experience with you. Maybe if im lucky, I can go back and have a «where are they now» experience. Ill strip down, cover myself in jelly and ask a nurse to slap my ass. That should go over real well.