Atkinson Toyota Scion

I hesitate to give five stars for anything, but my experience at Atkinson was excellent. I came from New Orleans to buy a Texas car, and was somewhat suspicious as I hadn’t seen the car and the price was very reasonable. When I arrived it was late in the day and I had brought money orders with me to pay for the vehicle. The financing representative pointed out that he couldn’t accept them, because it was late in the day and the originating banks were closed. Because this was a Saturday they would not reopen until Monday by which time I would have had to return to New Orleans. They were in a good position to raise the price of the vehicle or otherwise do something unscrupulous, but instead they took the high road.
Their finance officer agreed to finance the vehicle, and proved extremely flexible in getting me into the car I wanted. They were totally transparent about all of the fees being charged and I feel they were entirely reasonable about them. In the end it took us all of two hours to resolve the financing issue and get me on the road.
Kudos to Atkinson Toyota. Thanks for a great car-​buying experience.

I love Toyota, but this dealership is the absolute worse. On multiple occasions I have had HORRIBLE experiences with them, not in customer service, but in the quality and knowledge in caring for my car! They don’t know how to do anything and they also are very inconvenient and demand that you schedule appointments with them.
For example, I made an appointment to have an oil change, and we all know Toyota does these courtesy checks on the entire vehicle, which I did appreciate until I later realized they were useless at this dealership. The dudes here recommended I get my tires rotated and so I obliged. About a week later, I was driving up to Dallas and as I was driving, my car began to shake! I was so scared and drove it straight to an auto repair shop in Dallas. Turns out a tire was completely worn down and the metal mesh was completely exposed! It could have blown out at any time! I was so pissed off, and all my tires needed to be replaced! Why didn’t Toyota in BCS catch this? Why did they tell me to rotate my clearly old tires that had the metal mesh already showing? Also in this instance, Toyota insisted I replace my break pads, but I decided not to do this until later. Luckily, this Dallas auto repair shop said they were completely fine. Good thing I didn’t get new break pads.
Another example, my AC wasn’t working. I looked up all the possibilities online beforehand to see if other people have had the same issue with my car, and a couple of car forums explained that I may have a faulty relay. I made an appointment with Toyota, and at the appointment explained to them what I thought it was and what I learned from the car forums. They then told me I had to leave my car with them for a few days and take their Toyota shuttle or pay for a rental car to allow time for my car to be inspected, then if it happened to be a faulty relay then wait for the part to be ordered. I told them to forget it and I left. The next day, I brought my car to a Kwik Kar and they fixed my AC within 2 hours and they didn’t have to order any parts.
These are just a few of my experiences off the top of my head, but this dealership is useless and I stand by saying you are better off taking your car elsewhere.

Just bought my third truck from Atkinson. As always it was low key, low pressure and a great experience. Well worth the drive for the customer service.

The service I received at Atkinson Toyota bordered on legendary. The representative I worked with not only struck a small labor charge off my bill because of a miscommunication (I didn’t realize I would be charged for it, completely my fault) without a second thought. When I asked if they would match the price for parts from other dealerships, she gave my single favorite response I’ve ever heard, «I will do whatever I can to EARN your business.» I have never been so impressed. Amanda earned my business with her customer service alone, I will forever take my vehicles there now.

I live in Houston and previously quoted highlanders with houston surrounding Toyota dealers and the only thing I can say is that none of the offers convinced me and the service I was given. Just recently I drove to college station for the weekend and decided to drop by Atkinson Toyota and check out the deals. I was greeted and attended by their professional staff and was very pleased which made me feel comfy and confident that I was at the right place. Aaron was my sales rep, this guy is amazing and I was very pleased with the negotiation and the agreement towards my new highlander. Atkinson Toyota has earned my respect and will def continue to bring my buisness it is worth driving the distance. Again thanks Atkinson Toyota, A++++.

These guys have some of the best customer service I’ve seen in a long time. You don’t wait in line to be taken care of, they are attentive, offer you water, offer you a ride if you don’t want to wait and are efficient. I was highly impressed. They took care of all my little recall notices in one afternoon and I was all fixed up. I will definitely use them from now on if I can because they are heads and tails better than any of the Toyota dealers I’ve visited in DFW.

I live near downtown Houston but emailed 17 Toyota dealerships around the greater Houston area all the way out to Austin, trying to see who would offer the best deal on a new car I was interested in buying. After many phone calls and emails with all of them, Aaron at Atkinson Toyota offered me a deal that beat the next-​best deal I’d gotten by almost $ 2000. It was even in the exact colors I wanted, in stock. I put down a deposit until I could make it out there.
In the meantime, other dealerships had called back to ask how my car search was going, and I let them know about the amazing offer I’d gotten from Atkinson. They were all shocked, convinced that it was too good to be true since there’s no way they could come close to that price, and assumed there must be something wrong with the car or else the price would change once I picked it up. They asked me to let them know when the offer falls through.
Well, that never happened. In fact, Ali from Atkinson Toyota actually drove my new car to me so that I wouldn’t have to make the drive, and the car and price were exactly as they had promised. No surprises!
I will recommend them to everyone I know from now on and will go to them first the next time I’m in the market for a car.

I’m super impressed with Atkinson Toyota. Have been using the service department for the past few years for a car we’ve bought elsewhere and have always been happy with the quality of service. But they totally exceeded my expectations with our recent purchase of a previously owned vehicle. Great customer service and competitive pricing. We didn’t feel pressured or sales talked into during the entire process. I did walk out with one gripe which my husband mentioned when the general manager promptly emailed following the purchase. He called us on the next business day and informed us that they have corrected what we were not satisfied with. We were very happily surprised that they took the time to look into the issue (which involved them contacting the previous owner etc). I used to think all dealerships are the same but this experience totally changed my mind. Atkinson Toyota is A true Aggieland business that operates on honesty and integrity!

This is a review of their service department. I called and spoke to Jim, who told me to come on down. So, with no appointment or info other than he’d spoken to me on the phone (not even my name or anything), a smiling girl at the entrance directed me to a specific spot in the service department and alerted Jim I was there.
He was waiting for me, as was another worker, who greeted me and then proceeded to clean my windows on my car — which is great since I drove back from Austin last night and my windshield was covered in bugs.
The entire place is clean and well lit, with a comfortable waiting room, wifi, and free bottled water. The large staff is smiling, energetic, and friendly. And there was no issues with them honoring my warranty.
This is what getting my car serviced should be like. 5 stars.

I bought a new Avalon Hybrid July 2. The manager, Tomas, was exceptional! There was a slight mishap with my original salesperson so the manager intervened. This dealer really worked with me to get the exact vehicle I wanted. I highly recommend this dealer.

I stopped here because my «low tire pressure» light was on, and I was 50 miles from home. (I drive a 2009 Camry Hybrid). Never having been to Atkinson before, I came in the BACK… and a Mgr looking individual was on the phone. He took the phone form his ear, listened to me, and instructed me to drive around to a bay on the OTHER side of the building. HE WAS GREAT. Then I drove to where the «Greeters» were… I counted 6. I told the one that came to my window the same thing I told the man I met in the back… the «Greeter» asked another greeter, «Can we give air?» Greeter #2 said, «We will have to write a ticket.» — Suffice it to say, I got my air elsewhere.

Atkinson Toyota has customer service nailed. I’ve had to stop by here like half a dozen times recently to pick up rental cars, get shuttled between Tom Light Chevrolet service and body shop etc. What I have noticed is that you are always greeted right when you come in the driveway by multiple cute girls that direct you as to where to park. They will then call the department you are going to so they can be expecting you.
But here’s the «coolest» thing. Since Texas summers tend to be brutal where it’s like 100 °F + like 10 months long, there’s nothing like some iced cold water anytime you arrive anywhere. Atkinson has their own brand of bottled water (see photo) and not only is it ice cold but they offer it to you every, every time. Last time I took a long drink of one of those I decided right then, «This deserves a Unilocal 5 Star!» Hah! Attention to detail.

This is a review of Atkinson Toyota Scion’s Parts Dept.
I needed engine mounts for my car a year ago, and after calling numerous auto parts stores with almost no results & a couple of them directed me to the dealership. After I found that all the same model cars in local salvage yards had the same wear in their motor mounts as mine, I reluctantly called Atkinson to place the order.
The man I spoke with was unexpectedly patient, and very familiar with this issue. I told him about the difficulty auto parts stores apparently had ordering these parts, and tried to determine which mounts, and how many needed replacement. I poked around under my hood at home, checking the accessible mounts (out of a total of 5!), while the guy described doing the same job on his wife’s car.
I went ahead and ordered two mounts, based on obvious wear, and the parts dept. guy’ recommendation, but was shocked at the price. The guy may have felt sorry for me with all these travails to order a simple pair or motor mounts, because he re-​quoted the prices at wholesale, saving me a bunch of dough!
3 days later, the guy called, informing me the mounts are in. It did take an extra few minutes upon pick-​up to have the guy I spoke with scan the parts in wholesale mode (I think it usually requires an account), but I got them.
Why not 5 stars then? I inquired about the sunroof neoprene gasket, and he pulled up a price of $ 249.95! I kid you not. I’ll be selling this car soon, so it will be someone else’s $ 249.95 quandry.