A&M Alterations

$ 70 for two pieces of clothing: (1) skirt hem & tapper (2) add elastic bands to jacket sleeve cuffs
PLUS I HAVE TO WAIT 3 WEEKS!
Never again. Way too expensive!!!

Went there I want to say the 2^nd or 3^rd of November to get two suit jackets and one pair of pants altered. They were very nice in telling me what sort of alterations I needed, and even told me what were unnecessary. They asked me when I needed it done by, I said the week of the 21^st of November, as I had something important coming up requiring a suit. The lady told me that they’ll have it done by the 17^th of November. Perfect, so I dropped it off and left.
Two weeks later, it is the 17^th, and I haven’t received a phone call telling me my order is ready, no biggie they’re a professional service, they’ll have it. But I’m occupied with classes and decide to pick it up later. My mistake, because when I dropped by Friday the 20^th, they still haven’t completed my suit. They tell me they’ll get it done by tomorrow, which is unacceptable because I need it before then. They then tell me they can finish it by 5pm Friday. Now I am on a time crunch, I need it altered, and don’t have anywhere else to take it. I have no choice but to accept.
Less than an hour and half later I get a call saying both jackets and pants are altered and done. Now this is kind of funny, they are backlogged so much they cannot bother to call me on the 17^th to tell me my order will be late so I can plan ahead, instead I have to find out myself. And when put on the spot, they are magically able to give a turnaround time of 1.5 hours. Now I’m not a tailor so I cannot comment on the length of time it takes to do such alterations, but 1.5 hours makes me feel they rushed it and did not pay as much attention to detail as they should have.
Maybe they did have a crazy backlog that I am unaware of, but they don’t have the common courtesy to call their customers telling them they wont deliver on the service they were PAID for. Lesson learned, they’ve lost a customer.

I haven’t had any terrible experiences with the customer service here like many other reviewers have, but I’ve had two items of clothing altered here (jeans zipper replacement, suit jacket sleeve shortening) and the quality of the alterations has been either just okay or pretty bad.
For my jeans alterations, they replaced my broken zipper with a heavy-​duty YKK zipper for $ 18.75. They resewed the whole front area of the pants and some threads are poorly done and the button tab was sewn on crookedly. Thankfully, nobody is going to look/​notice other than me, so that’s ok.
I brought in my suit jacket 2 years ago to shorten the sleeves for about $ 30 (and wanted to give them another chance before giving them a review) and they did an incredibly sloppy job at it. There were functional buttons that they just sewed shut. The lining puffs up when I put it on, and it no longer sits flat when I put the sleeve on. It is visibly lumpy and part of the sleeve that was sewn under is showing externally. Obviously, suit jackets are used for pretty important occasions where presentation is key, and suit jackets aren’t cheap… so I’m pretty upset about this.
I wouldn’t recommend A&M Alterations to any of my friends for anything more complicated than a basic jeans/​pants hem. Don’t take your suits or dresses here, for sure.

Came in to get my bridesmaids dress altered. I needed it to be shortened by 2 inches, cups to be sewn in, and the sides to be taken in an inch or so on each side. The total came out to be $ 121? ($ 135 if I wanted to pay with a card). My sister (the bride) is having the same alterations done to her dress as well as more and hers was only $ 90 (it’s being done at a place where we are from about an hour away). I paid the $ 121 not knowing the above. After the bride informed me that I was being overcharged I went back to see if they would lower the price. The woman was very sweet and offered to take 20 or 30 off. Her husband however proceeded to get the dress and hand it back to me along with $ 115 ($ 5 for the time she spent fitting the dress). I told them I was very sorry if I was offending them but he just told me to go. I would have been happy with the $ 30 off… They obviously get enough business around here so being rude to a few customers doesn’t phase them. The only reason why I am giving them 2 stars is because the lady was very sweet.

I work at charlis and we always recommend this place to our customers for good reason. They are so sweet and welcoming and their work is amazing. I will never go anywhere else in college station.

The lady who works here is wonderful. There was a mix up in the date/​pickup for some pants I dropped off. I had them scheduled to be picked up in a week, but they were not ready. She graciously tailored them overnight. When I went to pick them up I thanked her… and then the male of the store proceeded to lecture me about how that is bad for business. I explained the mix up, yet he insisted it was my fault and should not have had the lady tailor my pants overnight. I never told her to do that… it was a gracious act. Yet… this arrogant ass continues to lecture me. I told him I don’t appreciate being lectured to and that I can take my business elsewhere. He said «fine, I don’t need your business… we have plenty of customers. He said.“you are the one crying about this.» WHAT A JERK! He then practically tried to push me out the door. I will never go back there. The lady was so sweet, but that asshole just cost them one customer… which, of course, he could care less.

Website says they offer rush orders. Went in with simple request. Was not offered any option of rush order. Simply shrugged shoulders with no effort to resolve.

I’m very pleased with my bridesmaid dress that was recently altered here. What wonderful and timely service! I definitely recommend A&M Alterations to anyone who needs a dress hemmed, let out, or taken in.

Don’t trust anyone else with your clothing.
Guys: Bought a suit? Let someone who knows what they’re doing measure you and tailor it. That someone is Mike. Doesn’t matter if you need it tomorrow or a month from now, he can do it and the work is always quality.
Quite possibly the nicest two people on the planet.
Run, don’t walk.

Lovely couple that work day and night for their little family business. So sweet! I got to know them and when they finished my wedding dress the husband carried it out to my car and I hugged him. Very reasonable and great customer service. Unlike Bee’s Alterations:(((

I had to get a bridesmaid dress altered before my friend’s wedding. The turnaround time for work is one week, but they can do rush orders as well for an additional fee. The work they did on my dress was excellent! This will definitely be my go to place for alterations in town. The shop is in the back corner of the shopping center so people can miss it from the road.