TruGreen

It will be a year in May since our lawn was last treated by this company. The technician was spraying liquid fertilizer on our lawn when the hose got caught on a ceramic flower urn (filled with a brick, rocks, dirt and flowers weighing approximately 100 lbs.) Instead of seeing what the hose was caught on, he must have pulled on the hose and knocked the urn into our 20×40 inground swimming pool. The supervisor never came out to look at the damage, per my husband’s request. After speaking with two rude managers (who dropped our account even though we were customers for over 25 years), we sent a letter along with the photos of the damage, receipts for repair of the pool pump motor, professional pool cleaning, and chemicals. We also asked for compensation for the approximate cost of electricity to run the filter continuously for one week to circulate the chemicals, approximate cost of gas to reheat pool, time spent treating pool (adding chemicals every 4 hours) and loss of use which included Memorial Day weekend with a party planned. There was also damage to the aluminum coping and vinyl liner. The manager stated that the damage to the liner could have happened prior to the incident. How ironic that the damage is where the urn fell into the pool!

If you are looking for a business that does not live up to their promises and customers service is considered a waste of time look no further you have found if.
I signed up for the TruComplete Lawn Plan which included Pre-​Emergent & Targeted Weed Control and Fertilization and was quoted $ 422.95 for the season One of the services that attracted me was the Healthy Lawn Guarantee in which they state «You’ll love your lawn, guaranteed. We’ll make any necessary adjustments to ensure your satisfaction.‘
Firstly the priced quoted is no way near the actual price they will charge your credit card, it is half way through the season and my credit card has already been billed $ 544,70. After many attempts to contact TruGreen, you can wait up to 40 minutes for customer service rep and then the real fun starts. You are quickly told any charges already made to your credit card cannot be reversed but they are happy to correct the errors going forward. I asked the question «you have incorrectly charged my credit card and you are happy to ensure that it will not happen in the future but error made by TruGreen in the past are now my problem» the answer we cannot correct past errors and if I want to question their policy someone will contact me in 24 to 48 hours, I said they had already exceed the quoted price for the services does that mean I will not be charged for any services for the remainder of the season… answer given no we will continue to charge you $ 79.00 per visit with a possible 4 more visits for the season giving a total cost of approximately $ 850 against the price of $ 422 quoted. If this is not a total RIP OFF I not sure what is.
Now for the Healthy Lawn Guarantee in which they state «You’ll love your lawn, guaranteed. We’ll make any necessary adjustments to ensure your satisfaction.’ I have requested on many occasions that TruGreen return to ensure that the weeds in my lawn are controlled, I am know I will have a better chance of getting the Pope to approve birth control and recommend Planned Parenthood to the Republican Party than getting TruGreen to honor their Healthy Lawn Guarantee and actually resolve my weed problem
Overall keep your money in your pocket and stay away from TruGreen
TruGreen were customer service is found at the bottom of a dirty toilet