Steak ‘n Shake

Apparently no one wants to work at this location because the last 6 times I have ordered take out and actually ate in, the service was horrible and extremely slow. Everytime i was told, someone called off of work, waitress but mostly cooks.
Yesterday was the worst. Stopped in at 10:30 and asked if we could get a breakfast menu. I was told that one of the cooks called off and could not make pancake mix. WHAT! Maybe you need a college degree to make breakfast. Think about most breakfast food, FRY IT.
After the surprise notice that the cook called off, I asked the waitress why everytime I stop there someone called off and takes forever. She then told me that I could order something from the lunch menu or have a nice fathers day. How sweet. Sure her dad would be proud of a real smart ass he raised.
WE left of course and then it gets better or maybe a little worse. Our car would not start. Called my brother and my girlfriends son and they came up to help.
While waiting for her son, my brother said he was going in to get a banana milk shake. HE ordered and paid. Waited 15 minutes, which he pointed out from there drive through clock. HE asked and they told him they were working on it. He said screw it and wanted his money back. They said they could not refund his money in cash but could give him a gift card. That did not go over very well and finally they agreed to refund his money. They shorted him 19 cents. Incredible! Certainly was not going back for 19 cents because the Cavs game was on at 8PM and it was already 11AM and not sure we would have made it in time, the way these people move.
LOVE there shakes and burgers, but will never eat or order from this location again.
Anyone looking for work go to Steak and Shake but you must be slow, don“t like to work and have a cell phone handy to call off and must come into work cranky as hell so you can be the rudest person you know how to be.
Lost this guy and everyone that asks me about this joke of a restaurant.

Unreal service, employees all had bad attitudes, told the waiter the drink wasn’t what was order so, proceeded to taste test the drink at the table and stated nope it’s not what you ordered I’ll just give you water instead ??? can see why attitudes were where they are, though manger with Hugh holes in his ears he was so disconnected.
Food — normally good but today ¹⁄₂₃ around noon
It was pretty much a mess. What gives?

Oh boy. They tried. They really did. As a former server, some tips: Consolidate. Ask the whole table if there is something you need before you go back to the kitchen. The shake machine can’t be as backed up as 20+ minutes per shake. As a cook, do multiple orders at the same time. Don’t have the hostess cook. Apologize if the order is wrong. Pre-​bus.
And above all fake it till you make it… Even if it is a rough night try to make someone’s day rather than following suit with the rest of the staff looking like you are in the seventh circle of hell.
It’s burgers and shakes. Have fun with it.

The service is poor and the soup was saltier than an ocean, to begin with. All the servers are high school kids. Some who know how to move and press the kitchen, most do not. Instead the hold up the wall. Oh yes, the kitchen. Not everything was out server’s fault. The kitchen attacks orders one at a time. Unless they’re training kitchen staff on a Saturday night, this place is failing. Our burgers came out lacking everything for which we asked. They returned with no regard to presentation. There were only four tables, gang!

This is a place I will not go to again. Had very poor service. And staff very unwilling to help. This place made me pay for something I didn’t order.

Literally 30 min in the drive through… I could have made 30 burgers in less time. .staff looked scary. .manager loomed more scary. .place looked very filthy.

I have to write this review. I am/​was regular at SnS in Brunswick, but something happened recently with the staff that has caused me to write this review. They are unkempt, rude, ignorant to the menu and quite frankly act like a bunch of school girls in the hall.
I love the garlic double burger there but without the garlic spread. So in other words a burger with the garlic salt on top of the bun.
So that’s what I ordered. My girlfriend ordered a Frisco and it was fairly slow that evening. Our waitress took the order and came back with the food some few minutes later and that’s when I realized that it had the garlic sauce on it. I asked her about it and she became flustered. I was not rude, just asked her what it was as I normally get it the way I described above. She then, without saying another word took my plate and went in the back. She came back 2 minutes later with a bun and two plain patties. I started to ask her a question about it, but then just asked her for a slice of cheese and the manager.
She went over to the grill person where everyone gathered to hear her speak. Then watched as the manager who was a part of the group, a person I’d never seen before, came over and told us that she, the waitress, was new and didn’t understand the menu. The manager, who was pregnant, told us that she doesn’t really care for the meat quality anyway and won’t eat there. Maybe she said that, because we didn’t ask anything close to anything like that, because she was pregnant and I’ve heard of people saying certain foods can be off putting when pregnant, but the whole experience was surreal!
We were both baffled and now clearly frustrated. We ate the fries and left. Waste of $$ and time. Steak and Shake has lost our business. When and if they ever decide to hire people that actually read there own menu or eat there own food then we may consider going back. Until then, I’ll go elsewhere to spend my hard earned money!

No stars. yes no stars… (the app made me select one to post) the complete bs I just witnessed as a customer left me with a real stale taste in my mouth. This is the first dine in experience where the stale taste wasn’t caused by the food. I went with my family to this location for lunch. The place was busy which is exactly what any good store manager would want; however a good store manager would also want their customers leaving there location feeling respected, valued, & fully satisfied with their dine in experience. Our experience started out great but it slowly showed signs that it was headed down hill when our burgers came to the table before our salads and shakes. We usually frequent the Parmatown location. They seem so much more professional. When our shakes were delivered to the table the chocolate shake made it to the table but the strawberry banana shake was poured into my wifes lap. As you can imagine this feels great in an air conditioned room while wearing shorts. The shake poured straight down my wifes bare leg into her shoe and onto the floor. My wife received a borage of «I’m sorry!“s which is awesome and conveys how the workers were feeling at the time. The most important question or worry during this situation is #1 How does the customer feel? #2 How can we help them? #3 What can we do to rectify the situation? In retrospect all we received was late food, apologies, wet pants, napkins, and a bill to pay for it all. Yes a bill! The manager came over attempting to offer apologies and a mop. Not once did she offer a solution to rectify my wifes ruined clothes and meal. I as her husband had to speak up and ask for some type of resolution. Some people have the knack to be a store manager while others just don’t. This type of manager is what I commonly refer to as a floater. Floaters are managers who do just enough to maintain current numbers and current status quo. They really have no talent or abilities which are beneficial to improving the overall profitability or running of the store. When this location implements points #1,#2, &#3 they will be taking a step in the right direction. It is needless to say that we won’t be back anytime soon nor recommending it.

Terrible, terrible, horrible service and we were the only table in the place! Food was good.

Always have a great dinner when we stop in after work! Ask for Dani (amazing service!)

SLOW… SLOOWW…SLOOOOOOOW!
Went there 2 months ago and the food was the Normal S’nShake good– but the service SLOW! Thought it might have been and off day so on a Sat, we decided to go again but the same thing happened– waited 35 min for good and this was the case EVERYONE in the dining area. Waitresses stayed behind the pop machine or in the back to avoid people complaining, tables next to us were left dirty the whole time we were there– Major negative Energy in the place. We would have left but the waitresses never came back to the table so we could at least pay for our drinks. Food was warm and just OK.
We just moved to the area so we’re bummed that this is ‘our’ S’nShake. Hope things change in the future.

My experience was a lot different from the other people who have posted reviews.
I stopped at this location because it was off I-​71. Went through the drive-​thru, placed my order, and then paid. I figured it was Steak ‘n Shake and it would be a few minutes before my food was ready. So I get out of the car so I can get the pills I have to take with dinner out of the trunk. To my surprise my food was ready in the 60 seconds it took to do this. Everything was good.

The service is so bad… once your food comes out, no one ever comes back. Get what you need before the server leaves.

It’s a good place to come for cheap shakes and food. Once, their sign read «All Men Under $ 4»

The service was really slow we sat down and it took them 12 minuets to come over and ask us what we wanted to drink that is inexcusable service the drive thru is also really slow service bottom line don’t come to this steak and shake unless you you’ve got a lot of time to kill

We were coming home from Cleveland and jonesing for some shakes so we stopped in. We were immediately seated but waited for 15 minutes for our waitress to take our order. After my daughter ordered her shake and a drink the waitress condescendingly asked her what she wanted to eat. My husband said we weren’t ordering food, to that the waitress rolled her eyes and said oh. Got our waters delivered but finished them before the shakes got to the table. The shakes were finally delivered with the check, I guess the waitress decided we weren’t worth the tip, so we didn’t give her one. The shakes tasted off too.

Food about the same as other locations. This location could use improvement. Skip the take out out service. Several times now they have forgotten items in my order and takes a very long time to be served. Table service is better. Sandwiches are good. I like the fries and shakes. They have coupons all the time in the mail and entertainment books.

Would get 5 stars but the teenage wait staff socializing with their friends seem to be more important than the actual customers… Oh and them banging stuff around (we were at the table next to the soda dispenser… Food was really on point… our waitress Rachel trying to pick up the slack for the socializing teen wait staff attending to their friends. also some guy doing dining utensils was complaining that someone made more then he did. Kid is LUCKY to have a job. No matter how much it pays…

Last time I ate here, the food made me really sick. The young people making the food were laughing and goofing off. God only knows, I will not be back!

I was running errands in Brunswick, and decided to stop into Steak n Shake rather than clog myself with one of the usual fast food suspects on Route 303. I arrived around 5 PM on Saturday, April 12.
One would think that 5 PM on a Saturday could be considered the start of «dinner» time. But you’d be wrong here. This Steak and Shake looked like it had been hit by an IED. At least six tables had shit all over them – glassware, dirty plates, crumbs. Unless en entire daycare outing had just left, there’s no excuse for a restaurant to be filthier than a Vietnamese brothel.
In the meantime, I’m sure the teenaged waitstaff was busy solving the world’s Important Problems, because that was the appearance three of them gave while they ignored the bombing of Dresden that had taken place around them. I watched these three clowns shoot the shit for 10 minutes, while not one of them so much as came over to say, «I’ll be with you in a minute.»
Maybe the manager – or hell, the OWNER – can teach his staff how businesses make money. These guys obviously don’t care.
I thoroughly enjoyed my Whopper at Burger King. Even the dump I took afterward was a better experience than waiting for the Second Coming at Steak n Shake.