Brunswick Auto Mart Inc

Toyota Service and Technician Department at Toyota Dealership on Rt 303 Brunswick, Oh
WHAT SCONDRELS, LIERS AND THIEVES! On April 13, 2016 about 5:10 pm I drove to the parts counter to just buy the correct bottle of Coolant as my coolant level was low and I hadn’t noticed this before. He told me to pull in the service station and he would top it off and charge me the amount as I really didn’t need to buy a gallon. Sounded reasonable. But he met me with a service technician and then they told me I had a leak with the water pump due to a ¼ inch or less white pink spot they saw with a flashlight on the water pump, barely visible. All day I had watched and looked under the car at various places I had parked to see if anything was leaking. They then saw some white on the hood and said the same. I found it hard to believe they could asses so much in such a little time. Then they offered me to get it serviced in 1 ½ days at 8 am to make it safe for driving so I wouldn’t burn up my engine at the cost of more than $ 550 which included «oh by the way, we should put in a new belt also while we are there». SERVICE MAN AND TECHNICIAN YOU KNOW WHO YOU ARE. My girlfriend warned me about this dealership later and said they always tack on extras to repair and doesn’t go there anymore. So I took my car to my private auto mechanic. He said on the phone, oh if something is wrong it could be many things. The car was driving great. He looked it over, test drove it, kept it for a day and none of the fluid levels changed and NOTHING WAS WRONG WITH IT.

Excellent car buying experience here! Dave Miller was recommended to me by a family friend and I am so thankful I took the advice and went to see him! He made the purchase of my 2016 Jeep Cherokee completely painless! There was no haggling over cost, just solid assistance, quick finance time, and new car happiness! He even took the time to set up my U– connect Bluetooth system so my new Jeep was completely ready to go.
I will be recommending Brunswick Auto Mart to all of my family and my friends… and will be a loyal customer for the rest of my car buying days!

Salesperson Victor Santana on the Chrysler/​Jeep side helped us find the perfect car for us. We were worried about gas mileage on jeeps. He ended up finding us the perfect suv for us! It was a Toyota Rav4! He was very professional and showed us as many options as we wanted! Excellent sales person and such a respectful gentleman! The whole experience was stress free as possible and enjoyable! We will be back and have already had some people asking where we went!!!

My salesman was Nick and he was great. He was very straight forward and honest throughout the entire buying experience. When I came to pick up my new Subaru, he showed me all I needed to know and went over the details of the car. The finance portion of this went very smooth and didn’t take a crazy amount of time. Overall, my experience at this location was awesome and I would recommend getting a car here.

This place hires the most rudest unhelpful people (parts dept.) I have ever dealt with, period!

Negotiated a few hours and got $ 8900 off sticker. That part got 3 stars. I despise games. Get up a walk out the negotiation game and watch the price fall. My $ 40k truck has a occasional to constant knocking sound that drives me absolutely nuts. It’s a driveshaft or axle but the service dept, well, they won’t say. I’ve taken the truck back 3 times and was told,” we don’t know what it is, bring it back when it breaks or makes a louder noise.” The service dept get negative 5 stars. I have to turn up the volume on the radio to drown out the knock. Ridiculous!!! Zero customer service. No car wash, no little extras to say tell your friends and family to buy here next time. You can get a pretty good deal there with the right attitude of, «I like the new car but I don’t have to buy it here.» But don’t forget, you’re then on your own if something goes wrong with your new expensive vehicle because again, the service dept is asleep at the wheel.
After 7 months of knocking Brunswick finally repaired my truck. A new rear axle…

The whole process was flawless! Let them know what I wanted they found the vehicle and had all the paperwork ready to sign and go! Jessie is fantastic! The Toyota side is simply amazing to work with!

Deceptive sales practices, and absolutely no integrity. If you buy/​lease from this dealership, ensure you go through the paperwork with a fine tooth comb, or have it reviewed by an attorney.
We were repeat customers and trusted them too much. Our «lease buy out» was actually written as an early lease turn in and we got burned to the tune of $ 1,088, 2 months after the deal was completed.
When we received the bill from VW Credit, we called the dealership many times and no one would return our calls. We had to file a complaint with the Better Business Bureau to get a response. We’re now talking to VW Corporate, and attorneys to get the issue resolved.
Save the time and hassle. Go somewhere else.

I had a really awful experience here this morning.
I went in hoping to look at a 2012 Forrester that was listed on
. First, they could not find the car on the lot. I brought the listing up on my phone so the sales man could look it up by number. His computer was not booting up so he couldn’t use it. We found the car and he went to look for the key.
I’m not sure what their system is for keys but it isn’t working. He brought out a wire loop with 50+ keys on it from all different make vehicles. There seemed to be no rhyme or reason as to why these keys were together. He had took look through the keys one by one to try and find the right key. He didn’t find it and went back for another tangle of keys.
Next they tell me that the price for the vehicle listed online was a «misprint» and that it would cost about $ 3,500 more (I didn’t write down the prices they quoted me so this is not an exact number). I say thanks for your time but I am no longer interested and start to leave. They call me back and tell me they can knock off about a thousand dollars. Still not interested, so they insist on showing me a 2010 outback that is closer to the listed price of the 2012 Forrester. He starts to look for the outback key in yet another bundle of unorganized keys. I eventually tell him he can stop looking, I’m not interested in an outback, and I’m not happy about the false advertising.
Later on my husband called to inquire about the same vehicle. He said they were very rude and told him the same thing about the misprinted price. The listing has still not been changed on
, I’m curious to see if it is ever «fixed» or if they are using it to bring customers into the shop and then either try to sell them another vehicle at the same price or charge them more than the listing for the Forrester. It makes me wonder what other important information could be «misprinted».

From a purely sales perspective, John (GM) and Bob Boylan (sales) at Brunswick VW are first class. These guys are two of the most patient sales guys I have ever met. Service has been hit or miss, but these guys have stuck through numerous problems during my first year of ownership.

Have taken my crosstrek here for routine maintenance and repair on 3 separate occasions and I was very impressed. I was able to schedule an appointment online, work was done extremely quickly, price much better than other options around Cleveland, and staff very courteous.
I had my USB repaired under warranty, and have had my 6,000 mile and 12,000 routine maintenance completed. They also touched up the paint on the hood where a rock had chipped it.
Wifi in the waiting area also very helpful to get some work done while waiting.
Would recommend to anyone with a Subaru.

One Word: «Pathetic!»
What You’ll Love:
— Driving past it cursing them out your window on your way to AutoZone

Had a problem replacing a windshield on my brand new vehicle after 3 months, serious lack of communication skills on the dealers part and the sub contractor who replaced. Much better service department skills at the Honda Sunnyside dealership which is a first rate class organization.

Our salesman (Jason Ryan) at the Subaru store was 100% professional. We visited a dozen dealers before choosing what car and which dealer to go with. Jason treated us well and so far the dealership has performed as promised.

The SUBARU service team is great here! Good manners, never recommend more work than I need and they are fun. I go out of my way to have my Outback serviced here.

I purchases a $ 65,000 platinum sequoia from them. I noticed some scratches and other issues while checking the car over. They said give us the car another day for 2 hrs and it would be taken care of. I called to make that appt. And they NOW tell me they would need it for 2 days and since I lived 2 hrs away they’d have a driver bring me the car back. The mgr Tony texted me the car was all done, I texted back“I’d like to verify the ‘paint drip’ is fixed. (later to find out it was a touch up on this brand new $ 65,000 car!!! He texted back «yes». The driver brought it back and instantly I see a chip out of my chrome mirror, so I go took over the rest of the car, a paint gouge, and 7 more new scratches, and the ‘paint drip’ untouched!!! W the driver still here, I called Tony, he said we would have to paint the entire car to get the ‘paint drip’ fixed. But let me see when we can get the rest taken care of. After weeks of no word from him, I texted him, and he said I would have to deal w the GM from now on. The GM asked me for pix and proof of what I was saying was true. Great u thought as I have pix w time stamps, and texts! They told the drivers on all co. Not to release the drop off form to me as I had marked on the sign off sheet all the damage the car had when it was returned, down to the exact location of every issue. (hmmm doesn’t sound like the GM wants the ‘truth’ he wants a cover up! Good thing I snap shot the receipt we phone! All in all the GM told me to bad! They weren’t fixing a thing! I asked for his boss, and he so pompously told me «ALL problems get circulated back to me anyways!» I asked for the owners info, and he said again, I’m the one ur dealing w!!” I guess now they will see that the $ 1500 it would’ve cost them to fix my car is pennies to the number of customers they will loose! Shame on all of u!

Every time I come here I have a bad experience. Today was the worst of the worst. Dean, the used car sales manager was so rude to me and talked to me like I was stupid. He didn’t want to make good on a promise Jacob made! They do not treat their customers with respect nor do they want to help customers. They just want to cover their own butts. Only good thing about this visit was the service guy Steve. He was really trying to help me out. I will never buy another car here again and am going to go on all my social media accounts to tell everyone my experience, especially with Dean. I’d give this review no stars if that were possible. I guess the 1 star can go to Steve who deserves to work for a better company than this. He was a great guy! To anyone looking to buy a car go to Jay dealerships in Bedford! They are always so awesome and helpful and I wish I never decided to take my business elsewhere.

You will like this establishment if you prefer to deal with rude, disrespectful, non caring individuals. All else please do yourself a favor and go to another dealer… Within 5 minutes of visiting the dealer the sales rep who was more concerned with making a sale than worrying about the safety of my children backed into my son knocking him to the ground and slamming his head on the concrete luckily he did not step on him as well. Should have just walked away with that start but we continued on. Was looking feverishly for a very specific car when all we wanted to do was drive a car did not care about options or colors at that point and there were 12 in front of us. So after 5 minutes I suggested we drive one of the ones sitting up front… He pulled the car out and drove it approx 100 feet from our van (kids need car seats!) so I suggested he pull it next to the van so we can get our seats… Luckily he was too busy to help us after the test drive and we were passed on to a very kind and professional rep — perhaps the only one in the dealership from our observation. Made a deal and bough the car. Should have driven the actual car we purchased before signing papers since the car had an immediate vibration at highway speeds so back to the dealer a day later. Now on to service. I cannot stress this enough NEVER NEVER NEVER Take your car to their service department. They are completely disorganized they say they are going to do things and do not they tell you they spoke to people regarding an issue and did not etc etc etc. Had to call 20 times to get an actual answer from a living person as to the status of my «repair» on my brand new car. They told me they had no idea what is wrong? Apparently they are not trained mechanics? How can you not know what is wrong with a new car so it sat overnight. Next day I make 10 more calls at 11 am I finally speak to a manager and he knew nothing about the car??? That was not what I was told last evening… I expressed my outrage and disgust with how this situation was being handled and asked that they make this a priority since I just paid a handsome amount of money for a car that I physically do not have in my possession. Needless to say when they are done I will not be stepping back there for anything other than my plates. I wish I could tell them to keep the car give me my money back and I would move on but I guarantee that this is the type of dealer that does not care about consumers rights or what happens after the sale. BUYER BE WARNED! Please note I am NOT Slamming the product but the service and the way they do business. Cars are complex machines and things will go wrong. I wish I had bought a new luxury car the treatment those dealerships offer is second to none.

This is all around an absolutely terrible dealer. I have no idea why Chrysler hasn’t pulled their franchise from them. This is only scratching the surface of my problems here. First, the service department is an absolute joke, and getting a hold of them over the phone is next to impossible because no one ever answers the phone. I brought my 2010 Jeep Patriot to have a front end alignment done. I get the car back and there was a terrible popping noise coming from the front when accelerating. I took it back and they said it was the struts… Nope! THEY FORGOT TO TIGHTEN THE LUG NUTS AFTER THE ALIGNMENT! I contacted Chrysler and they didn’t seemed to be concerned by this at all. Then I made them check the alignment because you can’t align a car with loose wheels, they said they would not perform a front alignment because the tie rods were bad… When they did the first alignment they did a multi-​point inspection and the tie rods were totally fine (I doubt they even checked the tie rods… Or anything for that matter). They have absolutely no problem taking my money for aligning a car with bad tie rods but when it’s on their dime, its all of a sudden not okay… Needless to say I got my money back. They have also crushed my rocker panels on my brand new 2013 Dodge Dart, I made them fix it. AND! apparently they do not test drive their cars after they perform repairs. They installed a new steering gear on the Dart and I got in the car and it was making a terrible noise. They service tech said to me they did not test drive my car after performing this major repair…
The sales department is no better. My sales person was excellent but the Manager, Chris Folta is extremely rude and knows nothing about cars. Due to his lack of knowledge on the Darts, he messed up my special ordered car and didn’t know a certain feature wasn’t available on my trim level. He also said to me and my mom out loud and in front of customers: «IF YOU DON’T TRUST US THEN WHY DID YOU BUY A CAR FROM US!?» That is not customer service.
This is all around a terrible dealer. They are too big and they treat you like a number. I now go to Falls Motor City for all my car needs because they are excellent and very knowledgeable.

Extremely disorganized used car sales area. There is no room to look at the cars, and they actually have another lot to keep the used cars at. I went there twice, and the first time the car «sold» right before i got there. The salesman that I worked with did go above and beyond to make it right. I did come back and purcahse another car. He showed me all of the service records and all of the work they did to the car. no sooner did I drive it off the lot, it had an issue. So, i went back and its in the shop again. They did give me a loaner to drive. Not a great experience, but not a horrible one either…

This is single-handely…the worst business that I have ever been to in my entire life so far. I wouldn’t even dare to give this a star… this should be no stars at all. However, tie for the review…
I came in here looking for a Toyota Avalon… but when I arrived at the dealership, I recieved no greeting from a salesman, no help when I asked for it, and it pissed me off to see that these workers were in thier own world drinking and eating without a care for the customers who were in the same situation I was in.
Forgetting the crap service, I went back ouside and found the car I was looking for, so I went to go find someone to help me out with the Avalon just so I could hear it’s specifications, performance and total cost. I couldn’t find a single employee to help me out and one of them who would acknoweldge me responded with a lazy…“that isn’t my job” answer. What do you mean it isn’t your job? This is an auto dealership for Penelope’s Sake!
Angry and about to sock the guy on his knees, I left the dealership and still have never returned. I would love to see this place get a whole new staff and management department. This is not how to treat a customer… and sorry to say, this is the worst then Wal-​Mart.

These guys are absolutely terrible. My cousin has actually had his car damaged multiple times by these guys, it’s like they don’t know what they’re doing 90% of the time.
When I went I wanted to check out a Toyota Celica they had on the lot. The guy first asked where I worked (by the way, don’t tell them you’re an engineer) and if you’re making a lot of money they’ll try getting you to buy more expensive vehicles. Then they’ll make assumptions that «well you’re a kid, and kids love turbo engines». That and the guy said «hey, here’s a Pontiac selling for $ 40,000, it’s nearly the same as the Toyota and you’ll have a turbo engine!».
Those guys make me gag. Don’t even bother with these looneys, take your car somewhere else PLEASE.

I would give 0 starts if I could! I should of known when I tried to call to make my appt. and the phone just rang and rang. I finally made my appt. via web. This place is a CLUSTER F!!! Cars everywhere, no clear direction on where to go for VW, people are not friendly! I will glady drive 45 min to the east side to get my service done!

Just been here with a friend. Dealers are EXTREMELY rude to you for answering even small doubts. Their attitude towards you changes completely the moment you complete the purchase. They wont even bother afterwards.

as repeat customers, we are DISGUSTED by this place! from the moment we walked in the door, the ONLY person who even spoke to us was the salesman we had bought from previously. The other salesmen did not say hello, would walk directly in front of us as we were walking in the show room, didnt hold doors when we were right behind them. it was ridiculous. We were at this lot for about 8 hours and negotiated a deal for a dodge. Towards the end of the day we saw about 3 – 4 SALESMEN drinking Miller Lite’s on the showroom floor, when there were obviously still customers.
we FINALLY were called into the finance office where the finance manager, Chuck totally went back on the deal we negotiated and tried to get us into a 84 month lease with a payment of $ 100 more a month. He said it was the best they could possibly do. Mind you, we are repeat customers, and we were buying the exact same vehicle as before (our last vehicle was totaled). Our credit has gotten even better since the last autoloan, so how is an 84month loan at $ 100 more than what we negotiated the best you can do?
We told him we couldnt do that and that was it. He said if we can get it down to your price point will you reconsider? Sure, we sat and listened… not even 5 minutes later, he forgot he said that. The Manager came in and said to my husband «Im not trying to be rude, but we have 8 guys downstairs who are ready to go home, we have done everything we can for you. You are trying to be „cute“ over $ 5» (more like $ 100) My husband exchanged some words with him and went to walk out… by this time, all of the drunk salesmen followed behind him trying to intimidate him, which didnt work.
I was outside with out salesman matt when my husband stormed out. We apologized to Matt and told him we really liked him, thank you for all of his help, he has gone above and beyond for us so many times and if he ever goes to another dealer to please let us know.
This place is filled with a bunch of «good ol’ boys» who think they are worth more than what they actually are in this world. You are a car salesman, you people are a dime a dozen. Literally. There are 100s of car lots in northeast ohio alone, you think we NEED to buy a car from YOU? We will glady take our money and repeat business elsewhere and be sure to tell everyone possible how disgusting and rude the staff at this place is. HOURS before all of this happened by Husband had made the comment to Matt about how rude these other salesmen were. Any place that condones its workers openly drinking on the job is no place I want to give my money. If we would have known this before, we would have never gotten a car from them in the first place, and definitely would have never went back.
I hope Matt ends up at another dealership where his work ethic is truly valued. But do yourself a favor… dont step foot on this lot.