Chili’s Grill & Bar

Terrible service! The food was ok but was cold! I did not return it because I could not get a waiter to come to our table. Never got refills on drinks and had to forever to get our order taken and about 30 minutes to get our check AFTER we asked for it. Very disappointing! Good service will get you a better tip.

My husband and I went to dinner on March 17 and I ordered chicken fajitas…
Seven hours later, I woke myself up with diarrhea and vomit… I did it twice…
In order to go to work, I’ve got to take a medication so I couldn’t go to the bathroom frequently but, I felt weak after the medicine fade away, so I’ve had to stay in my parent’s house (instead of getting back to my Apartment) so I could get the proper help that I needed… I’ve tried to eat a couple of oranges for breakfast/​lunch/​dinner in Friday, because I haven’t ate anything during the day… So, I woke up in Saturday having diarrhea and vomit again… My parents took me to the doctor in Mexico ($ 20 bill) and then the medications ($ 15 bill) and more Gatorade to keep myself hydrated (another $ 5 dlls)…
I’ve tried to reach Chili’s and despite that they’ve responded me through their FB page, but once that I’ve tried to reach them back, there were no response…
So, I headed to the Chili’s location to find answers, because I was asking FAIRNESS (meaning like: return what I paid on the dinner –21 bucks-​, plus doctor, medications and Gatorade, but one of their «managers» told me that they won’t do it (just return what I’ve paid in Chili’s cash for future visit: BUT HEY, WAKE UP, I’m totally NOT heading to this location in the future)…
Make yourself a favor and please refrain to go to this location, unless if you wanted to spend your weekend in your bed…

I love this place so much! I always go once a week with my partner to enjoy some time together. Sometimes it does get busy but there are other days were it is fast and outstanding! Their food is always delicious, their service is wonderful and we always have a reason to go back than any other restaurant.

Hadn’t been here in 3 years because the food was cold. Again same problem. I’m not a child and I like hot food. The ease of checkout was great.

Bad service! I will never forget.
It was on Sunday Oct 12, 2014 at around 8 pm. For five minutes we waited for a hostess there was nobody at our arrival that’s were things started wrong since others arrived at the same time we had to make a line… Waiting for someone to write our names down. Then she said it could take up to 30 min to be seated and the restaurant didn’t look full at all. She then said you can sit at the bar it’s no wait to be seated there … So we followed and the tables were very dirty it looked like there was only 1 person in charge of all the tables on that section. After 5 minutes we felt very uncomfortable with the dirty table and then no one paying attention to us… So then we finally get seated at the other side but in two separate tables… yeah it was a Sunday we wanted to eat together as family. After another 5 min no one took our orders to drink the waitress said I’ll be with you in a moment. Another 5 min passed and we noticed that people that had been seated probably 15 min. Before us didn’t have their drinks. We totally got upset and left! We wasted more than 30 min of our time with chilis low customer service experience … Never putting chilis first on the list! Thanks to Texas Roadhouse our night ended way better!!!

It was clean and my sandwich was effing delicious. My friend said his was just okay though. The waitress was pretty attentive at first, but she stopped checking up on us towards the end of our meal. She was training someone though (she told us), so I’ll cut her some slack. I’ll go back.

Very well service and the food delicious!

This place is really busy, and options are limited in Brownsville.
Why I go here:
–Drinks: They have pretty good drinks like margaritas: hits the spot after a hard days work
–Food: Food is decent, not the healthiest, but there are some healthy options.
What’s good:
They have these automated kiosks that allow you to order drinks, and pay for your check without having to wait.
Whats not so good: When its really busy, its not the cleanest, but I think the staff does their best.
Would I go back? yep.

Not a bad Chili’s. Everything was fine when we visited.

Its chillis

I love their bigmouth bites and the bigmouth burger.
The service is pretty good and the place seems clean.
Good place for a date. But the prices are a little on the high side.

First of all, one doesn’t go to Chili’s expecting haute cuisine. But decent food and basic service, yes. This location was an abomination to the «Chili’s» chain! Where to begin – oh my. Ok. 3 different people took our orders, and each seemed to be unaware of the others, even when informed that our orders had already been taken. All of the people in our party received food at different times – up to 20 minutes apart. Half of the orders were incorrect, and what was received was not good (hot foods cool, cold foods warm). We just wanted to leave. So we requested the check. One of the waiters was informed of this, then he disappeared for over 15 minutes. One of our party found the manager and requested our check, and he came to the table and said he would take care of it. Then the waiter appeared, and lied that we had not requested our check. At that point, half the people at the table together said «WE DID ask for our check!»…props to the exasperated manager, who forgave the entire bill. It looked like a scene of chaos. Other diners appeared to be having the same type of issues we did – people were leaving in droves. Aside from these problems with service, the restrooms had floors that were «sticky», and somewhat slimy (I’d rather not know). Unsupervised children were also playing in the stall in the Men’s Room. I guess we should be thankful that not only did we not have to pay for the «food», we did not get sick. Next time I’ll take my chances with a lunch at the zoo – how much worse could it be?