BBVA Compass

Worst bank I’ve had to deal with as far as having questions about an account. In my first visit a long time ago, we went to sign some ‘faxed’ paper work we expected to wrap up. We arrive and greeted and asked if there were any forms under our name for us to sign and the lady had this face like I had asked the most complicated question. I proceeded with, ‘Can you please ask around with those who have a fax if any documents came through with our name?’ She still didn’t understand me so she had us sit and pressed a speed dial # to headquarters and turned the phone to me while she remained seated behind the desk listening to all the depts. I had to get through to reach the right one. Finally, after clearing telling them we were waiting, our papers came through in 30 minutes. Another 30 for her to verify what she had to do with the signed documents running to ppl in diff. depts. as no one knew and she pressed the darn speed dial # again to ask for instructions. Another 30 minutes to help her understand why we were there and where she had to fax the documents – to the fax # listed above and highlighted where it said,’ fax back to this number.’ Omg, we stopped going for questions because in the end all questions are transferred to their headquarters. So, why do we have these physical structural banks? Just fire the clerks and leave a main phone in the lobby to connect you and leave the tellers. What an awful experience. I now call from home and have people’s name by dept. I still wait but at least I can put my cell on speaker while I continue to work and not waste time. Ugh.