Enterprise Rent-A-Car

Very helpful staff, offered us an upgrade vehicle with no extra cost, very helpful and fast service

Easy and fast rental. Always a great discount available if you look for one. Rented twice from them in the last few months and received a free upgrade both times. The cars have been very nice and well equipped.

I have almost always had great service and good reliable transportation using Enterprise. I say almost because there was one brief period of time the manager was not so great but the last two were fantastic and truly get customer service. They have recently changed managers again and we’ll have to see, but I have faith he will be another good one. I rent a lot of cars for work travel and these guys and gals have taken good care of me and I appreciate them.

Not an exceptional experience.
I had a vehicle repaired down the street and was picked up by a nice guy in a filthy mini van.
I assumed it was their pick up vehicle, so I didn’t care too much. Then they tried to RENT IT TO ME! No thank you.
I settled on a sedan that was also dirty, but not as bad as the van. It had a bug riddled windshield, smeary interior windows, dusty dash and needed a vacuum.
The car was fine otherwise.
When renting the car, he said I could lock in a gas price if $ 2.99 if I didn’t want to fill it up. I wasn’t sure how long I’d have it, but I said, sure — seemed like a good option if I needed it.
The car had ¾ of a tank upon pick up. I ended up throwing some gas into it at just under half a tank. It was about $ 36 for just under 10 gallons at full price. It was just under full when I dropped it off.
Because I filled it up, the fee was waived, but they were figuring $ 36 for ¼ tank at $ 2.99.
Real math: ½ tank @ 3.69 = $ 36
Enterprise math: ¼ tank @ 2.99 = $ 36
The staff were nice. They were very busy when I dropped off and took care of guests quickly.

My family typical has spectacular service from Enterprise. For some reason the last time we went to them, they made us drive to the airport to pick up a car. They wouldn’t have an SUV transferred to the Brownsburg location. They have done this before. This time they gave us attitude. First refusing to even check if they had an SUV. Then after a couple times of asking they did call and find an SUV but instead of having it transferred, they made us go get it. Hopefully we won’t get this attitude again.
This last experience=0 stars
Every other experience=5 stars

The guys at Enterprise made the headache of an auto accident a little easier. Their friendly employee picked me up at my home, gave me a gleaming new HHR to drive, and had me back on the road in minutes. Office staff was incredibly friendly too.