Tires Plus

Every single time I need help tires plus is Johnny on the spot! I highly recommend scheduling appointment because this is a very busy shop. Don’t blame them because they’re busy. I recommend this place all the time to friends. You can drive all over the place and shop. Tires Plus offers options to me on good, better and best tires for my cars. Tell them what you need and they will figure it out.

This is actually my 2^nd time going here.
And on both visits I’ve had an appointment only to spend 1−2hrs before leaving. Not sure why i have an appointment if they are so backed up they should state that from when you first arrive.
But overall they take care of my car needs and that’s what’s important. Despite the customer service

In the last four months, I’ve bought a new set of tires, had a 4-​wheel alignment done, two oil changes, a tire replacement (due to a flat tire that was beyond repair), and a new battery installation, all at this location.
The high level of service I received from Jake, the Service Manager, when I started shopping for a tire provider is the reason I chose this store. It’s two blocks from my office, but that is not enough reason for me to choose to do business with a company.
They didn’t carry the tires I wanted but ordered them and had them in stock within a couple of hours. Since I worked close, I had the luxury of leaving the car and going to work. Communication wasn’t great in letting me know my car was ready. I had to call to find out if the car was ready four hours later and they needed another 30 minutes. I think that was back in October.
Two months later I needed an oil change and experienced what Becky S. did, an hour and a half wait for an advertised 30-​minute oil change. They told me my next oil change would be free as a result. Apparently, they also rotated my tires. I don’t know why, since tire rotations are done every 5,000−6,000 miles and these tires only had 3,000 miles on them, which they would know since I bought the tires at their location.
My visit last week for the flat tire was vastly improved! The store was absolutely swamped with customers. I simply left the car and told them to call me when it was ready. I asked for a 2 ½ hour window, but wasn’t expecting it due to the volume of customers they had.
I received a call from Jake 2 ½ hours later to let me know that they needed to get a new tire because the flat tire was beyond repair and needed to get it from their supplier. I asked if they would have it done by 5 or 5:30 when I finished work. He said definitely that day but could not guaranty 5 or 5:30. I was completely satisfied to get the phone call with honest information that I could work with. A co-​worker dropped me off a little after 5:00 and my car was ready.
By the way, I bought the road hazard protection for the tires, which ended up saving me over $ 120 on this flat tire, so I recommend you pay the extra $ 15 per tire for this protection.
Today, I had a new battery installed and another oil change (no charge on it due to last visit, as promised). They weren’t anywhere near as busy as last week. I expected to be there an hour to an hour and a half. They had me out in an hour. The store manager, Jason (very friendly and very customer service oriented), explained that they hired on extra staff in the garage to reduce customer wait times. I suspect Becky S.‘s review had something to do with that.
There was a coupon on the Tires Plus website for the battery for $ 99 plus a $ 10 rebate, but there is an installation charge (just under $ 20), so that offset my excitement of the battery price. However, my last two experiences were definitely better than the prior two visits.
I feel better about doing business at this Tires Plus now. Hopefully, they can keep this up.

One of my biggest pet peeves in life is when you’re told something will take X amount of time but it ends up taking much longer. I don’t understand how some businesses haven’t figured out that you should always tell customers things will actually take longer than they will. If I only wait 20 minutes at a restaurant when they told me 45, I’m ecstatic. Flip that situation around and I’m either pissed or have left. Tires Plus in Brown Deer gets a failing grade on their time estimation skills. I got new tires here this year and it took about two and a half hours, more than double what I was told. The only reason I came back for an oil change was because they gave me a certificate for a free one as an apology for taking too long with my tires. Home of the «30 minute oil change,» I was told 45 minutes for a oil change and wiper blade replacement. Fair enough. I’m gonna let you guess though. How long do you think I actually waited? 30? 45? 60 minutes? Nah, they took over an hour and a half (and they didn’t even bother to reset my oil life % indicator). Seriously guys, work on this. Tell me it’ll take two hours and I’ll go shopping across the street and won’t be annoyed. However, if you take double the time you promised I’m gonna get super annoyed and come to this very important conclusion-I’m never coming back.