Lighthouse of Brown Deer

My grandma just passed but there have been several incidents that happened at this facility that are worrisome, super unprofessional and are not in line with the resident rights as I’ve come to know them.
* Facility called the police on me during a visit in August. My grandma and I are very tight and she wanted me there, and all was peaceful. We love each other very much. The staff were aggressive and rude and caused a scene in front of my grandma, in which they blocked/​prevented us from seeing each other. They asked me to leave and I said I was saying goodbye to her as I was flying out that afternoon and had paid $ 500 to fly and see her. Apparently her daughter and POA had instructed them to not allow visitors and to call the police on me! The facility workers were not educated of the rights of my grandma and they unlawfully prevented me from seeing her, besides causing trauma to us both by calling & threatening me with the police for no reason.
*The attorney of the Lighthouse called me and informed me the workers were NOT trained/​educated properly and that she would be calling the POA to inform her she COULD NOT prevent visitors if my grandma wanted them. She then offered me a casual ‘sorry’ despite this being the last time I would ever see my grandma after flying there across the country. Since that day it has been reported to me that the POA called other family members and told them my grandma was not allowed visitors or able to say their goodbyes (when she was dying) last week.
*On several occasions, the facility workers obstructed phone calls to my grandma from myself, my mother and others. They have hung up on me and other members of the family. They have blocked information that was in my grandma’s best interest (according to HIPPA). They have been rude and uncooperative.
*On the latest call after there was rumor my Grandma passed, I called the facility and asked for my Grandma. The worker said «You have the wrong number». I then started to explain that no, I had called this number several times and that my grandma may not be there anymore and in mid-​sentence the worker just HUNG UP ON ME. This was my attempt to confirm whether my grandma had passed and this is how they treat people! Unbelievable and completely unprofessional! When I called back a different worker answered and refused to give me her name and told me (as in all other calls) that no manager or supervisor was on duty.
* In the 15 – 20 dealings I had with this home, there was NEVER a manager or supervisor on duty when I asked on about 10 occasions… only the lower level, basic home care workers, that were not informed of the rights or law and continued to behave unprofessionally, with neglect, rudeness and unlawful behavior in regards to the rights of grandma.
Something needs to be done. Someone needs to be alerted. How a home can run this way, with no acting person in charge EVER! is insanity. ONE time and one time only, they told me Tanisha was the manager, but I previously knew she was just the scheduling supervisor and home care worker. They put her on the phone and she said she was the manager-​in-​training but noone in charge was ever available from August — December of 2013. Lower level home care workers not correctly educated or trained and clearly not holding any responsibility in how this home is run is clearly a RED FLAG.
Despicable, unprofessional and UNLAWFUL behavior from this facility. AND HEARTBREAKING.