Sill-TerHar Motors, Inc.

Untrustworthy. They give you the runaround. Their service department embodies everything that you would try to avoid. Just all bad. Avoid bringing your vehicle here.

We came in to town to buy a vehicle and stopped at sill-​terhar first. We were greeted by Paulo and shown a wonderful experience. We had one other vehicle to look at from another dealership. After being treated rudely at the other dealership we went straight back to Sill-​Terhar to buy the vehicle.

Easiest and fastest car buying experience I’ve ever had. Mark over at Ford is the man. Low pressure atmosphere, finance was simple, and service is top notch. Will buy from Mark again!

Very disappointed, service always takes longer than estimated.
Quick lane, should be named «Slow Lane» service, stopped by twice this week for an oil change, line out the door. I’m not going to wait 2 hours for slow lane service.
Headed to O’ Meara, in & out in 30 minutes!
No more Sil Terhar for me…, ever!

I got my car repaired here. I felt like the customer service guy was using scare tactics to try and persuade me to do things. I really didn’t like that.

I recently purchased a new vehicle here and everything went well, the salesman was friendly as was the sales manager. I usually dread go to car dealers because of their predatory nature and the constant back and forth with trying to get you to buy every bell and whistle. but the sales manager told me straight up when he tried to sell me the extended warranty that I could take or leave it and he wouldn’t continue to hassle or high pressure me into reconsidering if I declined. Everything was quick and easy from the test drive to the trade-​in of my previous vehicle to filling out the paperwork at the end. This was at the Mazda building next to the bowling alley not at the location down the street that sells Lamborghinis.

A good friend bought her 2011 Mazda CX 9 new from Sill-​TerHar, and has brought it exclusively to them for all scheduled maintenance. At 36K the original equipment tires wore out and Sill-​TerHar sold her a set of 60K warrantied Yokohama tires. 23K miles later they are completely (and very evenly) worn out.
Last month, she scheduled a time to have them replaced and was told at that time they would be prorated under warranty. On the day she brought it in for the replacement, she was told that paperwork would need to be filled out, and the tires would have to be sent in to Yokohama (at her expense), and that likely they wouldn’t be covered anyway because she didn’t rotate them frequent enough.
Since I worked as a technician at an Acura and a Honda dealership, I offered she find a good local independent mechanic and move on. But, since she lives and works near by Sill-​TerHar she thought she should give them an opportunity to step up and help and asked if I would call the service manager that afternoon.
After discovering that Stephan (the service manager) was unavailable, and does not have a voice mail box, I proceeded to call the general manager. The first number I found online was actually the previous manager and he recommended I leave a message with John Sill-​TerHar (which I did), as well as the new general manager Chuck Hayes.
Several days later I received a call back from Mr Hayes. The conversation seemed positive in tone, though he seemed to believe that while they were happy to sell Yokohama tires to their customers, they didn’t have the best luck with Yokohama standing behind the product (and felt that it wasn’t really their responsibility to get involved). He did say he would talk to the Yokohama representative and be back in touch. I specifically asked if I needed to follow up and was assured that we would be contacted.
Two and a half weeks have passed so far and we have not heard back.
At this point, the tires are no longer safe in my opinion! With two young children my friend didn’t feel safe waiting any longer and decided to go an independent tire shop today where she picked up a nice set of Toyo tires for significantly less than the installed price of Yokohamas quoted by Sill-​TerHar Mazda.

I bought my Mazda from Sill-​Terhar in 2010 and have always gone there for service and maintenance. Stefan and his crew are great. They always do reliable work and run on time. They explain what is being done and answer my questions. Today I had a flat tire and my local tire store doesn’t stock what I need. I was able to come to Sill-​Terhar without an appointment and they are taking care of it. I’m very happy and will continue to buy and maintain my cars there.

Jeff Sheldahl really helped me with my new car purchase and I couldn’t be happier.
Hassle free and willing to answer any and all my questions. Kelly the finance manager was super personable and helped me get to the numbers I needed. All in all a great atmosphere and would highly recommend Jeff Sheldahl for your next new or used car purchase.

Bought a Maserati, people here are honest and real. The owner is wonderful. I’d buy another Maserati from here again! When I need service Aaron is awesome, much better than the previous guy!

The guys at Mazda were awesome and so fun. I had a great experience (it was my first car too!). I would highly recommend them to anyone!

I went to this dealer looking for a Platinum F150 on 4÷30÷15. Jeff C. was the salesman that I spoke with and I couldn’t be happier with this demeanor and personality. After being at O’Meara Ford where they are blatantly taking advantage of people by marking up their vehicles by up to $ 6k over MSRP, I was told several times that Sill-​Tehar would never mark up their prices for anything over MSRP.
I would say that the Sales Manager that was on duty that morning was not very personable. He was quite arrogant and quite frankly it felt like he was better than the consumer and it was beneath him to come out and talk to you. Whether he would admit it or not is irrelevant, but he could definitely use some managerial training on how to be a personable manager, not just another body in the back room.
Whatever the reason, I think if it were a different Sales Manager, my experience would have warranted 5 stars. I did not end up purchasing a car here because they weren’t very competitive on my trade-​ins which was a bit disconcerting given that every other dealer I visited gave me what I was asking for. Again, this was probably the Sales Manger on duty. I would visit this dealership again, but if that Sales Manager was on duty, I would probably ask when another manager was on duty so that I didn’t have to deal with the arrogance and hubris of a sales manager on an ego-​trip.

I came in for my first oil change in the new truck and was greeted as soon as I stepped up to the counter. I explained that I had not been given my Door entry code when I bought my truck from another dealer in South Denver and asked it they could help me locate it after they serviced the truck. Our service advisor Ali, and her sidekick Mitch said they would see what they could do, but it usually cost about sixty dollars. Mitch noticed my Vietnam Vet hat and commented on it. Ali disappeared into the service department, then Mitch went back Into the garage and a few minutes later they came out and thanked me for my service, and told me that they found a tech who would read the code at no charge.
I watched through the windows as the quick lane techs quickly serviced vehicles in front of mine, then efficiently changed the oil, filled up the fluids and rotated the tires. I was happy to see that one of the techs used a torque wrench to be sure that the lug nuts weren’t under or over tightened!
This experience took a total of about thirty minutes and at the end, the service team made sure I knew how to lock and unlock my truck with the code. Sweet!
All around good experience at Sill-​Terhar motors today.

Adding a second vehicle purchase and another shout out to Jon. Bought a Mazda 3 hatchback. Test drive, half hour discussion about numbers, returned few hours later to a detailed ride with full tank and perfect experience with paperwork. Thanks again!!!

Please be careful with dealing with this company. They are not truthful.

The car –Taurus X-​was brought in for regular service. I had checked ahead by phone for a good time to come in. Although the entire process took less than 45 minutes I was offered a shuttle ride (which I have used for more extensive work) it was not necessary.

The guys at the desk are very good with selecting necessary work to be done but not pressuring to upsell to unnecessary service. Costs are very similar to oil change specialist shops, but without the BS commonly associated with those businesses.
Another example was when I brought my high mileage F-​150 in due to running very rough, knowing it would be several days to get it diagnosed. The problem was found, I got a call cautioning that if the simple repair didn’t work it could be a new engine required (which I appreciated but knew I wouldn’t do). The simple repair worked and took care of another problem that was done incorrectly elsewhere and the bill, of course more than I wanted to spend was actually very realistic and haven’t needed any work in the the year since.

I bought a brand new Ford Fiesta from their Ford dealership. First of all, when I looked at the car I was quoted one price with all the rebates — which I was fairly happy with. When I went to actually purchase the car, the total price (with taxes and fees) had increased $ 3,000. I really feel I was quoted a price (that I was reasonably happy with), but was given a higher price when I actually purchased the car. I was in a time crunch (to purchase a car), so if I had more time I definitely would have gone elsewhere.
I drove the car off the lot, and the check engine light came on immediately. I turned around and drove back to the dealership. The sales rep I had been dealing with took me to the service department where they hooked the car up to the computer. After some time they told me that I needed to make an appointment to have it (some sort of code) fixed because the person who could fix it wasn’t working that day and the soonest appointment was 4 days from when I had purchased the car. They also told me that I may have to leave the car overnight to have the code fixed. If I am buying a brand new car, I don’t think I should have to have it fixed within 1 minute of the purchase. My time is very valuable, and the last thing I needed was to be without a car for a day. The dealership is not close to my house, so having to go in is not very convenient.
Overall, I am not happy with the sales process or the fact that I have to get my new (1 minute after purchase) car fixed. The finance guy is definitely what I expected from a car sales person — a little shady. If they are going to sell me a new car, I expect it to be in new condition with no problems. Would I recommend the dealership to my friends (or even a stranger) — probably not.

Went in to their Maserati service department. To begin with, they mis-​diagnosed my car. When I initially brought the car to them my tow-​truck driver (a toyota mechanic) told me it was an issue with my alternator. I thought so too. Sil-​TerHar replaced the battery (which was working fine already, and i told them it was probably the alternator) they were pretty sure it just needed a $ 350 battery, but in addition I was told I need a ±$ 2000 service (oil, filters, fluids). We went ahead with the battery and extra services, after which they called me to say it was actually my alternator after all!!! They admitted to their terrible handling of the situation and asked that I pay anyways for the unnecessary battery and service, in return they would discount the alternator (another $ 2K) by $ 500.
Got the car back while we waited 2 weeks for the part to come in. In this period I noticed that the service light was on (which the previous $ 2K service was supposed to take care of) when the part came in I dropped the car off and told them to take care of the alternator and to reset the service light. A week later when i picked up the car (much after their initial expected delivery date) I noticed the service light still had not been reset. In addition I later discovered their battery charger was still plugged in to the battery, wires exposed, they had totally forgotten about it. WOW. In addition they have part time staff to take care of their customer satisfaction, they are in at the most a couple hours a week and can never actually be reached, they probably like it that way. Terrible experience.

Not sure if they’re related but since the manager never gave me a name, I’ll leave my Ford experience angst here. Went into Ford dealership to look at Crossover MCK. 5 guys watching You Tube, not a finger was raised to demonstrate acknowledgement of our presence let alone interest in selling a vehicle. We were walked to a sitting area, expected to watch Fox News. After 6 minutes, I realized that the vehicles were behind us, so we took a look. 5 minutes later, we were done, a gentleman came and stated he was still looking for someone to help us. At that point, we left. My rating: Creepy.

Super pleasant experience — the owner Beau introduced himself and I worked with the incredibly helpful Jeff Callies. Front start to finish I was at the dealership for about two hours, including test drives, financing and trade-​in. Super efficient folks.
Highly recommend for solid service from beginning to end.