LensCrafters

Another great experience. Thomas and his team are truly exceptional! Customer service is always great. Products are affordable and they have most of your sought after designer frames! My fiancé and I came in to replace our broken glasses and Thomas and his staff were eager to help and explained our warranty coverage on our glasses and we got new glasses in about an hour! Perfect. We always come hete for glasses and sunglasses. Great selection. Friendly service. You guys ROCK!

Very disappointing experience. Customer service was terrible from the moment I walked in until one month later when I finally walked out with my sunglasses.

My boyfriend is a pilot and brought his new Ray Bans here for prescription lenses and the service has been FANTASTIC. I’m honestly surprised that this location only has such a low star rating.
Last week we came in for the prescription lenses, and tinting. They did a fantastic job on the tinting. Today we came in because they were not sitting on his ears correctly. Sean helped us and he was great. We found him to be professional, knowledgeable and friendly. He adjusted the frames so they fit perfectly and ended up ordering us a set of mirrored lenses, that should be here in about 10 days. All the while he’s able to continue using the first lenses while the new ones are being made so he’ll have no down time.
Great service and great product… thanks Shawn!

I had been a Lenscrafters customer for many years, and when I moved to Colorado I went to the Flatirons branch to purchase a new pair because I was sick of replacing nose pads. When I tried the frames on, they fit beautifully & felt nice & snug on my face. After I picked them up, they were much looser. When I commented about the change in fit I was told the it was because of the lenses and they couldn’t be bothered warming the frames to refit because they would have to take the lenses out. Okaaaay.
After a season of the glasses sliding down my nose every time I bent my head, I felt like I wasn’t seeing properly. My eyes felt tired and unfocused, so I went to the optometrist in the Lenscrafters’ location (who was lovely) to see if I needed a new prescription. After an eye exam, I was told my eyes had not changed at all, rather my lenses weren’t properly aligned for my astigmatism.
I had worn the glasses for well over a year — I figured that was probably a little too long to ask for a replacement (even though it was a technician’s error) and since I wasn’t happy with the fit of my frames and it would only cost $ 20 more to get a whole new pair than it would be to replace just the lenses, I opted to buy new glasses. Yay! I could see properly!
9 months later, I noticed little cracks appearing in the lenses right at the join of the frames, which didn’t quite meet — and had been that way since I bought them. I took them in, & was told they were stress fractures. After explaining that the frames had been that way since I bought them, and that they were purchased to replace the mistake they had made with the previous pair, I was informed that since I did not purchase a protection plan there was nothing they could do for me.
Wait a minute — why should I have purchased a plan to protect me from your mistakes? I thought protection plans were to guard against the things *I* might do to my glasses — drop them on the road, run over them in my car, leave them on the couch where my fat Aunt Bertha sits on them… that sort of thing. I didn’t realise I should buy a protection plan to make sure I can get a product I paid for just in case the professionals make mistakes in the installation & manufacture of my glasses.
After calling customer service & explaining I got no joy at the store, I was referred back to the manager at the store, where, you guessed it, I got no joy. So I have 2 pairs of glasses that cost me $ 600 that I CANNOT WEAR.
I am so unhappy with Lenscrafters & would not recommend them to anyone. I will now take my entire family’s business somewhere else and spend over $ 750 a year anywhere but here.

I have horrible vision and have been wearing contacts for nearly fifteen years. During my initial appointment with Dr. Fall on June 3^rd, she said my current prescription was too strong and changed my left eye from –9.5 to –7.5. Unfortunately, my eyes had not improved this much as I was unable to make out the brand of cars in front of me in traffic. I came back the following week and see Dr. Tyler who redid my contact prescription and found my base diameter to be different and a –9.0. He told me to come back a week later to check on the contacts and redo my glasses prescription from the initial visit. Everything went well at the visit on the 17^th, but when I went to order my contacts online this past weekend, I realized the contact prescription was not recorded. It is now the 24^th and even sitting in the office I cannot get a consistent answer about a corrected prescription. All three optometrists I interacted with at this location had problems getting the software to save prescriptions.
In addition to this awful month long saga has been the awful front office staff. Dominique in general is the poorest employee. I cannot tell if it is a lack of training or just her inability to multitask/​act professional/​LISTEN, but I am extremely disappointed in this experience and will never return to this location. She is rude to people in person and over the phone.

So I said that I would never go back to Lenscrafters because as part of the Luxottica monopoly, I always feel like I am getting raped when I leave there. HOWEVER, I recently purchased prescription sunglasses and most of the raping occurred with my insurance company, not me. Actually, I got a great deal through my insurance.
The staff is super cool and friendly. I recommend this place IF YOU HAVE INSURANCE. This location has better styles than most others.
If you do not have insurance, I would go to this location to find a style that you like, purchase them online, and get the lenses from Costco, which is SIGNIFICANTLY cheaper.

I’m just not impressed. I’ve been wearing glasses since I was 6, so about 50 years. I have seen the good the bad and the ugly.
I wound up buying some Brooks Brothers frames. I did not really like them, but they had nothing else that I really wanted and I was sick of looking for something. They were «ok».
Unfortunately the plastic sleeve that covers the wire that goes from the frame connection at the temple to back behind the ear kept sliding back about ¼ of an inch when I took the glasses off my face. This annoyed the heck out of me and actually cut my face once. I had gone from indifferent on these glasses to really hating them. I took them back trying to get an exchange for something else as a part of their so-​called guarantee. All they wanted to do was argue with me about getting these frames replaced. (So much for their guarantee that you will love them).
The «manager» asked if she could just fix them for me. I was sick of arguing by that point and just said that would be fine if they would just stop the plastic sleeve sliding off the wire. She took them and then came back to crow at me that she had «fixed» them with super glue. The next day I took a good look at them and the only thing that she had done was cause the plastic ear pieces to haze and look milky for about half an inch where the super glue had ruined the inside finish of the plastic. Great. I still hate them and now they look like crap. The plastic still moves back and forth on the ear wires and I have to push them together at least once a day to keep it from scratching my face.
I’m just not happy with these glasses and even less happy with them since they simply refused to replace glasses that were obviously defective. Pretty ridiculous for something that costs so much.
Next time I am going back to CostCo. They don’t have a good selection, but I have always been happy with the price (less than half), the service, and at least they don’t try to BS me by fixing/​ruining my glasses with super glue.

Oh… glasses?
The time has come to embrace the effects of aging and accept them rather than run. Lens Crafters helped me out with this a little bit by accepting that my eyes needed some attention, and it’s not quite as shameful of a process as I’d once expected it would be.
After bouncing around to several stores, Lens Crafters seemed to have the right stuff that I was looking for and more reasonable prices than any of the other stores in the mall for the quality options presented.
The staff was very helpful and even more patient with me than I probably would’ve been with me. They helped me pick out exactly what I wanted. Of course what I wanted was a set of awesome Burberry frames that I didn’t want to shell out the cash for, so the lady helped me compare many similar ones to what I’d picked out. I did end up going with the Burberry ones though. There’s something to be said about a quality product.
At the time, I did not have the insurance /​discount program information available to take the sting off of the bite of the cost. When I did have the information though, I went back a couple of weeks later, and Gail, the general manager, was happy to help me get the proper discount applied and refunded back to my bank account. She also spent about 20 minutes helping me to adjust my frames to make sure that I walked out with EXACTLY the fit that I wanted and needed to have.
Thanks Gail; you’re awesome. Eventhough Colorado does not recognize that you were a licensed optometrist in another state, you’re still kickass, and I’ll be heading back there again just because of the great help you give.

A long time ago (1997) in a far-​away place (Fort Collins), I got an ulcer in my eye from getting a piece of that glitter eyegel stuff stuck in between my contact and my eye. My doctor forbade me from wearing my contacts, and my 14-​year-​old self hated my glasses so much that I refused to go to school for three days. I kept that pair of glasses until they broke in 2005, and never ever wore them in front of anyone but family. And I never replaced them after they broke.
Fast-​forward to February, and my poor strained eyes really wanted a break when I got home. My eye insurance only covers the corporate places (Lenscrafters, Pearle, Target, Walmart, etc.) so despite loving my local eye place in FC, I made an appointment at this Lenscrafters.
Dr. Smedley was quick, but thorough with my eye exam. He gave me a couple options for my contacts, and I left with an updated prescription and brand. The place was clean, well-​organized and efficient, all of which I appreciate when I’m making an after-​work appointment on Friday night.
Tara (?), the girl who helped me pick out glasses, was really helpful in narrowing down the selection. I ended up with beautiful Burberry frames at a really good price. My only complaint was that I was quoted that they should be ready in 10 days — «We tell people 10 days, but it’s usually less» — and mine ended up taking a full two weeks to come in. Maybe it’s cause I’m totally blind and need super-​thick lenses!
But now I have awesome pretty glasses that actually look almost okay on me. I might, MIGHT even wear them out of the house. We’ll see.