Front Range Eye Associates, P.C.

I wrote my review years ago when I first started seeing Dr. Murphy and her team and I felt like an update was overdue. I have been seeing Dr. Murphy for close to 10 years now and I will likely continue for the next 10. There are definitely areas for improvement (as with all offices) but this staff is caring and considerate.
Go in expecting slight start delays as with all appointments, some run long while others are late (oftentimes, not the clinic’s fault). The staff does their best to keep you informed and get you in for your appointment. There are limited machines for the eye tests so they do try and schedule appointments so that every 10 – 15 minutes, there is a new patient with an apparatus. When that goes awry there is a slight delay as you wait your turn.
They offer the Optomap — which is the best way to test your eyes. It takes a snapshot of your eyes and is about $ 40 (and well worth it). This option also makes it so that you don’t have to dilate your eyes and walk around with funky glasses for a few hours. Occasionally there are deals on the Optomap so keep your eyes opened for those deals.
Whether you are buying glasses or contacts, this office has a team to help you with both. For contact care, I had a staff member work with me for 1 hour to learn how to put them in. For glasses, they have a team that will help pick your glasses (and also respect your budget) and then call you when they’re ready for a fitting and pick up.
Dr. Murphy is the kind of doctor who will see you but also plan for any issues you may have throughout the year. She pre-​writes prescriptions knowing that I will have an awful allergy season the following year just to have at the ready. They will try to give samples, when possible, to help you save on costs.
I can’t speak highly enough about this office. I highly recommend keeping them as your one stop shop for all eye care needs.

I’ve removed 1 star to my previous rating as I feel the customer service/​admin part has gone down quite a bit: the doctors and techs are all professional and friendly; however I’ve had a few mishaps with the front office in the past year (being put on hold for way too long when calling them– sometimes so long that eventually, after waiting ages, I got the recorded message saying they were closed; not receiving a call when my child’s eyewear was ready; finding out by chance that we owe them money for a service received about 9months ago, etc.).

While the providers at this office are wonderful, I am disappointed in my most recent visit. I have been seen at this location for a couple years now, and in the past have never had an issue.
This year, I called to order my contacts and was trying to decide between a 1 year or 6 month supply. The gal at the desk gave me the pricing for each and added that the 1 year supply had a $ 90 rebate. I used that information to make my decision to order the 1 year supply. She told me I would receive my rebate information with my contacts delivery. When my contacts arrive, I had to call because the rebate paperwork was not included. When the staff member who helped me sent the rebate, she clarified that the original gal must have been mistaken because there was not a $ 90 rebate on my contacts. I was very upset because this was misinformation that I used to make my decision and I count on these professionals to know and provide correct information. I called and left a message for the office manager, and did not receive a call back. When I called a second time and was connected with her, I did not feel like she was very apologetic, and felt that she had an attitude toward me of «there is nothing I can do about it.» Her only option was for me to return the contacts, which wasn’t possible since I had already opened them and torn the ends off to prepare to send in for rebate.
I feel like if your staff is giving wrong information, you should compensate the customer appropriately. I asked for them to compensate me the difference, and she was unwilling to do so.

I have been a patient of Dr. Murphy’s for years and for years I have appreciated the great care she has given my eyes, so much so that I have tolerated the rest of her staff. They are always very nice and polite but some portion of my eye care has been screwed up every single year I have been going there — whether it’s my prescription not getting sent to my pharmacy, or contacts not getting ordered, something ALWAYS gets screwed up. Normally it just takes a phone call or two to rectify the problem, until this year.
This year Dr. Murphy wanted me to try out several different types of contacts before we ordered my set for the year. A week after my appointment I went into the office to pick up my new glasses and asked about the contact samples. They hadn’t been ordered. I called the next day, they hadn’t been ordered. We’re now 6 days into phone calls to the office. I get promised a call back every day after someone «checks into it» and every day I hear nothing.
After today’s phone call I informed them I would be in tomorrow to pick up my written contact prescription and would be taking care of it myself. Unfortunately I think it will be my last year of putting up with this office. They have made it quite clear that I am not cared about as a patient unless I’m physically standing there in the office.

After years of visiting a Lenscrafter optometrist off and on, combined with finally getting vision insurance of my own, I decided I needed a new, more frequent eye doctor.
After doing some research on who accepted my plan, I decided to give this office a chance given their reviews, and the ease of their online appointment scheduling.
I had an exam with Dr. Aigner. Given it was my first appointment there, I did the standard tests, and opted to use the pretty incredible «retinal photo» versus having my eyes dilated, as I needed to go back to work that afternoon. While I can’t remember the assistant’s name, both she and the student doctor who helped me were very friendly and professional.
I let Dr. Aigner know that I hadn’t had an eye exam in a while, and was also looking to try out some daily contact lenses. She gave me a very thorough examination, so I felt comfortable in the lens she recommended, and was able to get an updated glasses prescription.
I was set up with some trial lenses and a week later, as mentioned, the office followed up to see what I thought of my contact lenses. Through email, I was able to confirm with them I’d like to try the daily lenses and they placed the order for me through my insurance.
The whole process here was very fluid, efficient, and painless. I’m very happy with my choice to check them out, and I highly recommend them!

I had a good experience here. I haven’t seen an eye Doctor in several years, so I was a little apprehensive. The tech that did my initial screening was very nice and seemed to enjoy what she was doing. I then saw Dr. Aigner and she was very pleasant as well. She was patient and answered all of my questions and concerns. When it was time for me to look for glasses she noticed the opticians were busy so she pulled my insurance information for me to see what kind of benefits I had and helped me look for what I could afford. I would recommend Dr. Aigner and FREA.

Let me start by saying that I have been seeing an eye doctor every year for 27 years now. I’ve switched doctors a few times, and always cringe at trying someone new, with a few recent ones that just weren’t right.
Front Range Eye Associates has been, by far, my best experience. Mary Anne Murphy was incredibly knowledgeable, giving me answers that my last few doctors have been unable to. They have state of the art equipment, and straight forward advice.
I will continue to see Mary Anne Murphy, and the Front Range team with confidence that my contacts, glasses, and eye condition will be in good hands.

Prior to coming to FREA I was a Costco optical girl. I went to FREA after getting vision insurance and because they were close to home, but I would continue to go even without insurance or if it was a long drive. The front desk staff are so helpful, the assistants are great, and the doctors are the best (I have seen 3 of them.) They might be a little more pricey than the discount places, but in this case, you get what you pay for and they are worth it

I was terrified of getting an eye exam and glasses because I don’t like anyone near my eyes. But Mandy, the tech who performed my initial screening was so cheerful and comforting, I had no anxiety until the glaucoma test. Dr. Pipkin performed the main portion of my exam, including the glaucoma test. She put me so much at ease that I am no longer terrified to have the tests done. Maybe one day, they’ll be able to work me up to contacts! Wonderful, wonderful staff and a great environment.

I usually go to Walmart for my eye exams, which has an «easy come, easy go» attitude about their patients. The level of customer service is noticeable different at Front Range Eye Associates. I went to see Dr. Perez for my annual eye exam. She was very friendly and professional. She talked to me as if I was a long time patient. The rest of the staff is personable too. Ashley, the lead technician was helpful and conducted part of the eye exam as well. They have a new machine that can examine your eye so that you don’t have to get dilated and wear those less than fancy big sunglasses for the rest of the day.
I had to get a new pair of sunglasses so I looked at their selection, which wasn’t great. This is why I’m giving them 4 stars instead of five. They have a lot of expensive brands like Gucci and Prada, which I couldn’t afford. And the shapes and sizes of the less expensive glasses didn’t fit right. The sales guy is also pretty pushy about having you purchase one of their frames, probably because he’s paid on commission. I did end up buying a pair of glasses, which they allowed me to pay in two installments. But next time, I think I’ll just get my prescription and buy a pair a glasses at Walmart.

I have been a patient of Dr. Murphy’s for several years. I always feel appreciated and valued when I walk in the door. Their staff is friendly and knowledgeable. Doesn’t matter if I am bringing in my child, or being seen myself, I always know that I am receiving the best care possible. I wouldn’t trust my eyes to anyone else. I love the online scheduling system, which is convenient for my busy schedule, and they are very quick with getting my glasses or contacts ordered, so the wait time is minimal. Highly Recommend.

I had been a patient of Dr. Murphy’s for several years and liked her enough to continue seeing her even after her practice moved across town. Then Dr. Murphy became less available due to her limited schedule. New doctors came on board and I started seeing Dr. Pipkin for an eye problem. Biggest mistake EVER! At first I felt I was getting good care — my appointments were set quickly and Dr. Pipkin seemed concerned and eager to help me with my eye issue.
It took several appointments before I realized that my eyes were getting worse, much worse. At that point, it appeared to me that Dr. Pipkin had no idea what she was doing or what the problem truly was, so she went ahead and prescribed drops after drops after drops. Many, many dollars, tears and painful eyes later, I walked away. Not only was I in agony, I looked the part! My eyes were a painful sight — red, teary and swollen. I was able to hide my eyes behind sunglasses while out and about but there was no disguising them at work. It was a nightmare. I was afraid that this doctor might cause permanent damage to my eyes and I was not going to risk it.
I went to see a new doctor who gave me some relief! It was not an immediate relief, as getting my eyes back to normal and undoing the damage which Dr. Pipkin’s «treatment» caused took a while but the doctor knew exactly what was going on and why my eyes were getting worse, not better, and yes, it was Dr. Pipkin’s carelessness that caused it. After my eyes were ready for treatment, my new doctor fixed me right up. All it took was a knowledgeable doctor, it was never a guessing game with the new doctor as it was with Dr. Pipkin.
Dr. Murphy also let me down. She never followed up on a complaint I made about Dr. Pipkin, she never spoke to me about it once. Dr. Murphy had not seen the state that my eyes were in. Yet, she co-​signed a lame response letter in which it was insinuated by Dr. Pipkin that I, the patient who did what she was told by Dr. Pipkin, was somehow at fault for the pain and suffering that I had endured while under Dr. Pipkin’s care. Dr. Pipkin claimed that I «misinterpreted her care.» There was no misinterpretation. Prescriptions were written by Dr. Pipkin and drops were administered per Dr. Pipkin’s instructions.
Front Range Eye Associates’ approach to a patient’s severe problem was to blame the issue on the patient, as if their first concern were a possible litigation, not the well-​being of the patient. It’s right there black on white, via the response letter which I have received from the practice and there is no misinterpreting that letter.

My family and I have been with Front Range Eye Associates for a few years now and this was my second visit in 2 weeks. I had to go back in to have my eyes dilated because I wasn’t able to the week before. For the second time I was left waiting around wondering if I’d been forgotten. The first visit it was almost 25 minutes after the tech finished before the doctor came in to finish the exam so I was paying close attention to the time it would take this visit. I had a 3:30PM appointment that I arrived at 3:15PM for. I was called back at 3:41PM. The tech had the eye drops in my eyes and left the room at 3:44PM. At 4:03PM another tech came into the room and asked if I would mind switching exam rooms, which I said would be fine. I asked if she knew how long the doctor would be because I was told the appointment would only be about 30 minutes and that I needed to pick up my daughter by 4:30. She said it would only be another «5 or so minutes.» At 4:08 another tech came in to ask if I’d like the lights turned down and I asked again how long the doctor would be and she said maybe 5 more minutes. At 4:20 I left the room and went to the front desk and told them that I had been dilated over 30 minutes ago and still hadn’t seen the doctor. They led me back to my exam room and left to get the doctor. The doctor finally came in to do the exam at 4:26PM. She was apologetic and took full blame, although she said that she thought it was a full exam and not just a dilation. So if you need a full exam I guess you can expect to wait 40 plus minutes before you see the doctor? I still give 2 stars because the tech staff have always been great, the facilities are nice and this is the first time I’ve had a problem in all of my visits, but I was late picking up my daughter and I was told they only needed 30 minutes for this appointment. I was told many times the doctor would be with me in 5 minutes. If you are overbooked or running that far behind, please just give me the option to reschedule. If I do decide to go back again, I will give myself plenty of time, but at this time, I can no longer recommend them.

Once again excellent care here. In my experience there is no better eye doctor in North Denver metro than this one. I’ve moved from Broomfield to Commerce City and I will even pay a $ 4.50 toll to come and see this practice.
** NOTE: A lot of folks are putting reviews under the Doctor’s name so be sure to do a search on here for Mary Ann Murphy. I spotted 5 reviews over there. ***
Appointments are preferred but she can work in a few emergency cases.