Broomfield Family Practice

My family and I have been patients here for over 15 years. Lately my favorite doctor of all time Dr. Koza left for Kiaser. I was reassigned to another doctor who left 2 months later. Then they reassigned me to the biggest MD reject of all time Dr. Salas-​Meyer. If you want to go to a poorly run clinic this is your place. Awful checkin staff, super crummy billing agents, non caring nurses, ridiculous office policies and now a doctor I never see and treats patients as if your dumb and stupid. It saddens me as I was willing to put up with poor office staff for an amazing family doctor. Now their is really no upside.

I am surprised at all of the negative reviews. I have been going here for over 2 years. The first few times I just saw whoever was available and had great experiences with both. Then I settled in on a primary doctor, Dr shannon hill and she is AMAZING! I have only ever waited at maximum 5 minutes past my appointment time. I have found everyone to be helpful, and I was going through a stressful, sensitive medical experience and never once had an issue. I do wish they had an easier system for setting up appointments, either more people on the phones or online, but I am always able to get in when I want to. They also added a service to communicate with your doctor via email. I would recommend this office to anyone and especially my Doctor. I had 0 negative experiences.

I have been going to this doctor since I was a child. But it’s only been recently that working with them has proven extremely difficult. I would echo what others have said that you wait a long time to be led back to an exam room, and then you wait even longer for the doctor to tend to you. And once the doctor is there, they rush you through everything. That aside, it’s maddening trying to deal with them when they need to process something for you.
They recently had to process paperwork through a third party provider in order to have a certain procedure done in the office. They told me the process would take 4 weeks (that already seems insane). But 6 weeks go by and I finally call them to see what’s going on. It took them several hours to even locate my original paperwork and then they said the third party was confused about something so they just never processed the paperwork. Oh and they never bothered to contact me at all!
Then, we needed some basic paperwork filled out for our daycare provider. They needed to fill in half of a form with basic medical information and then send along immunization records. After we faxed the paperwork, we waited three days until we called to follow up. Of course you can’t reach the actual people who will be filling out the form and faxing back. You have to hope that your message is relayed to the appropriate person. Another day goes by and we finally get a voicemail that they don’t know what number to fax it to. Ugh — it was spelled out for them clearly on the cover sheet! Anyway, another day of trying to get a hold of anyone in the office. Finally was able to leave a message. Receive the paperwork the next day (a WEEK after the original request) and all they did was fax our blank forms back to us (including an empty immunization record)! They didn’t fill out anything. Someone just signed the bottom and called it good. Unbelievable.
We also had a lot of trouble with them trying to coordinate with the hospital for ultrasounds and labor and delivery.
I’ve never had much problems with the doctors themselves, but their office staff is outrageously inept.

They must be trying harder to accommodate. I had a miserable weekend of sickness and was hoping to see my doctor asap on Monday. I figured I might have to wait til afternoon. However, when I called first thing in the morning, they got me right in! I was so thankful. I’ve been seeing Darcy Connally there for years and she is great! She was very helpful and got me on track for healing. I had a good experience.

Oh, color me shocked to see BFP only has 2 stars. (Insert sarcasm) seriously these people are the worst collective of doctors and nurses I have ever experienced. Not only do they not follow up with their patience but that also don’t give 2 sh*ts about them. I have asked for my thyroid results and all I get is «they’re not back» from the rude nurse. Ummm hello, could you do your job and maybe call and get them? I’ve been taking my old dosage for a week because they failed to follow up with me and retest like they said they would. If you want doctors and nurses that care DO NOT waste your time and precious copay coming here. This is what is wrong with the medical system… This is a prime example.

Terrible. It’s always difficult to schedule an appointment, have to sit waiting for the doctor 45 mins past the scheduled appointment time, then they rush you when they finally come in. Every time I go in I have to see a different doctor than my PCP, so we are both unfamiliar with each other and they aren’t aware of medical history.
To top it off, they have never ever resolved one of my issues, or been able to even address them. Googling symptoms online is more useful than going to see these doctors. They really just want you to pay them to run tests, etc.
For instance, went in with stomach trouble. Tons of tests, blah, unsure, etc for months, I finally do my own research and testing and it’s a simple dairy allergy. A doctor didn’t even THINK of that? Come on.
Looking for a much better practice elsewhere.

Front desk staff is horrible. They are having a bad day everyday. The doctors are okay but always running late and I feel rushed every time I go there.

I’m in agreement with other Unilocalers who’ve rated Broomfield Family Practice highly… I would have given the practice 5 stars but didn’t as I was hoping to see more functional medicine integrated into the practice.
On the other hand, Functional Medicine is very cutting edge and more difficult to find in a busy practice that also accepts private insurance, so that’s that (for now!).
My experience with the front office staff was awesome… Literally very pleasant. They’re on their game, happy that you’re there and very accommodating… This may irritate some folks and I’ll say it as gently and with all respect… We get what we give. Aside from even that natural law, I witnessed the front office staff sharing courtesy with patients coming in and out as I waited.
And, regarding waiting? I didn’t wait more than 10 total minutes. That’s BIG. Even if I had, the lobby was spacious, uncluttered and had comfortable seating areas available. Oh, and free wifi.
My actual visit /​interaction with both the nurse and PA? Stellar. Meaning… I had a conversation with people who were interested in my health. They weren’t rushed, maintained good eye contact, had open body language and expressed empathy. Yes, that’s the therapist in me, for sure, but hey… It’s critical.
So, for me, I’ve just found my new healthcare provider. Everything was really nice. I almost forgot I was at the MD’s office.
And, so… Go, take a chance and expect to be treated well. I certainly was :)

today i recieved the invoice from this visit from my insurance company. They charged the bill under a Julia Essig who I didi not see. It turns out, Dr. Elder is not a Doctor he is an assistant, so they charged the visit to a real doctor. Therefore, they charged me the cost of a Dr visit $ 102, the listen to their assistant talk about him self. Unbelievable

No changes, still messy at the front desk and lab. It’s time to find a real clinic. One star indicates checkin desk and lab only.
I stopped in for lab work as a walk in, normal procedure. Saw the regular tech leave the building; Nobody in lab other than another patient. Waited 15 min for tech to show, did not see previous patient leave as I was waiting for him as cue to go in. Checked several times and same guy was there waiting on «paperwork».
Tech returned, he didn’t leave, asked at desk if I had to check in, she said no. Looked in lab again, was full of others but a different tech was helping. I gave my name, then was told by same person at desk that I should sign in on mysterious clipboard that wasn’t in sight.
I left. They have no concept at the desk that we also have appointments and things to do.
Called them when got home. Lucky for them Kim answered the call and took my complaint.
KIM SHOULD BE RUNNING THE FRONT DESK AND TRAINING STAFF ON HOW TO BE DECENT! Ok

After several years of attending this physician, I can firmly say I’ll never go back. My comments echo those of prior reviewers. In short:
1. The office stuff is difficult to work with and not pleasant.
2. It is a «get you in, get you out» quickly atmosphere. Don’t bother mentioning more than one symptom. They’re all trained to tell you to make another appointment.
3. You hardly ever will see a real doctor. That would be fine, except the PA’s provided bad advice/​direction on two occasions.
4. You can call and call and call the appointment line. Often your only option is to leave a voicemail. It’s hit or miss if they’ll call you back and the commitment is «within 24 hours.»
It’s too bad. I don’t like to write negative reviews but I’m hoping if enough of us do this they’ll wake up.

I’ve been a patient for a few years now and was very surprised to read the negative reviews here. I have always received professional, courteous, and prompt care and attention. Darcy Connelly a PA who I have seen on a number of occassions is great as are the docs I’ve seen. Contrary, to another reviewer’s comment, the docs/pa’s have always been generous with their time. In fact, Dr. Chisty has spent more time patiently answering my questions (and I usually have a number of them) than most docs. I would highly recommend this practice.

I tried this doctor’s office because I was looking for a new doctor who I felt actually cared about their patients. I wanted to see the head doctor because he/​she had the best reviews online, but I was told I would have to see one of the other doctors. Not a good start. My bad experience continued while I was making my appointment on the phone the lady at the front desk asked me to tell her why I was coming in. I told her of three different problems I was having and she said the doctor would not be able to get to all of them so I’d probably have to make a second appointment. I’m a teacher and it is very hard for me to get days off to go to the doctor. I tried explaining this, but she didn’t care.
The doctor I saw was more interested in talking about himself than taking the time to listen to me and care about what was wrong with me. As he kept talking about himself I was thinking when was he going to start focusing on me since the lady on the phone said he probably wouldn’t be able to treat all my problems and the clock was ticking. He treated the first issue I was having and for the next one he looked in my ear and in my throat and told me to buy medicine at the pharmacy. 4 weeks later and that medicine did nothing. He didn’t fully check me out to see what was actually wrong with me. He quickly moved on to my last problem and totally dismissed that there was anything going on without even looking. He then ended my visit by going back to talking about himself.
My bad experience didn’t end there. I went to get a ultrasound at a different office and they told me since this was a serious matter (checking for cancer) I should call my doctor’s office and see if the doctor could read the results and let me know the results before the weekend so I wouldn’t have to worry about it all weekend. I called and the lady who answered argued with me about how things happen and told me the ultrasound place was wrong. I tried to explain the situation, but all I got was another person who didn’t have the time to care.
The one good point is the nurse who checked my height and weight was fantastic! She was so nice and caring. Maybe the other people at this office should take notes from her. I will not be returning and suggest you find someone who cares.

I have been a patient in this office for close to two years. I must say that Dr. Salas-​Meyer is an excellent doctor; one whose bedside manner and thoroughness is a rarity in the world of family practice. Needless to say, I love her! Unfortunately, she works in an office operated by unintelligible, socially inept, paper-​pushers who lack the communication skills required within a healthcare facility. I say this with lots of grains of salt simply because I wasn’t willing to go elsewhere and compromise the rapport I’ve built with Dr. Salas-​Meyer. However, after a recent incident I’ve had to draw the line.
While they do their best to make check-​in as efficient as possible with the use of computerized check-​in, I liken the experience to that of cattle herding. With a look of pained indifference front desk personnel cannot be bothered to even cordially smile as they insist on patients using this system so as to avoid having to have an old fashioned patient check-​in conversation. Even when there is virtually no line the front desk’s go-​to move is to point in the direction of these machines, hoping you’ll come nowhere near the front desk to bother them with questions. On several occasions I’ve witnessed those who actually begin the process look towards the desk for help and either be completely ignored or told brusquely that instructions are on screen. Wow.
Another example of their ineptitude and lack of focus to detail was an experience in which my contact info was switched with that of my husband’s. He and I would receive reminders, follow-​up calls, etc. pertaining to one another’s various appointments and lab results. I made countless phone calls to the office apprising them of this seemingly innocent oversight only to continue receiving calls intended for my husband — the caller clearly stating I wasn’t the intended receiver and that they could not disclose any details due to patient privacy. It began to feel like a frustrating ride on a perpetual merry-​go-​round whose operator merely went through the motions.
The last straw came in the form of a ‘withdrawal of care’ letter due to a balance owed to their office. When I phoned to confirm on details I was informed that the original balance of $ 20 which my insurance had not covered from a March 2014 visit had accrued a 1.5% monthly fee, ending in a total balance of a whopping $ 26 and change that they had desperately been trying to have paid. And because of my negligence to pay this amount they had no choice but to drop me.
When I think about the lack of courtesy and professionalism the front-​office staff possesses, and the countless times I as a regular patient, have had to be patient with all of their shortcomings I’m barely surprised at the pettiness of this last act. I will be taking the business of my family’s health elsewhere and suggest that Broomfield Family Practice change their office title to HealthCare As You Pay.

I have been to my share of doctors and I have fallen in love with dr. Christie! She is a genuine person and I feel like she actually listens to what I’m saying. I think that her nurse Nichole is also amazing! She is who I talk to most and she’s so nice and you can actually have a conversation with her. However the front desk people and the lady who does appointments is very rude. The billing department is the worst! I guess it’s a toss up between having an amazing doctor and dealing with rude people trying to get to that doctor!

While I like the doctors, PAs and nurses why is it so difficult to hire friendly office and front desk staff? I’m sorry you have to work today but please try to pretend you have some customer service skills.

I chose them as my new PCP and quickly changed that.
I made a new patient appt 3 weeks in advance. I got a call the next day saying I had missed my appt and may not be seen in the future. Called them and they didn’t know what happened.
Talked with them that I had new insurance and would be coming in with all my info group number etc just not formal card. Gave them info in advance to confirm.
Got there and it was a short wait but the «billing office» wouldn’t accept my insurance without formal card. I even called insurance company office refused to talk to them. Insurance had never heard of this. I saw several other Dr’s specialists that did not do this.
They required I pay my bill in full to be seen though I had insurance then they charged insurance company more and sent in a claim after they said I’d have to send it in.
I knew they were paid for the claim and asked for my money back. They said they would get back to me but never did. I called insurance and the billing department said the were holding the check from insurance with no explanation.
I finally got money back but billing person was rude and indifferent. I told my Dr this and that is why I only came in for one visit and was going elsewhere. Too bad as she did a great job.
I also needed referrals and that person works off site and will not speak to patients. She messed up referrals and didn’t get what I needed. A nightmare.
Someone there heard my frustration and pulled me aside when I left to say the practice is doing poorly and that us why so many problems. Not sure if that is true or not but I will never go back there.

Worst doctor office I have ever been to. they took 40 for a copay then Dr. Shannon told me chicken noodle soup would be better for me then medicine giving no help. They do the bare minimal to get you out the door. On a separate visit I was sick but also needed more inhalers and they told me that they can only see me for one problem at a time and I would need to make another appointment. I forgot to mention you can’t make apointments to see particular doctor.

I been around my share of doctors and clinics. Depending upon how you feel/​how sick you are when you first contact them has a lot to do with how you think they treated you.
S.O. and I found these docs by word of mouth. I requested a woman doc — got Susan Robertson and agree totally with Carol L. Dr. Robertson listens, correctly diagnoses and is respectful. S.O. got a man doc as that’s what he wanted.
Dr. R’s assistant, Sharon is also a gem because she is the one you’ll talk to a lot of the time. We’ve been with this practice for over five years and sometimes, it ain’t perfect but then, neither are we. Overall however, they have the staff for back up and being open for 4 – 5 hours on Saturday is a big help! And from what I’ve seen in the medical profession over the years — BFP is as good as it gets! In fact, I think they’re great.
You can also have access to your medical records thru their secure portal.

PATIENT BEWARE!
While the doctors here are quite nice and professional, the billing department will rape you. I have insurance, and my visit should have been fully covered, yet despite 9 months of calls with the billing department and my insurance company I cannot get my $ 200 bill resolved. I have called the insurance company repeatedly and they have told me that BFP keeps submitting the old insurance information. I have even held a conference call between my insurance and the billing department, yet Broomfield Family Practice has no record of this. Also, their billing department is hugely disrespectful. You do not want to deal with them.