Thermal Quality Window & Door Co

While cleaning our Thermal Quality windows two days ago, one of the windows detached and a small piece of hardware broke. After explaining the situation to Mitch, he came out the day before Thanksgiving and had the window fixed in no time. He was extremely courteous and professional. We were very impressed with his level of service and couldn’t be happier with our windows! Thank you!

We decided to replace our 25 year old Caradco wood framed windows as they began rotting out. After several estimates from reputable contractors in the area, we went with Thermal Quality because the salesperson Mike was very knowledgable, provided a competitive quote and was easy to reach for questions. Several of my neighbors had windows replaced by them and they had no issues. They measured the windows twice and installed the windows in 2 days, including the capping, and did an excellent job. When I called him to add a window after the initial quote there was no problem. After several intense rain and wind storms we are very pleased with the windows. The first thing we noticed was how quiet our bedroom was at night and we live close to the PA turnpike. One of the windows arrived with a crack and they replaced it promptly without any questions. The installers were top notch, very professional, experienced and very friendly.

In 2013, I bought a front storm door, and Tony from Thermal did a great job. So when I needed a few windows and a back storm door this year, I called Thermal again, and as before I was not disappointed! First of all, they are very nice people. From the first contact to the end of the job, everyone I interacted with was professional, knowledgeable, and kind. No high pressure sales with these folks. They listened to my needs and recommended competitively-​priced, high quality products. I was lucky to have Tony as my installation craftsman again, and as before he did an excellent job. He said he’d be there at 8:00 a.m., and at 8:00 a.m. on the dot he was knocking at my door. I couldn’t imagine how one man could install four windows and a storm door all by himself in one day, but he is amazing. He worked steadily from the moment he arrived, and finished up everything by around 3:00 p.m. He did an absolutely lovely job. Every window is perfect, as is the storm door. And get this — on the front of his truck he has a plate that reads, «I Love My Wife» — now where do you find a man like that? An excellent craftsman and a nice family man. I hope the folks at Thermal know what a gem they have in Tony. I’ll be buying more windows from them in the future.

Had Thermal Quality come out and replaced all of my windows. Everyone from the salesman to the installer were very profession and polite. Their pricing was at or below everyone else and they provided a much better window given the make up and glass being used. Once everything was installed the installer walked me through any questions I had and also did a full clean up. Very happy with my decision to use Thermal Quality. I would highly recommend everyone to get a quote for them if your looking for windows.

Bought a storm door from Thermal Quality.
High end door had to be ordered.
It took a while but it is very nice!
Buy the good stuff and you will
Be happy.

Like several other customers, we have had problems with our windows. After a short amount of time, our windows clouded up and are terrible looking. We were told when we purchased the windows that there was a lifetime warranty. When we called thermal quality, they charged $ 50 per section (2 per window). We were only able to do 2 windows so far but still have several that are awful looking. To pay $ 100 on a window that costs a little over $ 200 is outrageous. I have been tempted to call the BBB. Buyer beware!

I am happy to heartily recommend Thermal Quality for their excellent service, responsiveness, and price. The windows they just installed for us (15 vinyl replacement windows) were installed perfectly and are a tremendous improvement; they’re a top-​quality product. Best of all, Thermal Quality was consistently fast to respond to our efforts to contact them, eager to help, willing to give us advice on decisions even if it meant going with a less expensive option. I enjoyed working with Mike and Mitch in the planning stages, and with Jan and his partner (I’m afraid I don’t remember his name) in the installation stage. Thermal Quality is a company that stands by its products and its service, and I look forward to using their services again for siding in the near future.

We have had both windows and a door installed with Thermal Quality. Both times we worked with Fran. The prices, quality and customer service brought us back to replace the rest of our house’s windows. We would definitely recommend everything about Thermal Quality. I should also mention that the installation was clean and the installers, Tony and his son, Jason were both very friendly and seemed quite trustworthy.

We contacted Thermal Quality for our replacement windows. Their window options and pricing was very reasonable, and the installation went smooth. We had 3 basement windows done as well as three windows upstairs. They were very careful both on the inside and the outside of the house and cleaned up all the debris. The installers did a great job, they even went the extra mile and fixed the damaged capping on 2 other existing windows that we didn’t even ask them to replace ! Windows are great, work much better now. We mentioned it to our neighbor and she had a great experience with them as well. Would definitely recommend.

Quality products. Great service. Knowledgable staff. Have used them on more than one occasion and will continue to so do.

Another outstanding job. This was the third time we’ve worked with Thermal Quality. The first was 19 years ago (and those 15 windows are still perfect). This work was to install a greenhouse window. We are VERY pleased with the results. The window itself is great with tempered glass shelves.
The installers, Jan and Gary did a professional job and, cleaned up everything so you couldn’t even tell they were there after they finished. Not only was the window installed well, but the wood trim inside and flashing outside are perfectly finished also.
We would work with Thermal Quality anytime (but we’ve run out of windows and doors!).

I had Thermal Quality replace my windows for my entire house 6 years ago, and I now plan to use them on another property that I recently purchased. I did have a couple of windows that fogged up, however it was due to a manufacturing issue and and rectified the problem in a timely manner. I would definitely refer them to my friends and family as their price is competitive, and the customer service was excellent.

I would NEVER recommend Thermal Quality. We had 27 windows replaced 4 years ago and within 1 year, half of them were cloudy and most of the window locks have broken and cracked. My husband has spoken with Mitch Cohen who said we would need to pay $ 80 per window to have them replaced. They will not honor the warranty they promised due to «the manufacturer of the window went out of business.» We have no intention of giving them any more of our money but we will be sure to let people know to NEVER use them.

You may think this sounds like a good deal from a reputable company but it is NOT!!! Every window they replaced clouded up within a few years and all have had to be replaced — each time for a fee. Plus you must call them numerous times just to get them to come out. We still have cloudy windows — it is NOT WORTH the aggravation– I would NEVER use them again!