Toyodoc

I went to Toyodoc for the first time today and they did an excellent job. The head mechanic was quick and knowledgeable. The prices are great. They’re way cheaper than the dealership all while giving you OEM parts or better. I couldn’t be more happy with my experience at Toyodoc and I would recommend them to all my friends and family.

One miserable know it all lady behind the counter in a dingy dirty office. If she wasn’t the wife if the owner she would never keep a job in a well run operation. Knows it all and doesn’t listen. Turn around and go elsewhere where they treat you like a customer should be treated. Must be hell being married to an individual like this.

I have two Toyota vehicles. A 95 Corolla and an 08 4 Runner. Mike has worked on my Corolla for many years and my 4 Runner as soon as I bought it. I am a single female and I trust him completely. He doesn’t treat me like I don’t understand the issue with my vehicles since I’m a woman. Whenever something was broken he explained what it was and showed me the parts he removed. His prices are fair, he’s a Toyota certified mechanic, and he charges less than the Toyota dealer and uses Toyota parts. I’m very picky about where I take my car for service. I’ve never had a problem of any kind with his work or how he runs his business. As a matter of fact I refer everyone I know that drives a Toyota to his shop, including my son who just bought an 05 Celica. :) Much more convienient than Village or Sun Toyota. He is a good christian man and conducts himself in that manner.

Absolutely not.
First off, know that this was the third time I’d had work done on my Toyota. I’m 20 and this is my first car so I wanted it to be worked on by someone I could trust. The first two times I dealt solely with Michael and he gave me a good deal. I was happy. Then I guess the third time they thought they had me suckered in so they tried to screw me over with a ridiculously high price and a terrible attitude.
My air conditioner was having issues so I called to have it looked at. The secretary/​wife told me to bring it at 8:30. So I get there at 8:25 and she says «We’ll call you when it’s ready». I said I would be waiting with the car. She said she had scheduled me for a drop off. That’s great; you didn’t tell me that though. She said quite loudly «I don’t know why people don’t understand what a drop off is». Maybe you should explain it to them when they set up the appointment instead of copping an attitude about it! Wow! You never TOLD me that it was a drop off. You just said «bring it».
A half hour later Michael comes in and tells me what he did to my car. He added some freon blah blah blah. I see 35 dollars written on the bill. This was okay. Then his wife goes and adds ANOTHER 35 dollars for labor. Labor? What labor? All they did was pump freon into my car. So the charge was over 70 dollars, which I thought was ridiculous.
Later, my mom hears what I paid and thinks I got swindled. So she went with me back to ToyoDoc and asks what a freon change should be. The wife snottily replies «What kind of car? What are you looking for?», and then asks one of the mechanics and he answers 70 dollars. Okay, so at least they charged what they meant to charge. Then my mom says «Don’t you think that’s a little high for a freon change?». And the wife immediately goes up in arms saying «If you don’t like my prices you can go somewhere else… you’re paying for certified Toyota technicians, not some Jiffy Lube… we have to make a living here», etc. Incredibly rude and uncalled for.
As a snotty, halfhearted effort at «customer service» she says «Do you want your money back or something? We’ll give you your money back, just don’t ever come here again». This made me laugh. Bitch, we’re not coming back anyway, refund or not, and you’re to blame. By the way, I didn’t take the refund. They did the work they were supposed to, so I didn’t feel a refund was necessary. I did, however, decide to heed the second part of her sentence. I’m never going there again.
These people are supposed to be Christians, having religious propaganda everywhere to fool people into believing they’re honest, and here they are trying to screw everyone over with their ludicrous prices; using the excuse of «Toyota certified technicians». Yeah, I don’t think it takes a Toyota specialist to change my freon, sorry.
Stay away. Far away.
EDIT: Notice how all these reviews are popping up recently by people who have never reviewed before on Unilocal?Hmmm, interesting. My guess is that these «reviews» are by friends of the owners. And just to clarify, I don’t really have an issue with Michael. His prices are high but he overall does good work and is nice. His wife is another story though. SHE’S the one who made me decide never to come back. I would’ve returned to Toyodoc after this little incident if there was something majorly wrong with my Corolla that I would only trust a specialist to fix. But thanks to her attitude I’m going down the street to Sunrunner instead. I’ve never met such a nasty, awful person in the customer service industry. Don’t believe me? Go in the shop and see for yourself. If you question anything at all, she’ll get the snottiest, most condescending attitude. Isn’t one of the tenets of Christianity «Love thy neighbor»? Yeah, she could use to get the memo on that one.
With such a plethora of auto shops in the area (and yes this is the only Toyota specialist in town, but let’s face it, how often do you really NEED one?), this place frankly can’t afford to have such a bitch running the front desk.