Yes Cleaners

Great neighborhood dry cleaner! Service is prompt and friendly. She knows exactly the way I like my clothes altered and pressed after just a few visits.

this cleaners is owned by happy cleaners chain! they are ripping you off!
found this out when i saw the truck pull up. i used happy cleaners they charge less and they do a horrible job.
these reviews are surreal for me to read. i have tried to «clean» my clothing with this cleaners a couple of times and its always an issue. i tried one final time since they were conveniently located. i would rather drive out of my way then go back here.
they did not clean my clothes, my perfume was all over the same shirts that were suppose to be cleaned.
my light blouse had a dark spot which i absolutely did not have on it when i dropped it off and if i did then a conversation about its removal would have ensued.
this cleaners is owned by happy cleaners chain! they are ripping you off!
this cleaners is owned by happy cleaners chain! they are ripping you off!
this cleaners is owned by happy cleaners chain! they are ripping you off!
this cleaners is owned by happy cleaners chain! they are ripping you off!
this cleaners is owned by happy cleaners chain! they are ripping you off!

They did a fine job cleaning a suit and refluffing an organza skirt, but they do not clean on site.
I came in Thursday night near closing time, 7:00pm, (my stuff was supposed to be ready Thursday afternoon). I had a wedding the next day. The woman at the register got frantic and in about fifteen minutes someone showed up with my clothes. I’m just not comfortable with the possibility of something getting lost in transit.
I would come to have something pressed as I believe that is done on the premises, but everything else goes somewhere else.

This place is great. Nice woman who works there and dependable delivery. Never lost anything and clothes are always cleaned well.

Absolutely horrendous customer service from them. Waited HOURS for clothes to be picked and up and delivered. Was always told «they will be right there.» When delivery team finally arrives (over 3 hours late), delivery woman barely spoke English, went to wrong address, and then called me laughing the whole time. Got my clean clothes and will never use them again as just can’t trust them with my clothes. Avoid, avoid, avoid. Much better local options.

Yes Cleaners came very highly recommended on my NextDoor neighborhood circle. So far, I’ve had my comforter dry cleaned there as well as ironing of all my husband’s shirts. Prices are affordable and service is fast.

Echoing what a previous reviewer said, you only hear about the bad when it comes to dry cleaners. I have been coming here for years and love the friendly personable service and their prices and quality of the work are very good. I should qualify that it’s not that I’ve never had an issue with something going wrong at Yes. I have, but personally I think that’s almost inevitable over time mostly because so few of these places actually clean the clothes on site. When you shuttle stuff back and forth between different locations it’s bound to happen. What I look for in a dry cleaner is how they handle those situations.
So years ago, they lost a pair of suit pants. Again, I’ve been taking my suits and shirts to Yes since 2006 and this was the only time they have ever lost anything. Obviously, the jacket was useless without the pants, so I was effectively down a suit. I reported the problem to Lena, the super friendly lady who runs the shop. She was apologetic and attentive and worked with the owner to have him file a claim with his insurance company (dry cleaners carry insurance for just this purpose). They reimbursed me for the replacement price of the entire suit. Now all of this took some time, but Lena was very good at keeping me informed about the process and after about six weeks I had the money I needed to replace the suit.
So often when people find that a laundry or dry cleaner lost something they completely wig out and end up saying nasty things to the person running the shop. What I’ve found at Yes is that as long as you are pleasant and respectful you can expect the same, and then some, back. And they stand behind their work if something is messed up every other blue moon. I’m not sure what else you can really ask for.

The woman who runs this place is very friendly the service is timely. I’ve also had rugs cleaned here at affordable prices. Her drop off laundry service is fantastic and trustworthy, especially since the place down the street is a *#!$ awful experience. — you know the dirty one across from Court St Grocers where they yell at people. Definitely go here.

I feel like people only review a dry cleaner if something goes wrong. Well, I just got the maverick badge and am reviewing this cleaner for doing something right — dry cleaning my suits!
It took me some time to realize you have to separate your whites and they’ll bleach em for you. Before that, my whites were getting dingy. But the prob is solved.
Lina is a firecracker so lookout! Just kidding — love you Lina!

Since moving to the area in August, I’ve tried 2 – 3 of the cleaners in the neighborhood. None have rocked my world like my precious previous delivery dry + laundry service; however, Yes is my neighborhood fave so I gave it 4 stars. I probably would have given it 3 stars against my previous cleaner (which is a 5 star place).
Pros: Free Delivery and Pickup, Next Day Service, Accurate «ready» times (I can’t tell you how many places have told me Wed and it ends up being Friday), Very very few mistakes and the time it happened she was quick to rectify it, Accepts Credit Cards, Reasonable Prices
Cons: I have had better cleaners (leaving my clothes TV commercial fresh)
As far as the customer service, I think the woman is quite lovely. She knows my voice on the phone and is über friendly. I often see regular customers drop in and chat it up with her, so I’m surprised that no one has written on here.
In the end it’s a pretty decent and reliable place.

0 stars. Save yourself and Do not go here. They lost 2 buttons from my dress and when I went in to ask about it the woman working there yelled at me, put her hand in my face and ignored me when another customer came in. If they had only told me about the buttons to begin with, I would not even complained. My complaint was treated with rudeness beyond my experience, and I’ve been in Ny for nearly 10 years. Please do not risk them damaging your clothing and hiding it.

Agree with the previous post to stay away. I took three articles of dry cleaning there on my first visit as I was new to the neighborhood and my suit pants came back with the clasps near the zipper ripped out and the material torn. The woman who works there was abrasive and unwillingly took them back. I received them back after they fixed them, they had put in clasps that were two large for the original hooks (so you couldn’t even button them above the zipper) and had sewn them up in such a poor manner that they looked like a 4-​year old made the pants, not a high end retailer. I encourage anyone looking for a cleaner to put their money into a quality business in the neighborhood instead of what might be most convenient.

The women working at this cleaner is crazy! Takes at least 10 minutes to get your stuff. If you want your personal life to be share with the rest of Carroll Gardens go to this cleaner

Yes Cleaners does not deserve one star, i urge Carroll Garden residents to STAY AWAY at all costs. The second time we picked up our laundry someone else’s sock was in it. The third pick up they lost some articles of clothing! When i asked how i would be compensated the woman repeatedly said she had to talk to the owners, I gave her a month to take care of it and nothing was ever done.