Windsor Terrace Family Dentistry

I had a negative experience on the phone when trying to make an appointment. They asked for my social security number to check to see if my insurance would cover it. SS # is not needed to check insurance status. All that is needed is the identification number on the insurance card.
When there is no need for a SS # I am suspicious of receptionists on the phone with all of my private details.
I did not pursue this any further when I received a rude remark on the other end of the phone.

Just had the best cleaning ever. Love dentists Al and Jennifer, and the talented staff. If you are a nervous or sensitive patient, they will cater to you!

Dr. Lombardo and Dr. Heffez are the best. I have never been comfortable in a dentist’s office, and this led to a serious condition that required extensive treatment. Dr. Heffez saw me initially and gently explained what needed to be done. Once I was under the care of Dr. Lombardo, I found her expertise, professionalism, and concern for my well-​being, very reassuring during some difficult procedures. They both put my fears at ease; something I never thought I would experience during dental work. The facilities are state of the art and the entire staff is friendly and professional. I offer the highest recommendation and am referring all my friends to Windsor Terrace Family Dentistry.

Dr. Heffez is the best! He’s kind, skilled, upbeat, informative. His mom is the receptionist, she is super sweet. Dr. Heffez for president.

Nice, warm family vibe. Kind, courteous staff. I was seen on time for my appointment (no waiting). Dr. Lombardo provided me with a thorough cleaning (no pain, no bleeding). I no longer dread going to the dentist. I look forward to my next visit at Windsor Terrace Family Dentistry.

Last week I went in and saw Dr. Lombardo and she was wonderful! I had four cavities filled and my teeth have never felt better. She clearly knows what she is doing and is attentive to her patients. For once I’m excited to go back to the dentist. Dr. Heffez is very kind as well. It feels like I’m being greeted by family whenever I go there. I would highly recommended!

Everything about Windsor Dentistry is lovely. I have never waited more than 5 minutes before being seen by a doctor. When I am being treated, they take all the time and care in the world. Both dentists are great They are gentle, professional and very knowledgable. Even the receptionist is sweet and accomodating.
The facility is immaculate as were my teeth when I walked out. I wouldn’t go anywhere else!

This review if for Jennifer Lombardo
I paid 300 dollars for 45 minutes of X-​rays (more than 18 views) and 15 min of very mediocre cleaning.
She didn’t do full scaling but used a water pick for most of my teeth except the four below. She tried to convinced me about water pick amazing cleaning properties. She also bragged about that camera that let you (and her) see the inside of your own mouth. Who cares about technology when you are so mediocre at cleaning?
When I asked her why she didn’t do full scaling she said: «You have done such a good flossing job that I didn’t have to».
Even when she had found a cavity and prescribed something to avoid excess of bacteria. Even when had she tried to convince me I might need a root canal tx.
When I was leaving… the assistant comes with a camera without saying anything, to take my picture. I didn’t want to. With condescending tone they said that no one ever denies that and that is the way they remember the clients.
First of all, they didn’t earn a second visit.
Second, they should only work with children since they treat adults like children too.
Third: When I came 2 months later to get my record, they did remember me since I am the ONLY ONE that didn’t allow them to take my pic. See?
I asked my records and they gave a printed sheet (not a CD) that is blurry. They said they always use this kind and the other dentists «get it».
Can it get worse than this?

No one likes going to the dentist but if you have to go then this is the place!
I have been a patient of Dr. Lombardo’s for over a year. I have had cleanings, whitening, a night guard made and a crown done by her & Dr. Heffez.
Nellie at the front desk is so nice & Erica, the tech, is so sweet. They complete the whole family vibe there.
Their facility is modern and their techniques and application of skills are up-​to-​date.
Great staple of the neighborhood!

My entire family has been going to Dr. Heffez & Dr. Lombardo for years. They are great Dentists. Both wonderful. They talk to you, get you to relax, tell you everything as they go along and play music that you like.
We originally went because it was convenient and they could see our small children. Now they are the only dentist we would ever go to. They are fantastic with kids. They start off by saying «lets count your fingers, now lets count your teeth». They make kids feel important and comfortable. They submit your insurance reimbursement for you electronically so it is all done before you leave. We’ve referred so many friends and they have all been happy.

I found this place through a friend, who spoke super highly of her dentist. She takes her whole family here. I am a fan. Everyone working here is super nice, the dentist is super professional and friendly, and I don’t cringe at the thought of going to the dentist anymore. The thing I hated most about the dentist — feeling infantalized and talked down to – doesn’t happen here. Just nice people, in a great (and modern) office, doing a professional job.

I decided to make an appointment here because of the previous review, and I’m really glad I did. I’ve seen both dentists here; they’re both nice, attentive, and completely committed to patients’ comfort. I had my first filling ever done here and was so nervous, but the procedure went by fast and painlessly. The office is also modern and pleasant. Best of all: there was satellite radio, and I got to choose the station (old-​school hip-​hop). I highly recommend this practice.