West Elm

Had a great service experience:
I called this store literally a minute before it closed. (I didn’t realize it when I called, of course.) I wanted to check if they had a lamp in stock. The person that answered the phone did that, but went further. She checked the warehouse, and said they had it there, and could ship it to me for a lower cost than on the website.
I asked if I could still use a discount code I had and she said that would’nt be a problem. I agreed to make the purchase and she quickly processed the transaction. When she informed me of the total, it was higher than I expected. She walked me through the charges, and I realized the price on the website was cheaper than the discounted price in the store.
When I pointed this out, she said she could match the website price, but also clearly explained I couldn’t take the discount on top of that price. (Totally fair of course.) We went ahead with the purchase, which she completed very quickly.
I really appreciated that this person was thoughtful, knowledgeable, and efficient. It was very impressive.

Came in, found what I was looking for and was done in 15 minutes. Great service.

Terrible customer service, read the other reviews they’re right. Employees on the phone never seem to know what’s going on and have terrible communication with each other. Ordered a lamp to pick up in store and waited 3 weeks (way over their promised date and each time I called they promised a different date) just to discover it’s a defunct item. I love West Elm but will not shop here again!

Terrible customer service, rude employees, one would not take a return because it was too late in the day. (It was two hours till close.) Employee’s name was Michael and should probably go work at a real coffee shop.
We’ve spent a fortune at west elm and have had a lot of trouble, even pushback with their staff for very normal store procedures. The company clearly spends a lot of time on their brand to obtain customers. Sad to see it all go to waste by the mouths of their snobby employees.

The coffee shop staff can be a bit terse even to the locals that visit often but this weird half home goods store /​half coffee shop vibe is worth a visit for quirky Brooklyn items from barbecue sauces, pet supplies with anchors on them or mixology kits. It’s pricey but all of Dumbo is.
They currently serve Brooklyn Roasters (instead of La Colombe) so walk an extra 2 minutes to the Brooklyn Roasters coffee shop where there’s more space and less tourists.

Really cool concept by Westelm. Pretty obvious that F&B wasn’t their core business although business looked good (probably due to lack of options around the area).
Love the products that they have for sale.

Won’t go to their store again based on an experience I just had over the phone with a customer service rep. She actually cursed me out then hung up on me! Wow. After having spent thousands here, including on my Lorimer sectional sofa, will never deal with them in the future. And I used to like actually like them.
Check any social media and I’m not the only one who has experienced terrible customer service. Keep this in mind if you purchase in-​store and need to follow-​up later with customer service. If you enjoy being hung up on, give them a ring. Furniture holds up meh for the price, but customer service definitely guarantees they will never get one dime, let alone $ 2 grand, out of me again. Ever.
West Elm and Williams Sonoma, you should be embarrassed. Whatever. CB2 and Crate and Barrel treat me much better. I’ll even fight the crowds at Ikea before I deal with you again. You’re supposed to get what you pay for but I definitely didn’t get my money’s worth with this company.

This WAS my number one place to get coffee in the neighborhood. They had great service along with wonderful coffee; they used La Colombe beans. Now, they have changed over to Brooklyn Roasting Company– big no no for me. The coffee does not even compare to what it was before.
Disappointed as a local and will not be setting foot in West Elm Market again. Shame.

Love the store and the staff, but VERY disappointed to find out you have gotten rid of La Colombe. No options for coffee in the area now apart from S’bucks and Brooklyn Roasting Company [thumbs down]

Too rich for my blood. I still want everything here but $ 30 for a single tea towel? Can’t. $ 30 for a single tiny dish. No. Very cute. Some local items too. Coffee bar included. If you have money to spare. Go for it.
Also, nice tables to secretly charge your dying cell phone.

A friend and I had walked across the Brooklyn Bridge and then wandered around DUMBO and came upon West Elm Market. We’d been browsing in shops looking for a few gifts and found just what we needed AND they were on sale with an additional 20% off, plus I’d gotten an e-​mail from West Elm for 15% more. We found very attractive bowls and mugs in great colors. What was a great plus was the attention and help from 3 different employees. I’ll be back the next time I’m in DUMBO. We loved the variety of items (and food) in the store.

I worked in DUMBO for a couple months and having the West Elm market around the corner was just heaven. It was two of my favorite things in one. It focuses on many kitchen appliances, tools and my fave… books. They also have a collection of vintage Pyrex and other vintage kitchen wares.
And then there’s the essential cup of jo. My current local (Philly) coffee company, Colombe (you don’t pronounce the «e», recent discovery) is served here. There is just one size available. The lattes are consistently creamy decadence. And I love that they have soy as an option for the coffee. And I am a complete sucker for a stamp card! Double stamp Wednesdays and double stamps when you bring your own cup. There’s plenty of seating and a mixture of baked goods and even cookies and brownies from BAKED.
And they host pretty cool foodie events. Most recently they had the talented chef and humanitarian, Alice Waters in the store, signing her new book, The Art of Simple Food II.
My work moved this week and I’m definitely missing this place.

Pro tip: this place has spectacular iced coffee and it’s less than $ 3. I still like One Girl around the corner better, because it has better character, but it’s cheaper here and no less good.
Line moves very slowly, though — they’re just using a lot of care on your coffee — so if you see a significant line, you should probably just go somewhere else.
Also, they do SkillShare classes sometimes; the girl and I took a knife skills class that was fun and educational. You could always stop in and see what the schedule is.
The actual goods are fine if you want to signify that you’re a yuppie in the most banal way possible.

Great little shop. I love to check out the plant and gardening items when I’m there. It is a great place find gifts for cooks and gardeners alike.
The merchandise setup is beautiful, but a little chaotic and it can take awhile to find what you are looking for.

I haven’t really made any major purchases here unless pillow covers counts. The staff is always friendly and helpful and they always have good sales.

I’m here pretty much every day for that mid-​afternoon coffee pick-​me-​up. Great service (get a loyalty stamp card!) and crazy good looking baked goods. Oh, and there’s also the wonderful selection of kitchen and bathroom items for sale. And if I have time, I like to take a seat at their gorgeous wooden tables for a quick break from work.
I gave in and bought this maple yam croissant one afternoon. AMAZING. Yup. I’m a fan.

This place is really West Elm Market — and unlike the other West Elm around the corner, this place is more focused on items made by other manufacturers (or at least with brand names other than West Elm) — like kitchen pots and pans, gadgets, aprons, planting materials, etc — and a really nice coffee bar. they are pet friendly (!!) and he products seem to be of high quality. In general, I find the West Elm brand of furniture to be poorly made and nor long lasting, but the kitchen products I have purchased here are lasting really well with use. And they carry a lot of Brooklyn made things — which I love, and the focus seems to be eco-​friendly to a degree.
Friendly, responsive service, a beautiful pleasing space — please maintain this lovely quality!

This place is pretty nifty. They have some really great and unique home décor stuff and kitchen essentials that you couldn’t find everywhere. I mainly come here for the coffee. Sometimes I drink coffee from here 3 – 4 times a day, yes I am an addict! They have good coffee and amazing pastries, plus staff is really friendly.

Never knew about this place! My boyfriend and I thought this was just a regular furniture/​home décor store and we were just browsing but it turns out that it has this great coffee/​espresso/​hot chocolate bar in the back! The staff was very friendly and was even making jokes with us. I really love looking at home décor stuff, just imagining what my future house would look like. I wasn’t particularly shopping for anything but it was great to have a cup of delicious hot chocolate to be by my side while I was in dreamland. The milk was steamed and it was all foamy which is my favorite! The staff even brought my drink to me directly, sweet! It is a very chill place with even a bathroom in the back so if you have too much caffeine… you know, just in case!

This is what my kitchen gonna look like if have more $$$ :D
They don’t have too many stuff, but every tit bits is nice to look at.
Love the décor, it is different from the other west elm store nearby.
Prices were a bit high, but you can find some products that you couldn’t find elsewhere. I like the folding measurement ruler, and they sell smeg, I think they offer 10 colors.
Do check them out if you are in the area.