WashClub NYC

Front end service was great; however, my bed linens came back with extreme ink stains all over the place. I had a batch of whites/​bed linens washed before moving out of state and didn’t realize the damage until I unpacked my boxes a few months later. After a bunch of unsympathetic back and forth on the phone I gave up. There was mentioning of picking it up to try to remove the stains or checking their cameras, but once they realized I was out of state and my order was older, that went out the window.
The silver lining is at least I had a decent new customer promotion and the item with the most damage was only from IKEA. I’d be weary about sending in anything expensive or irreplaceable!

Fast. Easy. Convenient. Great Service for the price.

I have been using washclub for about 6 months and was really loving it. Until a driver didn’t call when he arrived at my house and left. When I called to explain what happened, the person on the phone told me that if i wrote a bad Unilocal review, he would «blast me online and call me a liar.» Unfortunately, I can’t continue to use a service that calls their customers a liar and threatens them with online shaming. I simply wanted to reschedule the pick up and not be charged the missed pick-​up fee as the driver didn’t call.

My building only has coin machines (a pain!) and dryers that require you to run your load twice because they’re so weak, so it was costing $ 6/​load… wash club has been a total savior and so convenient! i love the online booking/​adjusting options and the ease of tracking my delivery, etc. we’re now weakly subscribers!

Excellent service and excellent results. Will be using again.

The pricing is higher than I am used to, but the pickup and delivery has always been prompt and I don’t remember ever having a problem with the way my clothes are returned. Loyal customer here!

Been struggling to find a good laundry service in my area — but seems the search is over. I used another service that was a week late, returned only ½ of my stuff, finally sent the rest of it minus one shirt (which was new) and then after 3 weeks gave me $ 35 voucher, for a shirt that cost me $ 90 that I had not worn… so I was very cautious this time — so far these guys very reliable, good communication & excellent standard of cleaning — happy !

I’ve used WashClub several times since moving back to Brooklyn and have experienced great service every time. Pick-​up and Delivery is always on time and an alert is given when the driver is on their way. Clothes are folded carefully and clean! I will continue to use this service!

These are my guys!
Oh and how about I WON a free laundry load, which not only was honored but turned around 24hrs later. Huzzah. Great app, great customer service. They are a real business. Love that I can rely on them when I’m too tired to even blink!
Thanks Washclub

From the moment I spoke to Rick, I knew I was in good hands! The friendly and warm reception I receive each time I call lets me know my laundry is in good hands. The drivers and delivery folks have been just as pleasant. They arrive for pick ups and drop offs on time and I like the text messages and emails to let me know the final totals and when the drivers are on their way. The best part of all… everything comes back to me smelling great and folded perfectly. This service is unbeatable… and I thank you from the bottom of my heart for all that you do!!!

Good experience. Looking forward to giving it another go shortly to get a deeper read and hopefully rate higher.

Pricey but good!

The staff is very accommodating and polite. I have, occasionally, found that my request for no fabric softener is ignored, but mostly, my requests are seen and adhered to, which I appreciate. I find the services to be a little expensive. As a loyal customer, I would love to receive discounts a bit more often. Thank you.

My pick-​up was on-​time and he answered all my questions about drop-​off. However, my drop-​off was really late, which in turn made me late for work. The clothes were clean and well folded though.

I found this awesome company on the Internet for my son. Called late in the evening. Someone answered all of my questions. Put my order in on the computer through the App. My son’s clothes were picked up on time the next morning then delivered the following day. ON TIME :)))
Thank you.
Will definitely use their service all summer !!
–S

Here is a first NEGATIVE review for me. Unfortunately is has to be this place, (Wash Club) which I loved in the beginning when I first started coming here a few years back. But lately they’ve been very inconvenient. People go to do their laundry to GET IN and GET OUT! Unfortunately their employees are always occupying ALL the machines. Sometimes I have to wait to wash AND dry. They use up all of the carts as well. I asked an employee for a cart that he was not using next to me, he simply said: «NO!» Correct me if I’m wrong but customers should be prioritized if they’re giving you their business. I was appreciative that another employee right next to him heard and took out the clothes from her cart and gave it to me (Again his cart was empty and hers wasn’t SMH!). I know they’re just doing their jobs, but if their are not going to be machines available for walk-​in customers than close the place because it’s just a waste of time for some. At least have the employees work on one side of the store and walk-​in customers on the other.
Also the «customer parking only» should be changed to «Wash clubs vans only» because they’re always parked in all the spots.
If you have time to waste and are not in a rush then by all means help yourself, but if you just want to get in and get out look for another place because you just might get upset here.

I had been using Wash Club for the past 18 months as my primary laundry service. At first they were very good, but their service has been on a very rapid decline. Nothing can even compare to what happened this past week with my laundry. I send a bag that specifically said AIR DRY ONLY. They clearly did not read the note because the clothes, which are only clothes I specifically wear to work, were dried. All have shrunk and no longer fit. I would say the items total at least $ 350. Needless to say, I will not be using Wash Club again and have filed a complaint with the BBB.
STAY AWAY!!!

We use Wash Club for our laundry. There isn’t a convenient place to do our laundry near our place, so we were looking online for a service. We tried a few others, but eventually came to Wash Club.
The price is reasonable, especially because it saves me so much time.
The texting service is amazing. I always get a text when they are almost to my apartment. The delivery men have also always been friendly.
Recently, our bag broke. The next morning our laundry came back to us in a fresh new bag.

Wow, these guys are a totally different level of horrible service. I spent the greater part of a WEEK on the phone with them trying to get a response to why they overcharged my card for a service they didn’t complete. Short of being told I was a liar, they made it incredibly difficult to communicate, didn’t understand what the problem was and made me speak to 4 people over 6 days before a manager credited my card back. Moreover, they were incredibly rude and accused me of being condescending when I accused them of bad service on the phone.
NEVER AGAIN.
They are my building’s preferred service provider and I’ll be emialing the leasing manager to let them know to take this company off the list.

This is truly a terrible, terrible business. If a 5 year old ran a business, this would be it.
While you can refer to the images of the nasty texts I received from them for more detail, this place deserves to close its doors. The gentleman claimed my super would not let him into my building, threatened to charge my credit card, and was awfully rude. It does not indicate anywhere on the website what you designate as dry cleaning or wash and fold. I spoke to someone on the phone who said it was fine they are not labeled and that they assume dress shirts are dry cleaned. Cool. The guy who comes to pick them up refuses to take them unlabeled, actually told me I was lying when I said I spoke to someone else, and then said he’s not come back unless all of my clothing is outside of my building (on the street). I’m gonna stop rambling, but please don’t use this place.