Vogel Boots

I have purchased 7 pair of shoes from Vogel over the years and am very satisfied. The quality of materials and workmanship is unsurpassed. You will obtain a fit from a custom lasted shoe that cannot be matched in a mass produced product. If you have a difficult time buying shoes that fit correctly you will not be sorry you chose a custom fit shoe. There are not many custom shoemakers left anymore and it is not inexpensive but it is worth it.

A number of years ago I ordered custom-​made loafers. I was taken aback at the $ 800 price — four times more than a similar pair of Florsheim — but, against my better judgment, went through with the deal. The shoes were made of mediocre leather (Florsheim’s were softer, while Vogel’s were like cardboard), and despite allegedly being «custom-​made,» they never fit well, to the point of even testing them out in the store was painful. Vogel said it would fix the shoes, but never did. After returning there three or four time, all to my disappointment, when I asked for either a refund or a pair of soft shoes that actually fit, the store manager’s attitude essentially was «sue us.» I never did, and regret not doing so. (I didn’t even bother to take the shoes.)
The bottom line is that Vogel’s is an overpriced rip-​off. «Buyer Beware» if you shop there — which is something that I will never do. At best, the service was incompetent, and at worst it was unethical.
Just as Vogel’s dared me to sue the store to get my money back, if Vogel’s thinks that I have written anything false or defamatory, it is at liberty to sue me.
Edward Hochman
New York City

I have these boots from five years ago and finally the leather soles were worn to the point where there were holes on the balls of the foot. I am extremely careful about where I pick my places to get my shoes fix. Normally, if it’s something small like a polish or getting a heel fixed, I bring it to those «cheaper» shops to get it done. Getting my soles replaced is a big deal to me though.
I’ve passed by this ship many times before but I never got anything from here. This time I figured I should give this place a shot with my boots. They are a custom boot maker so this should be an easy fix for them.
I dropped off my boots on a Monday, and I got a phone call on a Thursday telling me they are ready to be picked up. The results are phenomenal! My soles are beautiful! They whole bottom of my shoe looks as if they were just bought, everything! I know there was a chip in the upper back heel (someone accidentally pushed me from the front and my shoe banged against the table really hard and the upper back heel of my shoe got stuck and chipped off a part of my heel :() and that was fixed.
This place is really worth it!

This place specializes in custom shoes and boots, but also does shoe repairs. I took my boots there to get a custom sole put on, and they seemed extremely competent in getting the job done. They showed me samples of what I wanted and confirmed to me several times that they were able to accommodate my request.
Unfortunately, they did a shoddy job and didn’t do what they said they were going to do. The service was so haphazard that the clerk also noticed my shoes were a little dirty and quickly rushed them in a back room for a touch-​up. For what I paid ($ 125), I got a $ 40 job available anywhere else.
I’m typically an agreeable person, so I swallowed the $ 125 and vowed to never go here again.