Villa Castillo Restaurant

I placed a order for breakfast for a ham and cheese toasted. The ham was old hard and nasty. I called back and let them know. They wouldn’t make a make another sandwich and they said the ham was 3 months old. NEVER ORDER FROM THEM. THEY ARE MEAN AND RUDE. THEY DONT KNOW WHAT CUSTOMER SERVICE IS…

I have ordered from this restaurant approximately three (3) times, and each time the quality of both the food and the customer service further diminished. I placed the order via Grub-​Hub and selected a thousand islands dressing with my salad that was indicated in my order summary; however, never received the dressing with none of my orders. I ordered a whole chicken that arrived with no white meat although I called this time to confirm prior to my delivery that the dressing for my salad and some white meat would be included with my order, to no avail, they failed to include those items anyway.
I called them and they placed the manager (the same one I confirmed with) on the phone who was rude and resistant (as if he was expecting the call). He stated «If you want dressing you have to pay an additional $ 2.00,» and I expressed to him that it was included in my order, and reminded him that i confirmed with him specifically. I also requested that he bring the dressing for my salad, and provide me with some white meat as I requested and confirmed, and he declined. I requested a refund, and he stated «Bring me my food back and I will give you your money,» and since it was a delivery I requested that he come and retrieve the food and refund me, and he also declined and hung up the phone.
Ultimately, I had to contact Grub-​Hub and inform them of what transpired, and they attempted to contact him and get the situation resolved. The manager reiterated the same response he gave me, to him. The Grub-​Hub staff informed him that dressing is included in the order and he denied it, and failed to cooperate. Thus, Grub-​Hub refunded me, and apologized for what I encountered.
***Needless to say, this was in fact, my last time****

They give you large portions of good enough to feed 2 or 3 people. This is my first time going there and the employees were very nice and the food is good.

Lunch special (large portions) with a can of soda cost $ 7.75. The food was very good, so good that I went back a couple days later for the lunch special again.
This time a different lady served me and tried to charge $ 9.75 for the same exact thing. I asked her why there was a difference in the price and she said it was because I used my debit card. I informed her that I used my card last time and wasn’t charged a fee then she said will tax was $ 2. I informed her that I paid tax last time and it came up to $ 7.75. I ended up telling her «never mind, I’ll eat at the other Spanish restaurant up the block». Then she said «oh here mami, you can just pay 7 now and the rest later». WTF! The rest of what. Needless to say I just walked out.
I’m giving them 3 stars because good food is good food despite incompetent staff.
Overall: I’m on the fence with this one. I’ll be back when they have their pricing scale situated.

Wonderful, fresh, homecooked Latin American food, large portions, nice people. A real find… Try the Chivo, it was beyond delicious.

Good prices, great people. (Ask for Isabel, she’s the best) She will take good care of your order. The food is not salty, the flavor are just right.