United Express

I’m still amazed how efficient and quick this car service is. Panicked tourists outside their Air BnB in Bedstuy, their airport shuttle apparently left them. I called for them (I personally rarely use taxis but another neighbor knew of this one. The dispatcher told me to tell them to come outside. They already were. I hung up the phone and told them it would be a few mins. They said «okay thank you» in those few seconds the car pulled up. I looked at it like «this can’t be their car. I asked him if he was who I called. He said yes that the use tablets and have GPS so the dispatcher puts the address in and it locates the closest car. Very impressed (side note 35 $ to JFK) not bad at all!

Maybe the dispatcher is a little short on the phone, but the cars are reliable and totally fine. I’ve been a customer for 4+ years. They’ve never let me down.
Writing this review because I’m surprised to see such negative reviews. It’s a car service in Brooklyn, not a limo.

These people are rude and the business needs to be shut down. I called gave my address and they hung up the phone without a word. Don’t even bother. I called back and the phone line was busy. Real dumb and unprofessional. 1 star is too much.

I was skeptical about calling them because of the terrible reviews, but I see them all the time around my neighborhood and thought how bad can they be? I’ve had a couple nightmare experiences with Arecibo and needed a new car service.
Used them twice now. Once called during rush hour for a ride for a friend to Laguardia. She didn’t have cash and asked if they could send a car and if she could pay in advance over the phone. They sent her a boro taxi with a meter, they came FAST. Like in two minutes. And she said she got to the airport in record time.
Just called them again today to take my cat to the vet. Brief hold time, the dispatcher was better than most, not hanging up immediately but telling me 4 minutes and allowed me to ask how much the ride would cost. They came in fewer than four minutes and the ride was fine. Will definitely call them next time.

Not satisfied with the service I have ever received. I find them consistently late and rude. I’ve used them three separate times not by my choice. I would strongly encourage to take your business elsewhere.

1. On hold message for 3 minutes before anyone came.
2. Lady takes all your info and puts you on hold.
3. Two minutes later a man comes on and asks for the same information again.
4. Puts you on hold again.
5. Total time elapsed 8 minutes and still no conformation of car coming. Meanwhile you are late (reason you are calling car service at 9 am).
6. Empty car goes by, slows down, flags me, picks me up.
7. United dispatcher comes back on line and says «where are you?» (Again??)
I say «Look you took too long to confirm, I got a car.»
No reaction.
7. My driver says, «You on phone with United? They could have called me, I was near. They always do this. They’re not even busy.»
Well…

I’ve used them a few times without incident, but just this morning ran into an incredibly rude dispatcher who, when I spelled the name of my street, interrupted me to say «Yeah, I know how to spell.» and chastise me for calling to schedule a local trip. «You can call to schedule that car when you need it, we don’t schedule local calls.» Well, ok. I know taxi dispatchers are not known for being kind or patient, but she was extra rude. Over it. Plenty of car services to call.

So, I recently moved to the heart of Bed-​Stuy (far from all trains) and have been trying to find a reliable car service for those times when I just dont feel like making the schlep via bus or bike. I had seen United Express cars running around the hood so I gave them a few tries, and despite being unreliable (late pick up times or no-​show on a couple of occasions), I was still willing to give them a chance until I had a particularly uncomfortable experience with a driver. My girlfriend and I got into a car one early-​afternoon and the driver seemed pleasant enough, but I soon caught him staring intently at me in his rearview mirror, which I thought was weird, but was willing to overlook, until he blurted out in a thick foreign accent, «please stop — i have feelings too» after we gave eachother a peck on the lips in the backseat. It occurred to me that he might not have realized that we were gay (my girlfriend is pretty masculine-​presenting) until we started talking, and that he was basically saying that we were making him uncomfortable by being affectionate (and gay) in front of him. Now, I could somewhat understand this request if we were making out or being otherwise inappropriate in a way that would make anyone uncomfortable (straight or gay), but given the situation, I really felt like this was bigotry. I started to get defensive and ask him why he said what he said, but my girlfriend asked me to drop it and we were at our destination pretty shortly thereafter, so I let it go. But I wont be using United Express again and just thought I should share this experience with others, so that you don’t have to encounter a similar situation.