Tuck-it-Away

In January 2014, I rented a storage unit with Tuck It Away Storage (now called Extra Space Storage) on Albermale Rd., in Brooklyn and had it for a year and a half. I was set up with my paperwork by an associate and I was under the impression that I had insurance on my unit since he and I talked about it during the paperwork process. I had just arrived to Brooklyn, to put my life basically, into this unit, so of course I wanted insurance. So after seeing and speaking with the associate over the phone many times when paying my monthly bill, never once did he mention that the page concerning my insurance had not been signed. So from day one, I was under the impression that I was paying for my unit to be insured and like I said, I had just gotten off the road from a 13 – 14 hour trip, so I was exhausted mentally and physically.
I found Tuck It Away prior to coming to NYC and spoke with them a few times about what was available and they called me when the size that I needed became available. So I hadn’t seen the unit prior to showing up. There was a large ceiling hole over the unit and when I asked about that hole, they said that it was there from an old ceiling leak that had been fixed. I really didn’t have any other choices at that time so I took their word for it since everything seemed to be on the up and up during the whole process leading up to my arrival.
I came to check on my unit many times and everything looked ok when I came to see my belongings.
So the day that I moved out of my storage which was approx June 15^th, 2015, the unit felt really damp and musty and this combination made me cough the further in that I got into the unit, as we unloaded it during the move.
So at the very back of the unit, where my very large and expensive area rug was folded up, is where my coughing got worse and then I discovered that my rug had large amounts of yellow and white mold covering it.
The rug was sitting in an area not too far from the ceiling hole and the wall that had gotten wet due to water running down the wall from a ceiling leak, that ran into my unit.
So I talked to the new manager Stephen and showed him what happened and explained the scenario with with the old rep to him and he tried his best to direct me to the right person but let me know that his company, Extra Space, would most likely not assume the responsibility even though they acquired the company and responsibility just days prior to this.
After sending an email about what happened per Stephan’s advise and requesting to talk with Justin, the regional, they never provided me with any type of solution and basically played the blame game with Tuck It Away.
The last time that I talked to Justin while waiting for a response about resolve, was in July and Iv’e yet to hear back from him with anything.
My rug is very valuable and though I can’t get the time wasted on the day of my move back, from having to handle this mishap, I would just like a refund on what I had to spend to clean the rug before bringing it into my new apartment, because there is no way that I could’ve brought that rug in here like that.