Top Digital Appliances

Top Digital is the most unprofessional, disrespectful, and unethical servicer I have ever dealt with.
I had the misfortune of buying an extended service plan from Electrolux which contracted the service on my microwave to Top Digital.
Electrolux set an appointment with me to have my over-​the-​range microwave serviced by Top Digital on June 18 between 12−5pm. Top Digital however was entirely unreachable at their office number to confirm (and their voicemail seemed terminally full). I nonetheless took the afternoon off from work and finally and finally heard from the tech that morning but neither he nor Top Digital were reachable as the day went on and we passed the 5:00pm service window. I ultimately called Electrolux who relayed that the tech was still en route, finally showing-​up well after 6:00pm with nary an apology.
This is when I wished I had read other reviews first and insisted upon another servicer since the tech stated like so many other times that a part would have to be ordered. For most servicers of premium appliances, qualified techs usually carry parts in their van. After all, they knew my model and symptoms in advance. At the very least, they are able to source parts from qualified distributors on relatively short notice.
Top Digital’s tech however did not have access to these parts and instead asked me, the customer, to follow-​up with his office the following day. AND of course, I did and as you might expect, got nowhere as nobody answered the phone or returned my messages.
On July 6, I finally reached a live person at Top Digital after TWO AND A HALF WEEKS OF RADIO SILENCE. The woman at Top Digital informed me that all parts are «backordered». She intimated that Electrolux was holding-​up this order but after I insisted on getting on the phone with Electrolux to push this along, she conceded that they were being ordered from one of her suppliers.
This does not bode well for me since in my mind, an Electrolux appliance should be serviced with genuine Electrolux parts that should be readily available for an Electrolux appliance, and between all the factors in my experience with Top Digital to date, it felt as if Top Digital thrived on cutting corners and was trying to procure substitute inferior goods. I nevertheless agreed to allow her to call me back with a firm date as to when the parts will be arriving.
AND of course Top Digital once again failed to follow-​up with me and I was once again unable to reach anyone there, including the technician who first evaluated my microwave, at his cell number.
After having exhausted all of my patience and good will, I reached back out to Electrolux who then attempted to facilitate one final call with Top Digital.
During my call with Electrolux, Top Digital hurriedly called me on my other phone and attempted to state that I agreed to call back to set a date. I pointed out that this was a COMPLETE fabrication; that there was no way I would have known when the part arrived; further noting that I had in fact called innumerable times and left many unreturned messages.
Top Digital then confirmed to Electrolux that the part would be arriving overnight and proposed an appointment for July 16 between 2−5pm (sound familiar?) — ONE MONTH AFTER THE INITIAL VISIT. I begrudgingly accepted as I would have had to start all over with another vendor at this point.
Now you might think that Electrolux is equally to blame here since they have more or less washed their hands of their servicer’s wholly inadequate service, but this is where they redeemed themselves — the Electrolux representative actually told me, in private, that Electrolux would separately FedEx me the part I needed so that Top Digital could not play games and say that the part did not arrive. If that doesn’t say something about Top Digital?!
So I scheduled to take time off once again on July 16 when that morning, Top Digital called to reschedule since the part did not arrive. I told her however that I must keep the appointment — because to her surprise, I already received a genuine replacement part from Electrolux (HA!) She agreed to keep the appointment, miraculously reconfirming again when I called back as the 5:00pm service window passed without a word from either her or their tech.
That was the last time I would ever be able to reach them on the 16^th since NOBODY ended-​up showing-​up. Not even Electrolux could reach Top Digital that evening.
It is utter disrespect to just NOT SHOW UP to an appointment. Almost 2 full days off of work and innumerable hours wasted on top of needless aggravation over the course of a month.
The cherry on top? Top Digital’s tech called me out of the blue today to tell me that he is here to fix my microwave. I informed him that I had already arranged service with another vendor since he was supposed to be here last Thursday, to which he rudely replied, «If you want to deal with another company, be my guest.»
What losers.

If you love being stuck in you house all day with no information as to when the tech is coming, then this is the company for you! They will give you a three hour range and then do this AMAZING thing where they just don’t show up. No phone call or nothing. It’s like a fun guessing game. Then, when you call them they will be rude and tell you that the tech «can’t fly». Well apparently he can’t pick up the phone and tell me he won’t be at my house on time either. All of the people in the office pretend to have no idea what is going on and when you speak to them they make it appear as if all the work they had to do that day just showed up and they have no idea how to estimate when they will arrive. After the initial 3 hour window has come and gone, they will give you with more windows and say it will be «like an hour.» When asked what «like an hour» means, they will say «you know what, it’s so busy today!» I find it amazing that they’re so busy given the horrendous service provided.
I would rather live in a home with no appliances than have to deal with this company. I wish I could give it zero stars.

Sorry to read about all the bad reviews of this company. I had a pretty good experience with the first guy and a great experience with the pair of guys who came with the parts the first guy said I needed.
First guy found that someone had bent a part in the hinge of my kinda’ large fridge (another company «fixed» the door years ago and it’s always been a bit off). He got the door adjusted well, but the seal still didn’t quite close. He said replace the bent piece — had to order it.
About a week later they called with the part and made an appt with me — both times it was within a 3 or 4-​hr range in the afternoon and they kept it within that range. They sent two guys to do the 2^nd part of the job, and it works perfectly now.

These people are the biggest scam artists and extremely unprofessional. I waited for a month for them to take care of my refrigerator. They kept telling me they are investigating and looking for parts. After one month wait they told me the job will cost $ 800. I shopped around and got a $ 400 quote! Stay away from them by all means!!!

I am writing to review the Service Dept. of Top Digital, which is HORRIBLE!
I scheduled a morning appointment and was called ON the appointment day to be told that they would arrive between 3pm-​6pm (aggravating after taking the day off.) To add to my anger, I was told rescheduling would be useless, because they NEVER serve Manhattan until the afternoon… SO WHY SCHEDULE IT? Final blow: they arrived at 8pm! I am giving 2 stars instead of 1, because they did have a bit of knowledge to report, but it remains to be seen if the appliance will continue to work.

Wow, what an unprofessional company and what an incredible waste of my time.
I called them to come look at my broken dishwasher on Thursday. They said they could come that same day, between noon and 4pm. Great, I thought, same day service is hard to come by. So I waited around at home for a repair person who never called and never showed up. My calls that day all went to voicemail, and were unreturned.
Angry, I called other companies to see if someone else could do the job, but they all had wait times that would take days. So I thought i’d give these guys another chance. What do you know, here I sit in my apartment, an hour past the window they were supposed to show up, and no one ever called or came to my house. Don’t waste your time with these guys. AVOID!

Do not under any circumstances use this company. I had to take a day off work for an appointment, they never showed or called. Their phone went straight to voicemail every time I called. They called the next day full of excuses and promised to come, they never showed again-​more BS excuses. I had to call a whole new place-​two wasted days off a lifetime of frustration,
These guys aren’t worth your time. Do yourself a favor and go elsewhere

my washing machine isn’t filling with water. Top digital appliances arrived late outside of waiting period and without doing anything other than what i had done (i.e. turned it on and tried a cycle for 2 mins) told me that the water must be turned off and I needed a plumber. Mohammed asked who the landlord was and I stated that i was she (and he just talked to me like I was an idiot since i am a woman) and I assured him that no water was turned off.
I then called a plumber who independently stated how their $ 75 diagnostic was based on nothing and that they should have looked at the parts to see if there was a blockage of the parts before calling in a plumber.
totally bad rip off service with a bad condescending and sexist attitude.
75 dollars and 5 minutes later I wish i had never called and i never write reviews on anything ever.

This appears to be the same Top Digital Appliances that is listed in Unilocal at 1613 Bay Ridge Pkwy in Brooklyn.
I called them to repair my LG washer, for which they are an authorized service center. My experience was mixed.
Their scheduler Rosa was pleasant and polite on the phone. The repairman called ahead to make sure I was there and arrived on time for the appointment (he’s only in Manhattan from 2 – 6 so no morning appointments). He ran the machine through some diagnostics, then said the motor was broken, declared it unfixable and said I should get a new one, which was fine because it was still under warranty.
Then I asked him to take a quick look at my LG dryer because I thought it was making a funny sound. He turned it on, listened for a moment and said it was fine. Then he took down the serial number. He didn’t say anything but I assume he wanted to charge LG because the dryer was under warranty too, though really all he did was listen to it for a minute.
When he left, I was not asked to sign anything. I asked for a work order and he said to call his office later. But when I called Rosa, she said that they report electronically to LG and could not print anything out. So I have no idea what they reported to LG for the washer and dryer, and I have no record of the visit.
The repair visit went fine but I don’t I think would use them again because of the problems in getting any kind of followup paperwork.

Tried to get something installed, they gave me a price. Came in to see what model would fit, and never got back to me. When I called to follow up they told me they’d call me back, and never did. Went elsewhere for my purchase and saw they were going to charge me almost double!!!
Don’t bother going here.