Tip-Top Aluminum

Gave Steve a down payment in November 2015 for a job that was to be completed within a few weeks. It is now 6 months later and after several phone calls and reports filed with the BBB and consulting a lawyer, neither Steve or Denise will take or return my phone calls or texts. be sure not to delete any calls or messages as they will help if you take the legal approach to get my funds back, and I am currently filing a complaint with the Attorney General’s office to hopefully prevent this from happening to others in the future.

Yes, it is true what they wrote in many reviews: they are shameless liars. They changed their construction date 4 times !!
They are never at reach and if secretary answers– ALWAYS lying !
One sound advise: just do not deal with them.
We will try to recover the $ 4000 we paid them and got less than $ 1000 work — so we had to hire another company and try legal means to ghet back our money.
I repeat: do not deal with them.

I have been trying for weeks now to get them to come to a building I manage to get measurements and an estimate. They don’t answer emails in a timely manner and are very difficult to get in touch with via phone. When I finally was able to set an appointment to get the area measured, they were a no show, no answer on the phone.
I felt like we had to practically beg them to do this work. Needless to say, after a no call, no show, we will not be moving forward with their services.

Thieves! I hired them to put on a awning and they came over put holes in my house did not install the awning and left with my money never came back. I don’t understand how businesses like this one can stay in business. Do not hire!!!

STAY AWAY!!! Worse contractors I’ve ever dealt with. Tip Top is not only incompetent they can’t even install a freaking gutter without leaking. They lie. It’s taken them four months to do a two day job (every week they’d reschedule and/​or not show up). Even after numerous phone calls to confirm, they’d schedule an appointment and then don’t even show up. The owner, Steve is shameless, unapologetic and a coward. After this aggravation and payment, we have leaky gutters. So not only is the business practices awful the work is awful as well. The owner Steve hides behind his secretary who lies for him and has to deal with the angry customers. If you’ve already made the mistake and happened to signed a contract with them, I would advise you to hold 20−30% until it rains and you are completely satisfied because he will take your money and not show up or return calls. I would have given them 0 stars if that was an option. If you are considering Tip Top Aluminum but are looking into the reviews, save yourself from the frustration and do not hire these people as your awning contractor, even if you pay more with another company, it will be well worth it.

We had Tip Top install an awning in June and the workmanship was shoddy at best. We had a leak at the next rain and after repeated calls they «fixed» it. At the next rain it leaked again and they have promised to come to fix it. But a month later we are still waiting and they refuse to give a date. Be warned.

They were awful. From being unprofessional and not returning calls and not sending the correct paper work, to give you lip service to get your money and then do nothing for 2 months. I would not use this company again.

Although they did a good job of constructing the awning according to my specifications, I have to say that I would not have used them if I knew how awful the service would be. Although my contract includes an agreement that they provide service, it took them more than 6 months to finally come out and fix leaks that that arose during the first rain after installation in March (i.e., those leaks resulted from their faulty installation). AND they repeatedly cancelled service calls they set up — canceling on the same day (and not just due to weather conditions) after I had arranged my schedule — repeatedly — to accommodate their service calls. Canceling once, or twice is reasonable. There were at least 6 service calls they set and then cancelled (after I began to keep notes in June) before finally coming. I spoke with the owner Steve in June to discuss the problem with him; despite his assurances that he would make sure that they service the awning promptly, it took almost 3 more months for them to finally come out. And when I left a phone message for Steve, he didn’t return my call.
Steve: the way to fix the negative review problem is to change your ways and to provide good service, not to write responses to the reviews.

I do not recommend Tip Top, I made the mistake of purchasing a «security» door from them. The owner, Steve, came to write a contract but I never saw him again after that. He promised delivery & installation within 3 weeks, it took almost 8 weeks and several phone calls on my part. They never called me to give me an update. I had also asked for an estimate on an awning and he didn’t even get back to me. He did me a big favor!
The door was not installed securely from the beginning as they failed to include the vault pins that are so highly touted in the manufacturer’s literature. I didn’t notice this until I had an attempted break-​in 6 weeks after installation. One morning I found that 1 of the supposed one-​way hinge screws was missing, another one had the head broken off and the lock had been tampered with. (Also, the hinges are exposed on the exterior of the door, also making it vulnerable.) It took 5 weeks and a million phone calls/​emails for them to make an appointment. I took time off from work to be there and they NEVER showed up or called, they just blew me off.
They did reschedule and finally installed the security vault pins and replaced the original missing one-​way screws, but the mail slot on the door has a flimsy spring that keeps popping out of place and the lock is still not right. This door was a very expensive mistake on my part. Like the other reviewer, I wish I could give this company no stars, one star is really too many.

Don’t ever use Tip-​Top Aluminum to install an awning. Their material and workmanship is extremely shoddy. Every time it rains, the water leaks through the awning onto our front porch.
If I could give this company no stars I would.
Be suspicious of their Google Places Reviews — notice how six of the positive reviews came in September and four of them were written on September 26^th. All the positive reviews were found to be 100% useful (7 out of 7, 9 out of 9) — that should set off alarm bells about the ethics of this company that it wants to game the system and can’t rely on real customers to vouch for them.
Be aware of this so if you see the same pattern on Unilocal you can proceed with caution.
An update to this review — I noticed Unilocal filtered out all 10 of Tip-​Top Aluminum’s review because it figured out this company’s tricks. When I went in to look at the reviews they were the same ones posted on Google Places, Citysearch, Kudzu, and Yellow Pages.