The UPS Store

The people working here are friendly enough and knowledgeable about their services, but the prices are so high that I’ll just make the trip to go somewhere else in the future. I understand the need for minimum pricing for computer use, but paying $ 3 for 75 seconds (in order to print something out) is ludicrous.

Its 5 – 6 PM time of day and you have to expect to be somewhat busy (weekday) YET there is ONE girl working whole counter and a LINE out the door. I waited a half hour to simply drop a letter package off due to I needed a receipt — HOW CAN ONE person being working the ENTIRE STORE ALONE? Worse part is she has a conversation with some people as we WAIT and WAIT and WAIT. I think it will be Fedex next time for me — this was a JOKE !

$.095 for a piece of tape to seal a box? How cheap and un-​customer service oriented can you be? I realize rolls of tape cost money, but to charge for one piece six inches long?
I’ve been to this store three times and each time I forgot about the charge for ONE piece of tape to seal the box I’m shipping ! The other three UPS stores within less than 3 miles never charge me.
More importantly… the girl behind the counter didn’t strike me as too friendly, think I’ll visit one of the other stores in the future.

It’s been a few months since I reviewed my neighborhood UPS store. I’m updating my review because since then, my experiences have been much, much better here. They’ve been open during the hours they say they are on their website, the employees have been friendly and helpful, and they don’t mind when I bring my dog in with me (any store that allows my dog gets an extra star). They even had a dog of their own behind the counter once! Very cute. Big improvement.

Super expensive if you’re going for regular printing services. No WiFi, so if you want to use the internet to get a document, you have to use the single slow (1990s) computer for $ 3/​15min. Then if you need to scan anything, one page is $ 5. (Subsequent pages are $ 0.11.) One person working there was pleasant, and if you’re just trying to ship a package, it’s probably fine.

I signed up for this service under the previous management and because it was a convenient location I kept renewing. Then the new owner comes in «T», what a joke. They are running this place like a circus, UPS corporate does not care what they do, and I have a feeling they are tampering with my mail, by not delivering it to my box. I hope not because I will bring them up on federal charges should this be the case. I would steer away far away from this place and try another UPS store. That’s what I will do when my box expires.

I went to the store to print, buy some stamps, and send out mail. The clerks behind the register are extremely helpful and personable (there is usually a male or female at the register) and I always have a good experience with them. However, the manager took what I considered a rude tone when she told me that, «I need to come grab my child.» This occured only after I put my child down to sign a receipt & I let her know that. I am not sure if this is how the manager speaks to all of her paying customers or if it is something she thought she could try with me, but as some one who is in her thirties and college educated I found her level of customer service to be below average. There is a certain way you talk to people, especially in a place of business and I am not sure if she grasps that. I think she could learn a lesson or two from her employees.

I can drop off regular USPS packages here for pickup?
That’s a great convenience and big time saver.
The person at the counter, took my package without making me wait, even though she was waiting on another customer.
Big time saver, as opposed to standing in line at the Post Office, which doesn’t even open in my neighborhood until 9am. Good service.

I’ve been coming here for a while to either drop-​off or have something delivered by UPS 1 – 2 Day Air when I happen to be in the area. I’m sure that if I didn’t have a mailbox elsewhere I’d transfer it here. Perhaps when I finally pick up and leave New Jersey? The one-​person staff is courteous, focused on the task at hand, and able to multi-​task. Everything customers hope or expect to see. Thanks.

I have been using their mailbox service for a few months now and can’t be happier. I was having issues with the post office saying they left a package notice when there wasn’t one left and I didn’t find out about the package until the 2^nd final notice. Now I have someone signing for my packages and I get an e-​mail and a text message as soon as the package is delivered and ready for me to be picked up. The UPS store is now allowing me to use Amazon again without having to worry about missed packages.

I was happy to see this place come into new management. It was hard for me to switch UPS stores, as I’d had used the store on Flatbush for years, and had enjoyed my interactions with the staff there. This 3^rd Avenue location is good, and it’s nice to see the new services and products being offered, however:
There was a cold, impatient vibe from the owner/​manager when I complained to the guy about the $ 3 fee (that I had been unaware of) for using the computer for a 15 minute minimum (although I was on it for literally 3 minutes to print out a single file — seriously??), she actually stopped helping her customer to tell me in a scolding voice, «the price is ON the Desktop, and we HAVE to charge you to use our computers» — as if I was keeping an eye out for fees to pay??? Uhm, no. Now I go to Staples for all my local print needs. I considered banning the place altogether (I take customer service *seriously*, especially from business owners), but it’s convenient, so I go.
Nonetheless. I will say that since then, it’s been alright, no complaints and all the other staff that work there are friendly, calm, and helpful. I just prefer to be treated with more patience, grace and finesse. Sure, I’m all about efficiency and paying fees where they’re due, but treating people well can make or break a place over time.

This UPS store is under new ownership and what an improvement! (The last crew were scammers.) Wonderful and professional new owners and staff are making all the difference with service and pricing.

«The men in brown are bringing me a package, bringing me a package, the men in brown are bringing me a package, and maybe its a happy happy day.» If it was 1972 that could soo be a number 1 song. Actually maybe I should go to Japan and release it… that could soo be a number one hit! Screw this review, im outta here!!!
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Stupid labels making me change the song… I cant believe it didnt sell a copy…
Anyways, I tend to have to send alot of stuff out for work, cause well, they tell me to, and I am a corporate slave «all hail big red, all hail the ceo» So, after a few small mailing places around the big BR, I was like, I might as well go main stream and check out the UPS store, boy was I right! This is way better then everywhere else (although the employee’s still seem all sorta unenthusiastic, but hey, I would be to). The only beef I have isnt with the store, but just with how much it costs to ship a package anyways… but since I dont pay it, guess it doesnt matter. If you gotta ship stuff, this is the place with a plan.