The UPS Store

If I could give this place no stars I would. Yes the service is friendly but never have I paid 13 bucks in my life as production assistant or writer for 10 copies of paper !!! What just because you use your own Zip drive you should be charged over s dollar a page after the initial 2 dollars a page ?? No fancy fucking paper, no glossy, just regular black and white paper printed out for resume and it’s over 8 bucks for 8 pages ??? What happened to twenty or thirty cents??? and I fucking did the work myself !!! Absolutely raped like no Staples or UPS store ever has. disgusting.

Amazon has practically reshaped my shopping needs when it comes to cost and selection. But what I dont like is when my purchase is defective. This is where my local UPS store comes into play.
I just print a shipping label and attach to my box and wham bam thank you maam! Walk in the store they scan my label and hand me a receipt and I am back out the door.
Service was quite friendly here not like the people in my local post office (cough cough) The counter guy was great… Not overly patronizing but friendly to say the least.

This UPS Store has turned around 360. The new management very efficient in resolving issues. My lost package claim was handled and resolved in less than 2 weeks and it took 4 months for the previous management. Thank you Calvin !

Very helpful, efficient and friendly staff!
An important package was marked as out for delivery with UPS on their website but never got delivered. Eddie got on the phone and starting making phone calls even though it was just a few minutes before closing on a Friday and tried to find out what had happened to my package.
Ultimately it got delivered the next business day which was Monday (no fault of the UPS store) but I appreciated the effort. Jason is really nice too!

Rude!!! Next time I’ll take my package with me & use the UPS store near my job. Rude phone and in person service! Not worth the convenience of being a few blocks away from home.

5 minutes to close on a Saturday, Jason waited for someone in our party to arrive to get a document notarized. I guarantee you this would never, ever have happened at a FedEx. All of us were so grateful and pleasantly surprised. Thank you, Jason. Thank you, UPS, for negotiating labor contracts that make your employees happier.

Long story short: Employees in general seem competent and friendly. Manager was shady and dishonest, withholding information in order to get me to use their marked up shipping services. The store can meet your general office and shipping needs in pinch but I’d choose a different location based on the service I received.
I recently visited this UPS store location to ship back a return item I had ordered online. The package was small (6“x6“x8″) and weighed less than 2lbs. Total value of the package was $ 20.
When I asked for the cheapest shipping price, the store manager, Jason, quoted me over 20 dollars. I thought this was really expensive and said I’d take it to the US Post Office to ship instead. At this point the manager says «We have USPS service here, I can just look up the price for you.» He then quotes me 18 dollars and says, where you shipping it? Oh Pennsylvania? Yea, there’s no way to get it cheaper because this must be a rural area and it’s the holiday season. Here let me give you a UPS employee discount and see what I can do. At this point he quotes me 13 dollars and says again… this is the lowest price you can get to ship this package, whether you take it to FedEx, DHL, etc.
I decided to ship the package for ~$ 13 based off this information… but it still seemed really expensive so I went online and looked up the USPS prices and it they were under $ 6, less than half of what he had quoted as «the lowest price you can get anywhere.»
I called back to complain about this and Jason proceeded to backpedal and say there’s no way for him to know all the shipping prices, that he never told me his price was the cheapest, and that at no point was he dishonest. After arguing for a few minutes he decides to offer me a refund.
1) He’s a manager at a UPS store… pretty sure he has a general idea about shipping options/​prices.
2) I’m 100% sure he quoted me the «cheapest price you can get anywhere»
3) Saying I can’t get a cheaper price because the location was rural and it’s the holiday season. Wrong and dishonest.
I return to the store and at no point did he own up to or apologize for his actions. Only said «thank you» as I left the store.
Obviously the hassle of having to return to the store and dishonestly of the manager outweighed the monetary issue (shipped at local post office for $ 5.75). Just a shame when people refuse to acknowledge their mistakes and make amends, especially during a customer service interaction.

Best customer service. Friendly, knowledgeable. I am happy when I come here because I know that the employees are smiling and helpful. Wonderful place.

Being that this is one of the best UPS stores in Brooklyn, this location should be a training area for all of the other crappy UPS store managers. Enough said.

The guys who work here always greet me with a smile. Friendly. Quick, and Social. Always send my packages to be picked up there, and shipped out.

Great staff, prompt service. I actually use this place for mostly non-​UPS reasons, like scanning documents, printing and Internet usage, but there’s never any delays or snags.

I approached the lady behind the counter who quickly snapped to attention asking what I needed. I told her that I was there for a few Amazon returns, and had two different invoices for three items (two different orders.) She quickly sprang into action and got the packaging material, taped the shipping label to them for me and folded and included the part that goes inside with the package with the corresponding packages.
The clerk was very friendly and maintained a smile the entire time along with a pleasant attitude.
She finished in a zip and asked if there was anything else I needed — which I did not. Deal done and I left satisfied.