The Laundry Stork

I sometimes work late and was having trouble finding a laundry place near my apartment that would deliver on time when they said they would and would have a quick turn around time (as I also travel frequently). Finally when I tried The Laundry Stork I was happily surprised.
Been using them for about a month now and its great to be able to drop off clothes whenever I want and pick them up whenever I want. They send you a text message when they have picked up your clothes and then a message when your clothes are ready to be picked up.
So far its literally been a 24 hour turn around time and all my laundry is ready in a locker with a unique code (that is included in the «laundry is ready» text) and I can pick it up right away.
I will say its a bit pricier than other laundry places but the convenience and turn around time si worth it.
Excited to have finally found a place that works around my schedule — a.k.a 24 hours!

This is a cool and unique service. Since I don’t have a doorman at my building, I love having the flexibility to drop and pick-​up my laundry /​dry cleaning without being subject to the typical 7AM-​7PM working hours of the typical dry cleaners. The 24-​hour lockers and text alerts make life simple!

I used this service weekly and my experience is consistently positive. Their customer service is also very responsive and was quick to address any issues the rare times I had any.

Really great service. Quick, easy, and a great option if I need dry cleaning or don’t have time to do laundry

Regarding dry cleaning: the service is about as quick as any other place.
The price is what threw me. On their website the company states suits cost between 9 and 19 dollars. I figured if it were at the high end (19 dollars) it would be because of spot cleaning or extra care.
I got my bill and each of my suits was over 17 dollars.
It’s not astronomically more expensive than the going rate but enough to raise an eyebrow. 4 suits cost about 80.00 to dry clean.
At my local cleaner it would cost a little less than 50.00.
I emailed them inquiring why they were so high and they got back to me quickly but gave me a bit of an attitude probably because my initial email was snarky.
I suggested their range of 9 – 19 dollars was misleading. They never acknowledged that part but eventually wrote — «it must be said we do not compete on price…»
Bottom line: I used a discount code which almost leveled it to what a reasonable cost would be and I would not use the service for dry cleaning again.
My guess is they outsource the job then mark it up. Skip the middle man and support a local staffed and owned establishment.

I used this for the first time last week, and am so glad I discovered it. I loved everything about the place and process — extremely clean, efficient, and organized. The locker system and ID/​tagging are really great. I dropped off my wash and fold on a Saturday, and it was already done by Sunday.
I live all the way out in Bushwick, but actually plan on regularly making treks out here to drop off my laundry because there seems to be nothing of this quality in my vicinity.

While setting up service was a bit confusing at first, after going to the store location on Union to drop off my laundry it was super easy and convenient to use. The 24 hour service is great, and I haven’t had any problems with my clothing at all.

After being disappointed with another pickup/​delivery service that routinely called to reschedule or missed delivery windows, I was delighted to find Laundry Stork’s locker system right next to where I garage my car. It is very easy to pick up and drop off at anytime, which is great because we work long hours and often return home after places are closed. I like that everything is by text and that I get a text when it is ready. The service is very prompt and there have been no issues with my clothes. They have a very nice, large bag for the clothes that also doubles as a cover for them when they are done which is great for carrying the clothes home in the rain. I think prices are reasonable and they give discounts for using the lockers instead of delivery.

This is a great, easy-​to-​use service that I use on a weekly basis for my dry cleaning. Couldn’t be easier to sign up and get started, and the quality of the cleaning is top notch. If you live in the area, this is the only logical choice for dry cleaning.

I do a lot of laundry for myself and our airbnb guests, so 2 – 4 bags a week, and Laundry Stork is very consistent about getting our stuff back to us quickly, which is great! It’s easy to drop off and pick up (we live across the street from the Union drop off so that makes it really easy) and all you have to do is text the locker number to put the order in.
We’ve had a few confusing issues in the past because we have multiple accounts and the customer services had always been super accommodating and helpful. They even emailed us when there was a bag that wasn’t picked up and they thought it was ours. What service! Highly recommend.

After a missed pick up when I had left my pick up with my doorman over a day in advance and after emailing them/​leaving a letter in the bag/​noting it on my order request, the storks failed to return my hangers as requested. I try not to send things on hangers I care about – but some were heavy coats that buckle with wire and reshape the coat. So I sent the coats with the hangers making special note – please return my hangers since the previous time (my first time so I didn’t yet have a stork bag) they didn’t return my provided laundry bag.
It may seem a small thing, but when you go through a trifold approach to ensure getting hangers back, it’s not so much a small thing as it is a ridiculous operational failure on the part of the company that’s clearly obsessed with pace and profit rather than quality and customer care.

really care about their customers and also use eco friendly products for laundry which is awesome! very nice staff

We live on the Upper West Side and use Laundry Stork’s twice-​a-​week pickup and delivery service. We started using them 6 months ago, when our daughter was born, because they pledge to use only detergents that are friendly to sensitive baby skin. At first we sent only the baby’s clothes, but now we send all of our own clothes, sheets, towels, etc., too.
Can’t say enough about the responsiveness and quality of service. The few times we’ve had a misunderstanding, or traffic has forced them to reschedule a pickup/​dropoff, they’ve been quick to let us know and to clear up the problem to our satisfaction. They’ve also picked up laundry even when I forgot to tell them I had some to be picked up — the driver just stopped by our building on his own initiative to check, picked up the bags from the doorman, and I got an email saying they’d go ahead and process the clothes unless I told them otherwise.
Amazing, amazing folks. Highly recommend.

I’m new to the neighborhood and had a big load of laundry from the move so I thought I’d give these guys a try. The clothes all came back clean and smelled good so no complaints there. My issue is when most laundromats charge $ 1/​lbs and you charge $ 1.30, I expect it to be hassle free. These two issues turned me off the Stork:
1) They claimed to have same day service. I dropped my clothes off Thursday night, which would seem to imply they’d be ready Friday evening. Nope. They weren’t ready until Sunday.
2) The t-​shirts were folded into tiny little cubes. One of the advantages of paying someone to do your laundry — especially a large load — is that you don’t have to fold the clothes yourself. No one could possibly want to put their clothes in the dresser folded like this — they were too thick and you couldn’t tell which shirt was which. So I ended up angrily refolding all my clothes with my only solace being I would get to write this review when I was done.

I’ve been using these guys for well over a year. I have super sensitive skin and they’re the only service that has never caused a bad reaction. The one time it did they were super nice about rewashing everything. They’re also super accommodating about scheduling issues and always pick up and deliver when they say they will. Great customer service. I would never use another laundry service in New York!

Dropping a star for the number of times laundry has come back with traces of scent from other people’s perfumed laundry products. The Laundry Stork customer service folks are always really good about picking the things up and washing them again at no extra charge, but it’s frustrating and time-​consuming.

Everything as promised — nice job. Thanks!

Really good dry cleaning, I plan to start laundry service here next week.
I sent a big bunch of clothes that had pretty bad chemical and BO smells from my previous «eco» cleaners where some items had been shrunk and all came back reeking of chemicals.
So I was little hesitant to try a new «eco» cleaner and especially not to have a live person to talk with or a location address as clothes that I dry clean are pretty expensive so I requested that someone call me.
The owner promptly called, and shared information on dry cleaning and what ‘true green dry-​cleaning’ He also said that they would try to get my clothes clean of all smell (both body and chemical) and that they had a pretty good success rate but couldn’t 100% promise anything. He suggested that if they were really bad they might require a 2^nd time thru and offered a bit of discount for that. I decided to see what they could do with one run thru.
They were about 80% successful. There are a few items that will need a second run thru, but I was impressed as it was a tall order. And they returned my clothes in a lovely reusable hanging laundry bag (no disgusting plastic bags!)
Verdict: ECO YES! And very top notch at a fair price

I bought a Unilocal deal, emailed them because i had trouble entering the coupon code. No prob. they said leave laundry with my doorman in the am. asked me what services I wanted… without me even finishing the transaction…
The laundry, was returned PROMPTLY a day later ! Crisp, CLEan and FOLDED! i don’t even fold my laundry! WHAT an amazing service! i don’t care for other people doing my laundry (usually)… but this … this made it ok!
nothing was ruined. even my lululemons came back as i requested!!!
After they returned the laundry to me, we then sorted the coupon code thing.
I have never been treated like that in NYC.
THEY ARE a CLASS ACT!

Great pick-​up/​delivery service. Easy online order. My stuff was nicely cleaned!