The Bagel Factory

Their bagels are disgusting. I asked for it toasted and I can’t even eat it because it’s so hard. There are too many other better bagel stores in the area to bother with this place.

This review is for delivery only. Delivery SUCKS. Ordered at 10:47am. Delivery time said approx 30−40m. My pregnant friend is in town and leaving for the airport soon. It’s been 1.5 hours and no bagels. I called the store 20m ago and said its on its way. Then someone called me and said 5 min. 15 min later I called back and they said 3 min. This is ridiculous. I was trying to save time and comfort of walking for my friend. I’ll never order delivery from there again. Delivery set aside… I go there at least once a week and will continue to do so. Bagels are great!

Bagel Factory is home to my favorite bagels in all of NYC! And that means a lot, considering I travel all five boroughs for work constantly and have tried almost every bagel NYC has to offer.
They are always freshly pumped out, but I guess their sheer volume forces them to constantly make them throughout the day. The staff is always pleasant and gets to know many customers by name (or at least face) and will greet you as you walk in. I used to live down the street from their other location (Prospect x 5^th Ave) and thusly was so a constant presence here. Now that I live in Harlem, I try to stop by whenever I am in the area which is not often enough, unfortunately. Try the pumpernickel-​everything bagel, and yes — they always have vegan tofu cream cheese!

Great selection. Variety of cream cheeses and bagels. Coffee that was brewed tasted excellent, Appreciate a café that can accommodate everyone.

These bagels are pretty average. They have a good selection of bagels and spreads but the flavor of the bagels are lacking and the consistency of the bagel is not quite right. The bagel sandwiches are pretty average as well. This place isn’t bad but there just isn’t anything special about it. There are better options that are very close by. I suggest readers go to those. The prices are very fair. Delivery is usually pretty prompt.

Currently waiting on an order placed an hour and twenty minutes ago. This is the second time this has happened (first time they admitted they lost the order). Called almost twenty minutes ago and they said it had left a little while ago but there were multiple deliveries. Original estimate was 20 – 30 minutes. This place is definitely not worth the hassle given the ton of options in the area with comparable food.

Great bagels. Nice and fresh. We thoroughly enjoyed our everything bagels w cream cheese here.

The bagels aren’t that great. They have a lot of variety, though — especially for cream cheese, so that’s good. I agree with another reviewer — coffee isn’t very good.

I was excited to try this place but was disappointed. The coffee was really bad. It tasted like sugar water with a shot and the cream cheese on the bagel was literally stuck in a huge chunk on one side of my bagel. I couldn’t even smear it because it was so rough. :(I don’t live in NYC but if I did, I probably wouldn’t return here and that sucks because this place is located right by the subway. You could do so much business for people who need coffee/​food before heading out to work.

Looking for an affordable place to get some yummy food? This is the place. Good portions and happy service with 6 tables at the front to sit at. Might want to bring your own coffee tho, but I’m pretty picky. This might become my go to for brunch with the fam before our weekend adventures :) 3 ate for just under $ 20.

Fresh bagels and tons of different cream cheese toppings to choose from. Get the lox, you won’t be disappointed!

Went with an Everything Bagel with Lox Spread. The counter man asked if I would like it toasted, which I politely declined. The bagel looked great, tons of toppings. However, upon eating it, the crust was extremely crunchy, akin to good Italian bread. Tasted good, but not quite what I want my Non toasted bagel to be like. Not sure if this batch was a bit over baked, it didn’t taste bad or burned. I definitely will try them again. The coffee was excellent tho!
Picked up an Italian bomb hero for lunch, excellent! Just like what I used to get at the neighborhood Italian deli.

I love their bagels and spread. I always order a Turkey egg and cheese w/​spinach on a whole wheat multigrain bagel and it always tastes good. I love it! Happy Customer Good Bagels!!!

They’re getting an extra star because they’re actually quite nice. But as far as getting my order right, they completely failed. Whole wheat everything bagel scooped out, scallion/​lox cream cheese, and tomato. Unfortunately, the only thing they got right was the cream cheese. I did ask when I was paying that they remembered to put tomato on it and he apologized b/​c he forgot and went back and fixed it. But I when I arrived home to eat it, I was still sorely disappointed. I didn’t think I need to double check if he had given me the right type of bagel and prepared it as requested. Yes, mistakes happen, but to screw nearly everything up?!

I came in here this morning for a whole wheat bagel, lox, and cream cheese. I haven’t had a bagel in quite some time. I must say, this was an exceptional bagel. It was airy, not too doughy.
My iced coffee was perfect. I really liked that they had soy milk as an option. At first, I was hesitant because I like to have coffee a block away. I didn’t want that «instant» tasting bagel store coffee. Definitely not the case.
The price was affordable, and I was able to sit down at one of their pretty, clean tables. I will be back!

Great service, cheap prices and solid food. Can’t beat it especially if you are In a hurry. The service is very quick and the friendliness of the staff can brighten your day