TD Bank

I went to this TD Bank today at around 5pm to use the Penny Arcade. I no longer have an account with TD, because of many bad experiences and inconveniences, but why not utilize the Penny Arcade for a small fee? As I was using the Arcade the bags filled to capacity and needed to be changed. I asked a man at the counter and he was very professional and personable and also completed the task quickly.
After I had finished at the Penny Arcade I waited in line to exchange the receipt for cash. I was greeted by a woman who was a little confrontational right from the beginning; her greeting to me was non-​existent and stand-​offish. She asked very abruptly if I had an account and when I told her I didn’t she said, «It’s an 8% fee.» This was said in a way that made me feel like I had inconvenienced her with this transaction.
I overlooked this exchange. I already knew that this was one of the contributing factors to me leaving this bank. In an attempt to make pleasant small talk I asked if the fee had gone up for non-​account holders. And she said no. She then asked me «what did you think it was?» My reply, «under 5%?». And then as I finished asking the question she said very quickly, almost as an accusation, «it was 6% years ago.» Naturally I asked her why she asked me if she knew the answer and she just gave me a look.
Point 1: She needs more training or more of a desire to choose a positive attitude whilst dealing with customer relations, no matter how small the transaction.
Point 2: How do she and the first man that helped me have the same job when she is so markedly worse at the job?
Again, a perfect example of why I left this institution. All it was missing was the 30 minute wait in line.

I wish it were possible to give no stars at all. I was with Commerce back in the day and it was a wonderful bank! When it first became TD it was decent, and then it rolled downhill. Fast!
This particular branch is terrible. The wait time typically exceeded 30 minutes. I was with this bank in total for about 4 years before I switched all my accounts and closed my safety deposit box. Oh yea — that deposit box! Any time I needed to get anything from there, it took close to an hour.
I’ve sat in that lobby for 10 – 15 minutes at a clip without a single person approaching me to help, even if the bank was empty. The tellers would simply say, wait there.
They screwed up my HSA account so badly that it took TWO YEARS to clear up completely.
They cancelled my mom’s debit card while she was traveling abroad for an extended time, and even though I was the primary account holder there was NOTHING that I could do to unlock the account, unless I went to sit at the branch. Even then I was told, it wasn’t guaranteed, since the name on the debit card that was blocked was different.
I’ve never seen such a consistent level of complete incompetence over such a long period of time! I’m not even talking about the ridiculous fees that they piled on, even though I was supposed to have no ATM withdrawal fees based on my account combination. Yep that took hours to clear up too. And by clear up I mean eventually someone told me there’s nothing they can do, and moving forward this is what I’ll be paying despite what was negotiated when I brought my business accounts to them.
I’m now with Capital One on Fulton Street. Night and day difference.

went there to try and open an account for my son. was told it would be «just a few minutes wait». after forty five minutes without one person coming over to check on us, i told the lady at the door who takes names that i would wait exactly five more minutes. i only stayed because my son got his first paycheck today and really wanted this to happen. if it was for me, i’d have left after ten minutes. as it is, to make someone wait who wants to leave their money with you is ridiculous and the opposite of customer service. we’re not even customers yet. we’d like to be, but if this is the beginning of our relationship, i don’t think i even want to start. but hey, maybe they just didn’t have enough people in that day, you might think. and that’s fine except after i told the woman we were leaving, we got someone to see us almost immediately.
so, now i’m pissed, right? it’s been forever and nobody’s come over to check on us once or offer us a lollipop, maybe some water. i walked in happy, excited to help my son open his very first checking account. now i’m pissed and i just want to get it over with. but do you think it could’ve been that easy? well, i wouldn’t be here writing my first Unilocal review if it had gone smoothly. after forty-​five minutes of being left abandoned, we’re informed that my son is too young to have a checking account with them. he could only have a savings account, which is not at all what he wants. he’s earning his own money, he wants a debit card with is name on it. they don’t allow that even if i’m on the account jointly, is what i’m told by this woman.
here’s my biggest problem: not only did i call ahead and was told a completely different thing which is frustrating enough, but i sat there for FORTY-​FIVE MINUTES. any one person could’ve come over and asked me what i needed and explained that i couldn’t get it there and i could’ve been ON MY WAY!
yo, td, train your people better. i do all my banking with an online-​only bank. i don’t ever deal with this incompetency. why would you offer a physical branch if it’s so highly inefficient? i will never deal with td again, simply because the staff at this branch was not trained for customer service. why in the world would i let you handle my money? this isn’t a circus. my money, my son’s money, is not a joke to be taken lightly.
get sorted, td. you lost a potential customer.

The customer service here is horrendous. Basically there is none. When I first moved into the area I opened a safety deposit box here after waiting for an hour to be helped. I should’ve known it was a sign of things to come. I’m the last 3 yes of living in the area I’ve accessed my box twice after failing at least 5 times. The wait for customer service is at least an hour or more. Who has that much time to wait? It doesn’t matter what time of day you come either. I’ve been to a lot of TDs and many of them are bad like this one. There are so many other banks out there… pick one of them instead of TD on Montague/​Court.

They’re only good for their ATM withdrawals and ATM check deposits. Anything else besides, do not bother. Just prepare to wait and wait and wait some more. Highly inefficient, inconsistent customer service across the board, and they cannot expedite the lunch time rush.
Good:
–Located conveniently in downtown Brooklyn
–Free lollipops while you wait forever and a day to see a teller
Bad:
–Constance, the branch manager will do the bare minimum, she is not pleasant to deal with
–If you have to withdraw an amount in excess of $ 5K, call ahead to ensure they have the funds on hand. I have seen customers ahead of me be turned away because their «delivery has not come, there is not enough cash available.»
–Tellers can go but so fast, but 4 tellers during a lunchtime rush with a line of 10+ customers makes no sense,

Negative 4 stars! Be ready to waste hours of your life doing the simplest banking tasks. Today I have been waiting more than 1 hour to speak to a bank representative to fix an error they made on the last visit. Take your business elsewhere if you value your time.

This branch has the shittiest customer service I’ve experienced at any bank, with or without an account.

Stopped by this bank bc I was in the area and had change to bring in. I wanted to add money to my nephew’s account but both Penny Arcade machines were broken. Penny arcade is the machine that counts your change and prints a receipt you bring to the teller. In addition the line is always extremely long does this branch. It’s location is in downtown bk, there should be more tellers assisting their customers. I have been a customer since it was Commerce bank and I honestly think that the customer service has been terrible recently. Only after I asked the teller about the Penny Arcade did I find out that only one machine was in operable and someone was too lazy to turn on and verify the second machine. Smh so disappointed with the direction TD Bank is going.

I went to this branch to get a document notarized. I have banked at TD for years, starting as a Commerce Bank customer. When it was my turn, the rep asked me what the subject matter was, cursorily glanced at my documents and told me she would not notarize because she wasn’t familiar with deed matters. I didn’t know a notary could refuse to notarize so I asked another associate at the bank. She backed up the first woman. I left and went to a Chase branch down the street, where my document was notarized without hesitation. To make a long story short (ish), I contacted the New York Department of State where I was told that a notary CANNOT refuse to notarize and that refusal is a misdemeanor offense. I’ve filed a complaint.

I always get great service here, even though the waits can be a little long sometimes.

Though this branch is crowded, TD Bank in general is convenient with their banking hours and coin counting machines. This branch’s location is especially convenient as it is in Downtown Brooklyn.

This branch is exceptionally inefficient. I have never been able to get to a teller in under 10 minutes. I would understand if this was due to limited staffing, but the tellers are unnecessarily slow and chatty to the point of frustration. This could be less painful for all of us.

Terrible branch! They are so rude and unhelpful.

Besides the long lines, TD bank is a good place. I was put on to this bank by fellow hardhats who found that this was a convenient place to do their banking after working 10 hours a day, seven days a week and time is limited. The bank tellers here are very warm and friendly and there’s a wonderful teller named Chris who knows me by name and always asks about my day. There are a few minor kinks that need to be ironed out (like the fact that the automatic machines at the entrance are often on the fritz) but nothing that would cause me to bank elsewhere.

2.5 stars…
Worst TD Bank ever. This is the closest TD Bank location to me so I’m often forced to come here, I have never been here were the line of people waiting for help was under the double digits. This review does not reflect my opinion of TD Bank in general as I love the bank, it’s just this location that I try to avoid at all costs.

This review is for Richard Low, the TD Ameritrade financial adviser at the branch. He is really very knowledgeable about investments, friendly and has helped me a great deal to roll over an old 401k and also contribute to a new IRA. He is very accessible by email or phone and I can’t recommend him more highly. Also, they do not make commission on mutual funds so there is no incentive for them to steer you in the wrong direction.

They had an extremely long line during the time of my visit… however it was worth the wait. the representative was extremely friendly and helpful and also cute at the same time. the service is done fast and accurately!
makes me always stick with TD bank

I went here not long ago. Didn’t have to deal with going inside, just went to the ATM. Right near the courthouse & a train station and I was able to get in and out.

Readers may/​may not have noticed, but I don’t typically review banking businesses.
I was urged, for security purposes, to open an account at a bank separate from Chase, just to be safe.
I walked in right at 4 pm on Sunday, and I did not get an angry vibe from the staff at all, instead they were very helpful and explained the details of my account. They definitely have a different fee structure than JPM Chase
(ex: $ 4 per cashier cheque), but overall the account gives me what I want/​need and now I can bank in person on Sundays.

I was here yesterday. I had replaced my old beat up wallet Monday night with a brand new one. That being said I needed to withdraw some cash Tuesday, only to find out my ATM card was not there. After an exhaustive search, I realized I must have either misplaced (i.e lost) it Monday. F-​ck! what to do.
I needed the money and the card so I looked for the shortest time to get o the nearest TD Bank from my house. I saw this one and realized I had passed it on the weekend while exploring the area.
I went there and they have hired a person just to manage the customer service queue. So he directed me where to go and OMG actually wait.
It took 20 minutes for me to see a customer service representative. I told her the problem and she said she could take care of it. I also advised her to check about transactions made or pending that occurred within the past 24 hours She did and thankfully found no unauthorized transactions. I got my new card and exited, 30 minutes after I started my experience.