T-Mobile

Don’t bother going in, THE ENTIRE STAFF IS CONFUSED WITH AN ATTITUDE, which makes it worse. Just call customer service in the convenience of your own house.

I wanted to give no start. The representative here is so shady. We went to get a new phone and specifically told her that we didn’t want jump. At the end, she added it the service without any disclosure. I had to call 611 to get it removed. Also, she recommended phone case and screen protector, saying that those could be bundled with the phone as package for additional 30 bucks. When she asked to sign the contract, we realized that she purposely omitted per month. It was 30 bucks per month.
I understand u want to meet your quota, however, those type of sale is totally unacceptable, scary and wrong.
I will never ever visit the store again.

We happened to be passing by a t-​mobile and I had a few questions so we decided to walk in. The girl, Kenverly, was able to answer all our questions and did so in a confident, professional manner without being at all pushy. I ended up trading in my old iphone for the new mobile (they gave a great deal btw) and set me up with an interest free payment plan. When I got a little confused about the terms, she explained them very patiently and went through everything in a very efficient and knowledgeable manner. And even helped transfer all my stuff over from my own phone. Was very happy with my experience there!

Nothing but the worst T-​Mobile store ever. They thought I stoled my iPhone, because I didn’t have a pin. The guy even told me to leave because they were the only ones who knew how to active an iPhone. They suck.

Went in today and replaced my old phone (which was fairly new but had software glitches.) I was able to use my «jump plan» sans any issue. Anil was awesome and though Joseph was not initially my rep, offered tips re: Web-​server based email setup… which I NEVER would have been able to figure out myself. Anil also helped me set preferences – and just plain hooked me up – gave me fantastic insight into proper phone features per my usage needs, and the service to go along with it. I noticed a couple of customers with «Park Slope Attitude». Maybe why the service here gets a bum rap? That’s my 2 cents.

Contrary to other reviews, I had a great experience in this store today!
I came in because a third party vendor store (3^rd Ave and 45^th) had told me $ 300 worth of accessories came with my phone package, only to be out of state when I received my bill and find that they charged me for all of it. Stuff I would never have bought and had No intention of using.
Joseph, the assistant manager, and Adrian, the manager, were both incredibly helpful throughout the process, even calling the other store’s manager to ensure they would refund my money. Adrian gave me his business card and told me to call him if I had any issues.
It was the kind of customer service you’d hope to have. Thank you Joseph and Adrian, I’ll definitely be back!

What’s with the pink? I have no idea, but I’m not really a fan of it. Anyway, the store is enormous and it smells like Starbucks is seeping through the walls (probably because it is — Starbucks is right next door). The staff at this place is iffy. When I came in here on a Sunday afternoon, the staff member that my friend was talking to seemed bored and uninterested. The other woman at the counter was in a slightly better mood but still didn’t look too happy to be there.

Please do yourself a favor and avoid this place. They are dishonest and will tell you whatever you want to hear to make a sale. They refused to honor a refund that I had been promised and sent me on a typical run around and tried to avoid the issue. The experience here could not have been worse. Bring your business somewhere else.

I am MORTIIFIED after dealing with these people. They made several promises, and stuck to making those promises after I asked them repeatedly to confirm those promises. And then, minutes or hours later, backtracked. Lots of excuses, but no real service from this location, on a matter as simple as replacing an insured phone that died after a mere 8 months of use. All I needed was a true delivery date — not a promised or «scripted» one, that they later admitted was just a lie they were required to tell — so that I could give them the correct delivery address for UPS. Now I’m without my contacts for as much as a week, even though I have backup service. Even their promised backup to my Gmail account failed. T-​Mobile is terrible. Tell your friends. And tell them never to believe ANYTHING they’re told by the Flatbush Avenue store in particular. I tried over two days to get the real story, not just a «I’ll be honest with you» lie, and had no success. I got repeated lies, not just a single one, admitted to be a misunderstanding and then corrected. All I got was a guy screaming at me on the phone, refusing to shut up when I tried to explain what I needed. Shameful. I think this location should be shut down.