T-Mobile

Had a real good experience here yesterday. My bad that I forgot the guy’s name who assisted us but he was great.
We stopped by to get new sim cards for our unlocked phones. Thing is, I am a Blackberry addict and Metropcs does no longer support BB phones so we had to go for T-​Mobile. 10 GB 4G LTE family plan is $ 100+tax and it is 10GB each. They charge $ 20 fee for sim starter kit for each kine and a $ 80 deposit to be paid back in a year, so basically we paid $ 123 to get 2 lines.
When we left the store I realized that I can not make phone calls, called the customer service and they said the sim card was not active, had to go back to store and same guy apologized for not double checking and gave me a new sim card.
Depending on the person who have been helped, experience may differ but I will try to go there again to share his name with you :)

Came to this store on 9÷6÷15 asking about the iPhone promotion that was going on at the time our customer service Eric was very patient, friendly and took the time to explain in detail about the promotion so we when ahead and did the Jump On Demand iPhone deal. Came back on 9÷12÷15 to pre-​order the iPhone 6s it was again Eric who took care of us, I came in knowing exactly what to get but my friend the other hand was debating on the 16gb or 64gb, Eric told us that T-​Mobile was offering no upfront free upgrade to the 64gb without doubt we went for the 64gb because all this was so NEW to T-​Mobile after two weeks later my credit card was charge for the upfront fee and immediately we contact Eric and he wasn’t sure either on why it was charge. He took the time to try figuring out but with no success and we just forget about it cause I personally wanted the 64gb since the beginning and my friend the other hand was glad she got the 64gb too cause the phone took up like around 5gb for its app and the iOS. knowing that the cost of the phone was different and that there WAS a $ 99.99 fee we didn’t really care cause We already gotten a discount (12 dollar credit on the monthly payment) on a BRAND NEW LAUNCH iPhone. And on this months bill we see a CREDIT of the $ 99.99 on it and we immediately went into the store and told Eric and thank him for letting us know about the offer. went back to the this store for another 3 phone upgrade on and off this two month and deal with Alan, Barry and Franco they are all amazing. Thank you for the team of excellent professional customer service at the Ave U store which made each of the upgrade so easy and pleasant.

Once again Barry was super helpful I had a minor issue with my phone and he was more then happy to help and was able to fix the issue

9÷12÷15 I went to this store to pre order my iPhone 6s plus, the sale person name Eric helped me for it. He was very nice, he explained everything very clear. Also He offer me a very deal for my iPhone. The story’s before I plan to get the 16 GB iPhone 6s plus (upgrade on my jump on demand plan), and during he help me to order my phone, he told me t mobile was offering the jump on demand customer to free of charge to get the 64 GB iPhone. Meaning like whatever you get the 16 GB or 64 GB will be the same price NO CHARGE for the upfront. So I trust him, and change my plan from 16 GB to 64 GB. During the process, he ask me for my credit card to finish the order. And I ask him why t mobile need my credit card, because you said there was NO UPFROUT. But he told me because that day is the first day of the day can pre order the iPhone 6s plus. T mobile still didn’t update the system yet. So he promise me, if I see my credit card get charge, he will help me to take care of it. On 9÷21÷2015, I see my credit card got a charge of t mobile for $ 108.xx something. I wait until my iPhone shipped, and I call back him. I told him my card was get charge, please help me to fix it. And he told me he cannot do anything for me. Also he told me, before he told me the deal was the wrong information I have to pay for it. And I keep ask him how you help me to fix. He just told me to call 611. I’m very disappointed with the store, they are very unprofessional. They didn’t even try to help me to fix the problem. Also I called 611 to report my case, there are no one can help. Why t mobile «a BIG company». They don’t repond to their store and their staff.
Until today my problem was still not fix. Don’t know who can help

I like this store a lot. If you are in a rush, Don’t go, because they are always busy. But the service is very nice and the workers knows how to take care of business especially Franco. He is very professional and very kind to explain every little detail. Every time I go, Franco is very helpful. Thanks Franco!

Nice location and close to home. I recently purchased a phone and had to exchange it. The staff there are very professional and extremely knowledgeable on all the products. My exchange with quick and easy and I was very pleased with the service. And the music was cool too.

Honestly, I am not first time in this store. Tooooooo bad service, always. I don’t like t-​mobile anymore. Very-​very-​very bad service.

Honestly I really wouldn’t come into any of these t mobile chain stores unless I had a problem with my bill which really can’t be sorted out without them.
First of all– there are very few staff members here. As in I waited about 45 minutes in the store waiting to be helped by the three people working here. I understand– setting up phones and phone problems take a while. But seriously? Hire more people!
The staff is very friendly here though. A lot of them are VERY familiar with the ropes when it comes to phone issues and such. However, this one lady was not and she was pretty mean about it too. The problem we had was keeping numbers and switching it over to another persons plan– both of which were tmobile. She didn’t know what she was talking about at all and then told me to call customer service about my problem. Okay– so this makes sense because I obviously came into Tmobile to call Tmobile instead of taking advantage of the informed sales associates available to me. Too bad in my case– there were none! And then she just gave up on me and walked away!
Anyway, I don’t want to ruin the stores reputation but I really don’t want to come here unless I have to. Like I said– some of the sales people are super nice here and will try to help you. Others… Not so much.

The employees are always courteous, friendly and very thorough… having said that, if you’re in a rush, you might be disappointed. They sacrifice speed for thoroughness of service. They ALWAYS look over my account to make sure I have the best deal available. Jessica is the best… she takes real good care of my account. Ask for her when you go in, you’ll definitely leave a happy customer.