T-Mobile

They’re ok. Generally friendly, but some of the employees really have no idea what they’re talking about. You’re better off asking for a manager, their managers are generally better informed. So customer service is mediocre.
Store is clean and in a good location.

Was ready to buy an S2 Classic watch but Waited 20mins and still no help. I thought one of the salesman was with a customer but turns they were just chatting while I waited. When you try to support your neighborhood store, this is what you get. Sad they didn’t get my business and everyone else that I will tell about the bad service at that store.

I had to visit this unfortanately for me to replace an iPhone that into a fight with my car door and lost.
The young man that helped me was very polite and very helpful. He looked up my account and started the claims process for me online. I was lucky enough to have insurance on my phone. Once the form was filled out, I had to call in to confirm the new phone. He let me use the phone there which was cool. The whole process took less than 30 minutes. Because I was able to get to the store before 6 pm, I was able to get the phone the next day. The cost was $ 175. Pricey but better than buying a new phone.
I would definitely come back to this store if I had another issue down the line.

I have been to this store for my last 3 phones. Every time I go it is always a major production.
Pros:
The guys there are really, really nice.
Cons:
The are almost completely incompetent.

I switch to T-​mobile from Sprint and Ewelina helped me out with the whole process. It took about a whole 20 mins for me to get my phone port my number and have them set up the account.
I couldn’t be happier with my service!

After I read the other reviews I was afraid to go in here but the place was clean and the staff was helpful!

avoid this office like a plaque
I made a mistake of trading in my iphone for a new one
they claimed they never got it and now I’m supposed to ship it or give them «the shipping label»
it’s been hours and it still havent been resolved
a bunch of incompetent clowns work at this location

The first couple of times I went, they were sort of helpful but gave me wrong info on phone order times. I actually signed up to switch in the store, but the rest of my experiences with T-​Mobile were so bad I canceled to stay with AT&T. When I went in to cancel, I waited in line for over 20 mins (in the middle of a weekday) to be told they can’t help me. Also, the employees are constantly texting while they’re supposed to be helping customers. Like they’ll be doing something for you then stop to get out their phones to text.

Every time I’ve come to this location I’ve gotten friendly, prompt, and helpful service. Big thanks to Natalia and Jeffrey for making my day better and helping me get what I needed painlessly!

If I could give this store no stars I would have given them that. 1 star is to good for them. I applaud them for lying and giving me the run around.
For over 2 weeks between my husband and myself trying to get my phone upgraded we went into the store to try and get service to resolve the issue (I couldn’t get the JUMP program to work at home) after they realized the issue they told me to come back this past Friday to do the instore exchange and upgrade of my phone. I went back on the given day and they were unable to upgrade my phone due to the JUMP computer system being down (this has all been irritating but not their fault). The guy helping told me to stop back at the store later on, and maybe the issue would be resolved. I told him it was silly for me to keep coming down, and to either call me or text me when the issue was fixed. Here’s where I become annoyed… the manager gave the representative the ok to hold the phone (I had already filled out my paperwork) and said he would call when everything was resolved, but the phone was mine. Great right?!? Saturday I’m waiting nothing… I call he says the issue hasn’t been fixed that he would call me when it was. Sunday rolls around nothing… My husband calls me today to let me know T-​Mobile called him directly that it was fixed and that I should go down there to get my phone. I call the store to confirm everything was working, and get this annoying girl who confirms that the system is working, however there are no phones. I tell her they are holding 1 for me my name is attached to the box, she tells me there are no phones that are being held and no S5s are available, they are sold out. I told her I was supposed to get a call to come in as soon as the system was running and that a manager gave the ok for this. She gives me an unsympathetic apology. Really? Thanks for wasting my time. No worries though my husband has put in a complaint into your store, and I’ve got all your names for that complaint that will be filed :)