Stanley Steemer of Brooklyn, NY

Terrible service as well as customer service. Received five rugs back still absolutely filthy. The crew put them on the sidewalk outside to «clean» them and then only «cleaned» one side, leaving the side that they actually got dirtier by laying on the dirty sidewalk… Not to mention that they came back still absolutely matted with dirt and caked with dust. Customer service took forever to get back to me, was rude, and refused a refund. Instead they offered me a gift card, which is useless as I’ll never be using their service ever again. Waste of money and time. Stay away.

I booked a sofa clean scheduled between 12 and 4pm, fully understanding that luck would probably mean the crew would arrive at the end of that window. Instead, a total no-​show. No phone call to let me know they were running late (which happens, and usually can’t be avoided). Not a thing. I called the company to cancel the appointment after waiting 20 minutes beyond the 4pm deadline, and was offered no apology, no explanation, just a curt confirmation that the appointment had been cancelled. And that was it. Totally unsatisfactory, poor customer service both by the crew (who could easily have called to say they were behind schedule) and by the customer service centre who clearly couldn’t care less. I am happy to be taking my business elsewhere. Unfortunately for StanleySteemer, if they had done a decent job on the sofa, I had a pile of carpets and rugs I would have asked them to clean next. Avoid this company if you can.

Very pleased with the service (large fabric + leather sofa + ottoman). Both re customer service + on-​site. I had to change appointment times same-​day. No problem at all, easy to do and very polite and professional agent. The agent also noticed that I had not hit the minimum charge and would pay the difference needlessly — worked with me to identify other needs, and ensured it all came to same budget (even added a little discount to make it work). Crew was right on time today, and called an hour prior to notify me. Very diligent, took their time and made sure all looked right + advised on care. Polite and professional, great job. Will be using them again

The team that came over, George and Chris– got us out of a real bind. They were extremely knowledgable about allergens– we needed a top to bottom cleaning because of an acute allergy attack. They even were able to come quickly and seemed to really understand the problem. I will definitely use them again–

The WORST experience I have had in a very long time. Both in terms of the job done and the customer service. After returning a totally unclean rug TWICE I was transferred and passed around, calls not returned and generally rude customer service. The rug is filthy, I am $ 140 out of pocket and I will have to send the rug out to someone who actually can clean it. They had the gall to offer me $ 40 back! Frankly, and it was plainly obvious on the phone, they didn’t care. This franchise needs some lessons in cleaning AND customer service

Stanley Steemer carpet cleaners were professional and courteous. Naj and Daod did a good job. They worked very fast, but the look of the carpets and kitchen floor was decent. I did have to call for a courtesy do-​over of the carpet on the first stair case, but that was fine. They send over Ralph who was also very professional and very courteous. He explained the process clearly and made sure to clean up when the job was over. I did have to go behind the first crew and clean up, but that was okay. Next, time I will have to just ask them to clean up the remnants before they leave. Clean up was minor no big deal. Overall, the experience was good, expensive but good. The total cost for cleaning the kitchen floor, and 2 carpeted stair cases was $ 421. I will try and get a discount or catch them when they have a sale.

Excellent, would use again. I would definitely use this service again. Scheduling and the appt itself are a 5. But some misinformation when appointment being made almost slipped rating down to a 4.
Easy to make appointment. Friendly and professional. Note you have to find your own promos — they don’t offer any. But they accept them when you provide them and I received a nice discount.
My appointment was set between 8:30 and 9:30, amazing as most windows are 4 hours. They called just after 8a to say they were on their way and came around 8:45. The two men came in to check out what had to be done and then went and got their equipment. They explained what they wanted to do and got right to it. They did an amazing job cleaning the couch — even showing me how much grime they removed. They were smart enough to ask about other furniture and got me to commit to those as well in the moment. Didn’t pressure but convincing.
They did a really great job with the floors. Vacuumed and then did a wet cleaning coat. My only caution… this does not remove dark stains (stains that have seeped into the wood — hydrogen peroxide seems to be doing the trick though!) only white surface stains. They were candit when I made appt that deep stains would not come out.
Note when I made the appt the woman said if I did a protective coat there can be no furniture placed for 24 hours. Being in an apartment this was not possible. But the men said that I would only need to be off the floor — no walking — for an hour or so. The protective coat makes the difference you are looking for. Elevates the look, like new. I was highly impressed with their craft.

Excellent service. They came when they were supposed to and did a thorough job. They were courteous and professional. This was the second time that I used them and I will not think twice about using them in the future.

this company sent me a coupon in the mail for $ 35 off any service. when I called to make an appointment to get my bathroom floor tiles (grout) cleaned I was told that it would be $ 30 but since I live in manhattan and parking is an issue, the minimum charge would be $ 300. since I don’t have anything else to clean I thought it outrageous the mark up. i asked if they want me to secure parking but never got an answer. what they are doing should be illegal. I called the company back and told them to take me off their mailing list. I think we all know why these companies do an upcharge for manhattan residents. its not fair business practice and I wont have any part of it.

Dave and Luis did a great job on a horrendous set of carpeting in an apartment we just moved into. They got out a lot of years’ worth of dirt, were exceptionally courteous and polite, and the company even asked us if we wanted them to come earlier when they had a cancellation. I’m very happy with the job they did, and plan on using them again in the future.

If I had read the only review here, i wouldn’t have called them, so I’m kind of glad I hadn’t seen it before hand. Thomas and Rafael came this morning. On time. And they set about cleaning my tile in my bathrooms, kitchen and 3 rugs. They were professional and courteous and the place looks so much better than when they arrived. I’d absolutely use them again and recommend them to anyone.
The Stanley Steemer email they send automatically directs to a different location on Unilocal — so maybe all the other good reviews are being written for that location?

Serious waste of time. Literally. I signed up on Stanley Steemer’s website and picked the 8AM — 9AM time slot, because the other time slots were three-​hour windows, and I absolutely had to be at work and couldn’t waste time waiting around.
I received a call over the weekend to confirm the appointment for the following Monday, I was told I would receive a call from the «Brooklyn office» when they were on their way to my home Monday morning. I asked if the caller was from the Brooklyn office, and she told me she was from «Headquarters.»
By 8:45 Monday morning, I’d heard from no one. I called «Headquarters» and spoke with a young woman who told me she was going to check and see where they were. She came back on the line and told me she’d spoken to the «dispatcher» and they were on their way.
This turned out to be a complete lie.
I called back again at 9:00AM and after waiting for some time on hold to speak to someone (ironically, while you’re on hold they play this commercial that tells you how respectful Stanley Steemer is of your time). I was becoming increasingly late for work when another woman answered and went through the same routine, ultimately telling me they were on their way after speaking with the «dispatcher.» By 9:20, I called back and asked to speak to a manager. I was connected to the «Brooklyn office» and got a voice mail message. I left a message asking someone to call me back. I called «Headquarters» again at 9:40 and said I was desperately late for work, could I reschedule for another date and for a set time, because this was simply unacceptable. I was told that would not be possible. I could only reschedule and roll the dice in a one-​hour or three-​hour-​window. No thanks. It doesn’t seem that Stanley Steemer honors its scheduling windows.
I was finally passed on to the «dispatcher,» Abraham, who told me that, in fact, he could not tell me where the technicians were, because he wasn’t able to reach them. I asked if it wasn’t true that they were «on their way?» And he told me he couldn’t tell me that for sure. He also confirmed that they only way to reschedule would be to do so within another window, not for a specific time. Finally, at 9:45, the «manager» of the Brooklyn office called me, but I was already walking to the subway on my way to work. He told me «the guys are on the way,» and I am still kicking myself for having the courtesy to tell him never mind, I wasn’t home any longer. He didn’t deserve it.

Very courteous, respectful, and helpful to get my business — no pressure tactics unlike other fly by night back of the van operations preying on people with supposed «green cleaning.» Offered different categories of service and price options. Will use them again.

They were absolutely God awful, lazy, and late!!! They didnt show for more than an hour after the time promised and when they got here, they asked me for supplies! They came with FILTHY equipment (I shuddered to think how many other messes were being ingrained into my carpets), used my water, used my electricity for their machines, and asked me for garbage bags and gloves!
They were to clean two bathrooms with tile, a hallway and a bedroom. They sprayed the tile in the bathroom and left it to air dry!!! And they did not one single inch more than they had to in the hall and the bedroom. They dont move furniture and just vacuum haphazardly under beds and furniture.
HELLO??? The main headquarters gave me 20% for my «troubles,» but $ 33.00 in savings wasnt worth all the aggravation and time lost from work. I had never used them before and will never use them again.