Soft Touch Skin Solutions

AVOID THIS PLACE! Machines are always breaking down. Additionally, for the cavi lipo they only use first step process and not second step process. If they are not doing both steps then they dont deserve a damn tip. They cancel appointments at the last minute. Rude staff! They relocated

I come here for laser treatments and it’s always in and out. I get Anna, who is so nice and quick.
I could see how some people would think the service is rude, but they really aren’t. I just feel it might the way Ukrainians do things.
Either way, I’m seeing results. No need to search out for a groupon, their prices are crazy low already.

The place is okay.
Positive:
–Friendly with great attention to detail technician Ksyusha;
–Clean (at least the room I usually use);
–Very affordable prices.
Negative:
–Outdated machines
–In and out, just feels like you are being rushed out (although it is understandable due to the flow of people after groupon)
–They do not note that session is only 15 – 20 mins and only applies to one area. (but again that is also understandable if you are getting these tx’s for such low prices)
Completed 6 tx. didn’t see the result that I was hoping, it could be due old machines they use. They try, I just had experience with new machines and I know how strong they should be.

I got Vela shape treatment from group on. So far did 3 sessions. I havent noticed any unsanitary conditions, maybe because the room they use isnt so bad and the treatment isnt messy. Its a bit cold in the room. The technicians are ok. Ksusha is the best!

Terrible, do not go. The place doesn’t look sterile, outdated machinery and rude customer service.

If you want a professional and safe laser hair removal you need to ask for Anna. She is very pleasant, attentive and kind. She has a smile on her face and makes the whole process pretty painless. She does a phenomenal job.

I only went back for my second laser treatment there but even after one session I have much less hair growing .I am for sure coming back for more.

The staff was ridiculously rude when I came here for laser hair removal. I ended up only being able to do 4 of the 6 treatments because they scheduled me on days that they ended up being CLOSED! I went there for nothing. I was sent back another time because there wasn’t enough hair or something. Another time I was charged extra because they had to shave a tiny area, even though I had shaved the area the morning of and there was no hair there! I have to say though, of all the laser hair removal I have done, their machines work the best.

Please do not go here!
The staff is incredibly unprofessional and rude. I could probably fill up an entire page of what went wrong with having to wait for appointments to being 30 to 60 minutes after the scheduled time during various appointment dates or the times when they told me to wait while they took in several walk ins before me since «their sessions would only take a 10 minutes and yours is longer» (which actually took up almost an hour — twice as long as my appointment was supposed to be), but that was not the final nail in the coffin for this place to me.
I could put up with rude treatment if their service worked, but it does not. I naively bought up 5 sessions for electrolysis when I saw the offer on Lifebooker. I had bought another session for electrolysis from another company on the same site and regretted only having bought one session since their prices were a little beyond my budget without them, so when I saw this offer go on sale, I immediately grabbed up what I could without looking at reviews.
While my first session at the other company was really relaxing with barely any irritation, each session I had at this place was very painful and I came out red, swollen and with lots of skin irritation each time. Even this would be tolerable if not for the fact that not only did I not see any lessening or even lightening of hair after four 30 minute sessions of being stuck with needles, but in some areas, I even saw it come back darker and more noticeable. Basically, I paid them with time and money only to have my problem worsen. Please stay away from here. Save your money, time and skin.

I wish I could give this place 0!!! stars… first off, both receptionist have the nastiest attitude. I had about 8 sessions and I was the perfect candidate for hair removal because I have the black hair and pretty light complexion. Also, my hair is not thick, so 4 sessions should’ve done it. Well, 8 sessions later and I am still growing hair under my arms. Out of all sessions I had one session where the girl (don’t know her name, but she is blonde, young and tall) seemed to do a really good job. She took her time and really got in there. After that one session, I actually saw a difference. The rest of the sessions were a waste of time and money. GO SOMEWHERE ELSE!!!

I appreciate that they did try to get in contact with me twice and apologized for what happened. Some excuses but an apology is an apology. Hope others like them though. I still won’t go.

I am so glad that I purchased the Groupon for Soft Touch Skin Solutions. I bought it about a year ago and am now finished with my treatments. I have no basis of comparison because this is the only place I have ever been brave enough go for treatments. I was just totally fed up with waxing, shaving and using depilatories that only lasted for a few days. Although the treatment is uncomfortable (especially at the beginning), the results were well worth it. The staff was extremely friendly,
appointment times were accurate (very little waiting time), and the treatment was very fast. I will definitely buy another package from them for other areas of my body. Thanks to the Groupon offer I found my «go to» place for laser treatment and recommend them highly to anyone considering this treatment.

Like others who have written reviews, I too came here after I purchased a Groupon.
Here’s why I have had a good experience:
I purchased a Groupon for 6 sessions for my lower leg. I’ve gone for 2 of those sessions so far. I had a different technician each time and thought that both did a thorough job. They included my knee cap and I also asked if they wouldn’t mind zapping my toes while they were at it. I get a few stray hairs on my big toes. They were both happy to do it without any issues and I was sure to leave a tip. So far I’m seeing nice progress after just 2 sessions. I have not had any issues with scheduling my appointments or having my appointments canceled on me.
Here’s why the experience could have been better:
I’ve had laser treatments before at other facilities in Manhattan. At those places I had to read and sign papers acknowledging the risks of laser treatments, setting expectations of results and making sure that I was not exposed to sun 2 weeks prior to my sessions and was not taking any antibiotics. These factors can lead to poor results and or burns. None of this info was provided to me when I came in for my first session. I’ve never been asked if I was exposed to the sun or on antibiotics 2 weeks prior to my sessions. These are definitely things that a first time laser patient needs to be asked and educated about!

This place is a total nightmare. I bought a Lifebooker deal for 6 Brazilian laser sessions, and WOW did I regret it immediately. I made it through two sessions — both miserable. During the second session, I arrived and was taken into a room and told to get undressed, but the door was wide open. I asked her to please close the door so I could strip from the waist down, but she informed me that she could not close the door because the machine was in the doorway and if we bring it into the room it got too hot for her. Wtf? «It’s okay, she said, there is no one else here.» That was obviously false. Needless to say, I forced her to drag the machine into the room and close the door.
All that aside, after my second treatment I wrote to Lifebooker to complain, and they issued me a full refund. They’re awesome. But stay away from this place.

Can you say GREAT IMPROVEMENT. Yana is no longer there which is a little sad but hey many of the bad reviews are because of her. They have really STEPPED IT UP!
They had two technician working this Sunday it use to be just Yana. Also the Technicians were wearing scrubs; they were really nice and professional, they also left the room while you changed, unlike Yana; none of that awkward getting undressed in front of her while she just looked at you. The Tech also gave me glasses to protect me from the laser unlike Yana who said I didn’t need them. The Tech also wore gloves which never happened before. Also when the laser was too painful she did not laugh like Yana did, she instead took it serious and turned up the air on the machine and tried to make me more comfortable. Wow what a difference, She also used a better machine then in the pass, this laser was less painful and the hair didn’t grow back as soon and thick.
Despite my pass experience I figured I’ll give them a chance since they never burned me and with every visit I did see that they were trying to improve. So in hindsight I am no longer afraid of coming here. Not only did they change the location to cleaner place but they have taken the time out to hire some professionals and really take these Unilocal reviews serious.
I might buy another lifebooker coupon. They are still getting three stars, I’ll give them more if I see more improvement within my next few visits.

BEWARE!!!
I seldom give reviews but my experience at this place was so horrific that I felt compelled so as to prevent others from making the same mistake.
I purchased a groupon deal for laser hair removal which I intended to use for Brazilian and underarms (6 sessions each) When I came for my first appointment, they charged me $ 32 which they have explained as tax which was not included in the original purchase price. I later found out, after speaking to groupon, they weren’t allowed to do without a warning in «Fine print» of groupon deal.
When I walked into the tiny and rather dirty room for the procedure, the woman demanded that I undress. When I inquired about the door still being open, she told me that the machine doesn’t fit through the door so it has to stay in the hallway thus the door must remain opened. Laughing, she told me not to worry as it’s nothing they haven’t seen before.
When she began the procedure, it hurt so bad that I had to stop her numerous times. If it was my first experience with laser hair removal, I would assume that I was too sensitive for the procedure but I have had this procedure in a different facility and had a frame for reference. It hurt a million times more. Furthermore, when I asked if she could use a numbing creaming as they usually do for this procedure, she told me that if i wanted that, i have to buy my own and bring it with me for the next session. I had to stop her and left the place in tears.
It has now been three days since i had the procedure and the treated areas are still swollen and covered with tiny scabs. I truly have never had to deal with such unprofessionalism, rudeness, and pain in my life. Avoid this place like a plague.
Thankfully, when I called Groupon about this, they were very understanding and refunded my entire purchase.

Wouldn’t go there if Groupon didn’t sucker me into it. Had issues with the place off the bat when I made a reservation for 6pm on a Sunday — which is in line with their hours. They called me up to tell me to make it earlier, because the technicians last patient before me was at 3… so she wanted to go home early. When I called the day of to ask if I could make it any later the girl at the receptionist desk said that Yana was booked up till 6. They were infuriating and very unprofessional.
Going in for my first treatment was an experience. The girl at the front desk was on her phone for the majority of the time shouting in Russian and there was another girl in the waiting room. Finally the technician walked in, wearing the most inappropriate sequin encrusted juicy suit I’ve ever seen. She sauntered about and when it was finally my turn (I was doing my legs) she had me in a room adjacent to the waiting room. She opened my door while I was still taking off my pants for the whole waiting room to see. She said very few words to me besides short commands. They were not friendly or personable in the least, and then she looked at me like I was scum for tipping $ 30 — which I don’t feel they even deserved for the 15 minute treatment that seemed too insignificant for the technician to even show up to on time. I’d rather tip more to the girl waxing me.

Decided to update my review, because I received this message from alla y. :
«I know you must have a lot of other commitments and social activities that take away time from your Unilocal reviews but I can’t take it anymore… you have to write another review. It’s like coffee in the morning and I’ve started getting headaches from your absence so please think of the little guys and prioritize!»
This message above was sent to my by Alla, who is one of technicians in Soft touch, and also she posted the review about her place, you can find it in filtered:
” This is not my firs time at Soft Touch, this place is very professional, I had electrolysis and laser there, but recently they started doing velashape treatments, the technician Ksenia is very nice and professional, I got an amasing deal on 6 vela treatments and it seem to work very well after the 2^nd time. I highly recommend them, everything they do, they do very well. «
Not a nice practice. Would not recommend this place!

Avoid the place!!! I truly regret purchasing a groupon for this place. (They don’t accept Credit Cards, by the way). I came for a brazilian and my first session was with Alla (the owner), who was patient and careful, and boy was it painful. The next sessions that followed were with Yana who turned out to be something else…
Lets start with the place… tucked away and almost unnoticeable the office borders on the Hepatitis B sanitary level. The laser room is cluttered, and laden with dirty wax strips, paper and other items overflowing from the trash cans or just on laying on the floor. The paper to lay on wasn’t even changed before the appointment. Their little kitchen is peppered with dirty dishes and bits of food everywhere. The whole spa has a bit of an uncanny smell to it.
Now on to Yana. She moves like she is has just arrived from the Buckingham palace, with slowness of an overly tired royalty and a charming habit of enunciating every chewing motion with her ever-​lasting chewing gum. She parleys into the dirty laser room, after being out, changes the dirty paper while checking her phone. Doing the laser she is extremely unenthusiastic and rough. She stops every time her phone beeps and checks her messages and texts. Now, this is all without washing her hands or wearing gloves. Then she hands me a towel for me to wipe the jelly off while she sits and checks her phone, occasionally looking up from her phone to survey my naked body as I get dressed, what happened to leaving the room and allowing the client to put their clothes back on? Very uncomfortable.
I found out that Alla no longer does clients with Groupons and Yana is the only one (oh joy!).
The laser is painful, not very effective, the place is very unsanitary and the service is unprofessional. Please avoid! I’ve reached the point of not wanting to even finish my entire Groupon session. The other places I’ve been too are terrific in every aspect, I am deeply sorry that I didn’t purchase only from them.

Went for my first laser session today, and am very pleased with my experience. The technician (?) put me immediately at ease when I walked into the room, and although I had to have my 18mo daughter with me, it was no problem. I had bought a coupon for 6 sessions of laser hair removal, intending to get the whole bikini area done, and at an almost-​too-​good-​to-​be-​true price. Well, it was a little too good to be true, as a full Brazilian costs more than just the bikini (inguinal regions – aka «the sides»).
The technician very clearly explained this to me before we started, and as it seemed like an amazing deal, even with the additional amount, I went for it. It was uncomfortable, I won’t lie, but it is worth it for permanent hair removal. I was also told you can get a prescription topical to take the edge off, which I will try and do for my next appointment (in 6 weeks).
I would recommend this office highly, and I only downgraded it one star for having fine print on the hair removal causing me to have to pony up more cash, and for being cash/​check only.