Safeguard Self Storage

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I have been with this facility since they opened. Always received excellent service. Bernadette and Lena, what an excellent team!!! Individually as well as together they solve all my challenges as far as the space is concerned. I have only had positive experience with both ladies. Ther are also solutions to any challenge. They are drama free and completely professional at all times. Yes there are rent increases. I have used many storage spaces in my travels, this company is the most efficient. Be sure to cover all the points ahead of time and you will have a positive experience. Bernadette and Lena both helped me through my latest space solution. Whether on the phone or in person they are always cordial and efficient. Ty, Safegaurd team. Lin Rivers

Lina is always pleasant and helpful whenever I’d come into the Safeguard. She’s always helping a customer in one way or another: showing units, helping with key issues, or selling products. Always on her toes, I know I can count on her with any questions I need.

This was a serious hassle, kinda hard to work with, but at the end of the day they came through

I was here more than a year. The reason why I had to leave was it price was getting high. However, I’ve always had a great experience, clean and close by. The staff are always friendly. When I moved in I was 7 months pregnant and Bernadette was the greatest. Took her time and was super nice. Always remembers me. And the moving out process was easy as well. Lina took care of me one, two three.

Bernadette was very helpful, helped with move in and move out, gave me lots of information and made the process very easy

do not store your things here!!! Mildew destroyed many valuable items of mine in the lower level due to cement walls + damp leaking air conditioner, and their insurance denied EVERYTHING. There isn’t a dumpster on site so I couldn’t even throw out some of my mildew covered things — they make you take stuff with you to throw anything out.
Also, the rate increased 3 times without warning immediately after storing my things here. When you put things into storage here you get into the position where they’re basically holding your things hostage and upping the ransom, and your only option is to pay it, or deal with the huge hassle of moving to a less awful facility– I stayed and paid. If I could give them zero stars I would. To the safeguard PR rep who is inevitably going to reply to this: yes you’re sorry I had a bad experience, no I don’t want to contact you to chat about how my experience could be improved. read the above and fix it.

Do not store here unless you are desperate. Four rate increases in the last two years — they exploit the fact that existing customers do not want to take the time and pay the money to move to a cheaper facility. The hours of operation are not convenient for working people. The place seems clean on first inspection, but I’ve had a recent moth infestation after being bug-​free for 2 years — can only be due to another customer’s belongings and no/​ineffective pest control. Lastly — late payment charges are exorbitant. 10% of the monthly rent if payment is 5 days late.

This place is great. Maybe it could be open later but I really don’t mind that. There is always a spot to park, it is always clean, the staff is super friendly, the price was as advertised, and they were flexible with me when I moved in and wasn’t sure of the day and size of unit I needed. There is a bathroom in the office that you can use. It’s a short walk to the subway. I’ve had a unit here for 3 months now and would recommend it.

THEY WILL RAISE YOUR RATES VERY SHORTLY AFTER YOU MOVE IN! They are extremely aggressive with raising rates on people a couple of months after they move in, knowing that most people do not want to face the difficulties and additional costs of moving things from on facility to another. Had I known that they would increase my rates by 50% over a few months I would never had gone there in the first place. This is a very unethical business and I hope people take this into consideration.

Friendly staff. Clean facilities. Good rates. What else do you want? This place is cool so far.

The hours suck. There is one guy there who is rude and unhelpful. There is not a single garbage can there to throw away even a tissue if you wanted to.

I used this storage center for almost a year for business purposes. The staff has always been kind to me, namely David and Stephanie. Over the year, the staff accepted numerous (& large) deliveries on my behalf and I always received a call alerting me to the shipment. The manager, David, was quite accommodating to me from the start… he showed me some units where he could drill a hole and run an extension cord through (I was thinking ab storing a working fridge needed for my job), and also let me use their private dumpster a couple of times when I was in a bind (THANK YOU DAVID!).
Side notes: 1. There is room for ab 3 cars in the indoor driveway and a couple off street spots in front. 2. The facility is climate controlled.
I’m leaving because, for now, I no longer have a business need for the unit.
The reason for 4stars (& not 5), is the lack of tenant access to the dumpster. I’ve been with other storage facilities (in the city) and access to a dumpster is crucial for all the work items/​shipping boxes that I occasionally need to toss.

Needed this to store clothes and personal effects for easy access.
1. The hours suck. Like unless you live nearby and or don’t have a life, these times are at best, entirely unhelpful. M-​F 8:30am — 7pm, Sat 8:30am — 5:30pm, Sun10am — 5pm.
2. Their ladders don’t work well and (2) of the (3) are broken and won’t lock properly or otherwise, unlock. So either you have to drag it over from wherever it was or worry about falling because it decided to move on you.
3. There’s a female office manager. She’s totally indifferent to customer needs. Must know somebody who got her the job because after several dealings with her I’ve learned she clearly doesn’t give a sh*t. Can’t even follow simple instructions as to charging a credit card either.
4. When I first moved my stuff in, you couldn’t pay over the phone or online! Seriously. Like W. T. F. ?!! This isn’t a mom & pop facility, it’s a major retail chain. What a total letdown. When their site allowed you to manage your account online — it didn’t work. I had to contact the district manager (and a couple of other people) and after some prodding — they finally created it for me. But what a hassle!
5. I found out, that right after they had near full occupancy, they jacked their monthly rates by — it was a huge amount, something like 20%. I was so pissed off about that. Way to give your customers the shaft.
The only positive note was that when I left, David Delapava was kind enough to close out my account on time so I wouldn’t incur unnecessary fees. So thanks David. You’re the only reason I’m giving two stars.
That said, go elsewhere. Try Uncle Bob’s or Manhattan Mini Storage. You won’t regret it!

I had the same experience as Erin M– almost exactly. I was excited to have my stuff so close to where I live and the place is clean and nice, but they keep hiking the price and are pretty transparent about taking every opportunity to slap on late fees. ie i had the account on auto pay. They raised the rent, then charged me b/​c the amount of auto pay was the former rental price. The discrepancy was something like less than 10 dollars but they slapped a 20 late fee on my account just for that. I asked for it to be waived and to let me know. they never got back to me then next month when I paid my full new price hiked rental amount, they charged me another late fee on their earlier 20 late fee. (!) I asked them to waive at least 20 of that. they refused. So I had till the end of this month to pay that inane $ 40 combo of late fees, and I stalled b/​c work has been hectic and frankly, I hate even having to deal with them at this point. However just today they informed me via email they have REVOKED ACCESS TO MY UNIT over those fees– although they weren’t even due till end of the month.
I’ve tried to reason with them but they just don’t care. I really don’t want to move my stuff again but I will b/​c I just don’t want to deal with them. Huge disappointment.

These guys are great.
Clean facility, friendly staff. Hours are also good.
Big service elevators mean you can move your stuff in without any fuss. You’ll also get your second month for $ 1. Very affordable compared to manhattan mini storage.
And the right location for my needs!

Easy enough place to find, with plenty of parking spaces right in front (in case you need to grab something and go). Downside: you can only access your unit when the front office is open.