Rite Aid

I was mildly terrified of going here after I moved to the neighborhood recently, but there are no pharmacies near where I work, so unless I wanted to go completely out of my way, this was my best bet. I was pleasantly surprised that I have had no issues whatsoever. I’ve refilled 2 prescriptions and it’s been quick and easy, and everyone who works there has been friendly and helpful. Maybe they’ve turned over a new leaf?

Wow! I wish I read these reviews before trying to use this location to fill my prescription! The reviews about mis-​informed teenagers helping people with prescriptions is so true! Staff is rude and disorganized and they like to blame customers for any errors. If I could, this spot would get half a star, just for being open for business.
Last month, a girl told me my doctor only prescribed 3 refills (which is untrue) and today a girl told me my doctor only prescribed 5… Where are these people getting their inconsistent numbers from? My doctor always prescribes 6 refills, ALWAYS! so I got annoyed to the point that I asked to speak to the supervisor, the pharmacist. I was trying to explain my situation and he kept cutting me off, I asked him to stop cutting me off bc it’s unprofessional and he got very defensive and short. He put me on hold, fixed the situation (apparently they needed to transfer my medication from another location which was closer to work that I used to use… Which is in no way my fault, so I don’t know why they are upset as if I gave them wrong information, which the pharmacist told me.) I told this location the first time when I came that I wanted to transfer stores bc this one is closer to My home now, and I got my prescription that day so I assumed all was well. It’s not our fault that they are disorganized.
So, I don’t know if this pharmacist was having a bad day, or of he is always passive aggressive and rude… but I tried to explain to him how I’m sure they deal with elderly and sick people on the regular, and asked him to put himself in a sick or elderly persons shoes; getting inconsistent information from the cashiers could easily drive a healthy person up a wall, let alone a sick or old one… And I realized that homeboy hung up on me! He’s in for a treat when I show up later today to pick up my medication and ask to speak to the general manager. I’ll mention all of these accurate Unilocal reviews and tell him that due to such consistent lack of care and respect, this location is losing me as a customer. If the manager decides to be rude (which based on reviews is likely to happen) I will immediately ask him how i can contact the regional manager (basically, whoever is their direct boss) and take my issue higher up the chain because as I can see, this is a recurring issue!
I live a 5 minute walk from this store location, but its more pleasant for me to trek over to the Rite Aid in LES, Manhattan instead. I would rather spend an extra $ 5 in transportation and 1 hour of my time than come back to this ratchet store.
The end.

This pharmacy is too convenient and close by for me not to go to, which is unfortunate because everyone who works there is miserable and utterly without compassion. Clearly these people were forced into becoming pharmacists against their will, and now they resent everything that reminds them what an incredibly unfair hand they were dealt in life. Two of the ladies who work behind the counter are slightly helpful on occasion, but I when I say that what I really mean is that one time they might have attempted to help me for a moment or two. Everyone else in this Pharmacy just stares at you blankly with eyes so cold and devoid of normal human emotion that you will begin to think you have done some horrible thing to make everyone so thoroughly indifferent towards you. I have never heard the words, «have a nice day», «how are you?», or even «hello» here before. Even the manager doesn’t understand the concept of customer service and he is equally rude/​useless. The thing that really ticks me off about this place though, is that they really don’t care whether or not you get your meds, on time or ever. If its too much work for them, or something is confusing, or they don’t feel like it, or they forget, or they are busy fantasizing about ending their own life, they just won’t fill your prescription. They won’t bother calling you because obviously that’s a lot of work and you will probably live without it anyway.

This is the closest drugstore to me. If I don’t feel like trekking to a better one, I go here. It’s not horrible, but it’s not very good. It’s older and the signs are a little confusing. The layout is just plain weird. On my fifth trip here, I finally found where all the medicines are because they’re tucked far behind the pharmacy. The first time I came in here, there was a horrible smell but I haven’t smelled it since. I guess if you aren’t looking for too much, you’ll probably find what you need here. Just be prepared to wait in a long line.

This place deserves zero stars. Their staff is very rude. They have teenagers working in the pharmacy — who — if they see something wrong with your order — will just make weird faces, not tell you what’s wrong, and walk away. The automated prescription service sends you messages saying that your prescription is ready — but it truly never is. There might be one woman there who is nice enough but overall, the staff is terrible and has horrific organization skills. The smaller pharmacies on the block serve you in a much more timely fashion and are very nice. Save your time, the headache, and the stamp of bitchy customer on your forehead. They don’t know how to do their jobs.

Avoid this Rite Aid location at ALL COSTS. Go to an independent pharmacy or go to another location that isn’t run by rude people.
1. Long Lines
2. Horrible Customer Service
I called in advance to have a prescription refilled by them, and it was approved by the phone automated system and I was told that I would be able to pick it up later that afternoon. When I arrived, I waited in line for almost fifteen minutes just to be told that the prescription was not in stock. In the past, I’ve considered Rite Aid to be reliable because they CALL YOU right away to let you know if something is out of stock. They told me that they could refill my prescription at another location in Bushwick. Because I had no choice and I desperately needed it filled, I had them transfer the prescription. Apparently when they transfer a prescription like that, it appears that you have lost a refill — something that was not explained to me and was very confusing when my refill count jumped from 2 to 0 even though I only refilled it once. When I called the Knickerbocker location to ask if perhaps something had gone wrong when they transferred my prescription, I was told that I lost a refill when I had it transferred. The girl was rude and started to get an attitude with me when I tried to rephrase my question in case I had asked something in the wrong way. I actually hung up on her because I couldn’t tolerate her impatience and lack of customer service skills. I did call the other Rite Aid location and Myrtle and Cypress and my question was answered in a friendly and clear manner. I would recommend the Myrtle and Cypress location. But seriously, who manages the Knickerbocker location? How are they allowed to get away with being understaffed, let alone staffed by such rude careless people who are apparently not trained to do their jobs.

on the plus side, you’re going to end up waiting 20 minutes regardless if you have 1 person or 20 people in front of you. i guess it’s part of the knickerbocker rite-​aid queue training policy. Each customer must stand in line for a minimum of their whole afternoon.
the folks working there are actually pretty nice though. i feel bad for them, the other day i went in and the kid working the counter was on the phone with the manager trying to resolve a cash register issue while still ringing up customers. never saw the manager come out and try to help him, sorry about your job buddy.

The head pharmacist (the nicknamed «Troll» the fat dude with glasses and grey hair) that’s usually there on the weekend is an a$$hole. In addition– in my experience, the pharmacy has my prescriptions or refill pick-​ups incomplete most of the time. It’s almost like clockwork!

I cannot underscore the RAGE with which this store fills me.
I was forced to visit this location when the L train closure during the two weeks after hurricane Sandy rendered my regular pharmacy, the lovely Kings on Bedford, inaccessible.
So I called my two doctors last Monday to have my prescriptions sent to this Rite aid, figuring they would have their act together and my prescriptions filled and waiting by the weekend. Both my doctors confirmed the prescriptions were received by the pharmacy.
Fast forward to Sunday, when I make the trek down Knickerbocker to pick up my prescriptions. I wait in line for 20 minutes while the pharmacy attendant tries miserably to help an elderly Hispanic couple. She acted so annoyed that they couldn’t speak English well enough to understand her, but really, shouldn’t they be annoyed that this idiot girl working in a customer service position on Knickerbocker Ave doesn’t speak Spanish?
After making no apology for the wait, she makes one pathetic attempt to look for my prescription, says «You’re not in the system» and turns me away.
I said to her, «I need to get this filled today, or else I won’t have birth control and may get pregnant.»
SHE LAUGHED. No joke. She laughed at me.
I then try to grab the attention of the other person working behind the counter, I believe the same man other reviewers called the «troll». This is a very apt description.
I asked him, «Have you looked every possible place for my prescriptions?»
His response «Lady, I don’t know what to tell you, you need to have your doctor call in the prescription or else we can’t fill it»
Me — «But both doctors confirmed they called it in».
Him — «Well what day did they call it in? Cuz I was here every day and no one called anything in.»
Why should it matter what day they called it in? A place this disorganized should not be dispensing medication.
When I called the pharmacy today to ask if they had found my prescription they said, yes they had it all along.
Me — «Then why couldn’t they fill my prescription on Sunday when I came to pick it up?»
Her — «Well I don’t know who was here Sunday so I don’t know.»
No apology, nothing.
Rite Aid it’s no wonder all your stores are going out of business!

Wow. This Rite Aid is packed with rude, uncivilized employees. Just because you hate your job doesn’t mean you have to make me hate my life. Pretty sure it’s the only pharmacy open late around here, so I’ll be going again, but not by choice. Yuck!

total bummer. everything on knickerbocker sucks and this is a prime example. It’s one step above total anarchy– the only diffrerence is you have to wait in line vs running out the door with a five finger discount. The only thing that keeps me from giving this place one star is I have actually seen WORSE in Brooklyn.

Steer clear of this one unless you have plenty of time to burn and enjoy needless aggravation. The aisles are usually full of boxes even in the middle of the day and during peak periods (apparently, no one has thought of restocking at night or early morning, when aisles aren’t jammed with customers). The line at the front is always a mile long. The pharmacy line is usually nearly as long and I often see people getting turned away — for medicine they clearly need — because of some insurance or bureaucratic detail. The employees are not helpful.
The little pharmacy across the street, on the other hand, is run by a really nice guy who takes the time to talk to you and offers a much better experience for the same money.