Rg Ortiz Funeral Homes

It’s a devastating event attending the funeral of a loved one sad to say … Ortiz funeral home service add to your pain I’m surprised at the state of New York for not shutting this place down need I say more. My rating 0.

I must say every review written of this establishment is indeed very similar to my experience! Avoid this establishment if you can.
I lost my father recently. He was a long time resident in the neighborhood & my step-​mother insisted on holding the services at Rg Ortiz Funeral Home so all his friends could attend the services. I felt a knot in my throat the minute I walked in and saw the place! I disliked the funeral home the minute I step foot through those doors.
The place is filled w/​poor carpeting, stained ceilings, falling wallpaper, dusty tables, uneven doors & etc. It broke my heart because I know for a fact this funeral home was not sympathetic to my family’s pain and most importantly did not treat my father’s body with dignity and respect.
I too had to pay in cash! We had to request for water to be placed on the cooler several times. We had to deal w/​Marisol’s son who rode his bicycle up and down the hall while my father laid in his cheap casket. There is also no private office. She asked several questions which Marisol she wrote all of my father’s info on a regular notebook which I too used in grammar school.
When I asked why the only form of payment was in cash, Marisol gave me a vague response. My dad wished to be cremated. As she explained the process of when we can go pick up my father’s remains she says «it will come in a box like this…» as she taps a box where another person’s human remains were placed — right above her desk on top of a shelf! What a cold woman I thought! I asked her if there were any urns we could place his ashes instead, she showed me 1 which cost over $ 500. Marisol went on to encouraged me to buy an urn online and bring it back to her and they would place my father’s ashes on the urn of my choosing. I also asked if they had picked my father’s body from the hospital, she said «yes.» I asked «do you have his body here?» She said «no.» Chills went down my spine! Where was my father! I pictured him in a warehouse God knows where!
The funeral home did not offer a car service for us so I was left to also hire a car service to pick my step-​mom up at the funeral home, take us to St. Michael Cemetery and take my step-​mom back home. The person who drove my vehicle with my father’s body/​casket did not appear as I have seen funeral service men. His suit was 2x as big as he was! Once again, I said my father deserved better! But I couldn’t fight with his wishes and my step-mother’s.
The worse as well was when I called Marisol 2 days later to ask her if I can pick my father’s remains at St. Michael’s cemetery. She informs me «his remains arrived this morning…» I almost fainted! She didn’t even called to inform us my dad’s remains were in her possession. That same day I drove to Brooklyn to collect my father’s remains. I refused to have his ashes placed above her desk for her own personal display! She had me sign my name on another white spiral notebook. For all she knew I could have signed «your mama…» on this notebook. You could barely read every other signature on this notebook!
I wish state officials would go to this funeral home and assess their files & procedures. There has to be a better way to serve this community! It is unfair and inhumane. Many may read this and say… well there were other funeral homes we could have chosen but we couldn’t. This place was of their personal choice b/​c of how convenient it is located to everyone who knew my dad!
I pray for those who have to go through such horrible experience. Not only will they hurt for the loss of their loved ones but will also be forced to receive poor level of care and service for their dear love ones.

I can’t give a lower rating. First they bring the bodies in from the hospital in a minivan. they didn’t have the viewing room ready in time. How could you not have the casket in the room when you open? Second they filled out the death certificate incorrectly. They put someone else’s name in as next of kin. Then they tried to say I was wrong. They refused to rectify the problem and made it my problem. Told me I had to go and start the entire process. I researched this and found it was an easy fix they should have done. Then I saw them reusing the flowers from our burial for the next viewing. What kind of an animal does that.

If you are reading this, you have my condolences: both on the loss of your loved one and on the mere consideration of Ortiz Funeral Homes. They should rename it The Step Sisters Funeral Home, since this is the company Cinderella’s stepsisters would have used on the occasion of the demise of their unloved stepsister.
Marisol, the employee that «assisted» was not the sharpest tool in the shed. She did not even grasp the basic details: though my friend’s father was the one that had passed, she recommended that we chose a dress with a high collar or scarf so that the lower portion of his neck was covered. I suppose his cross-​dressing days reemerged post his death!
While the company may have some type of published collateral with prices and services offered, it was never provided. She was writing everything down, by hand, in a three ring spiral notebook. Just like the ones I used in seventh grade! She was making so many errors on the documentation, that nearly every line had whiteout on it. Eventually the notebook became her scratch pad: we would spell words out, she would write them in the notebook. We would correct her spelling, THEN she would write it on the form.
My friend and his sister both identified themselves clearly, and yet, when her incompetence came to a point of ludicrously and we all laughed, she asked: «Are y’all family? ‘Cause you act like it.» It was clear she was not really listening to anything they were saying.
She strongly urged against a service at the time of cremation. At this point, she presented herself as a friend: «I’m“m only being honest with you, and telling you what I would like someone to tell me. It costs a lot of money, and it’s only for 20 minutes.» My friend and his sister, agreed, only to later find out that their family had expected one. If she had taken her role as educator and adviser seriously, she would have explained the purpose and meaning of this service, and most likely they would have agreed to have one. Her persuasion against it makes me assume that the funeral home profits little from it, and thus not worth their time.
As would be expected, the family was under duress. This was made extremely evident by the watering eyes, the red noses, etc. And yet, during the entire discourse, Marisol did not express even the simplest act of compassion. Her demeanor was as if we were discussing the purchase of a used car. Very odd.
We chose the back room for the viewing. It was in desperate need of updating: green vinyl chairs, gummed-​up and stained carpeting, several ceiling tiles were water stained, and mismatched sofas. It’s only saving grace was it was poorly lit: camouflaging many other flaws.
The funeral home only accepts cash. I find this practice highly suspicious and unkind. To expect a family to bring thousands of dollars in cash, shortly after the death of a loved one seems extremely insensitive and greedy.
We were told that clothing needed to be dropped off by noon the day before the viewing, at 8:00 am my friend received a phone call: «This is Ortiz Funeral Home. Where’s his clothes?»
I think what bothered me the most was the way my friend’s father was presented. I understand heavy makeup was needed, but there were a number of places that appeared patchy. They missed a section on the top of his bald head, so it looked extremely pale in comparison. There were also red marks around his nose and upper lip. There was also lint on his suit jacket. All of these things demonstrate a lack of craftsmanship and pride. My friend’s father deserved better.
The lack of compassion and sympathy the employees displayed was disappointing. After the viewing two cleaning employees attempted to shoo us out, and while they tried to be kind, it was apparent they were poorly trained and lacked the tact and sensitivity needed to deal with grieving family members.
Honor your loved on the right way. Do yourself and your family a favor and choose any one of the other funeral homes in the area.

If you love someone do not even let them touch your loved one. My sister in law passed away. She is hispanic. They made her look african american. I have nothing against african americans but my sister in law had a light tan. They made her look horrible that everyone thought they were in the wrong room.
Stay FAR FAR away from this place.

DON’T walk… RUN!
I’m only sorry I couldn’t give 0 stars.
This establishment in addition to the ENTIRE ORTIZ R G Funeral Home Inc are incredibly insensitive, grossly mismanaged and unprofessional. My aunt’s passing which was already a terrible shock to myself and my family, was made exponentially more stressful because of their incompetency. I was never able to receive her death certificate because of their clerical error in copying the social security number wrong (which they never acknowledged although we provided all the necessary paperwork) which ultimately became an unending ordeal of angry phone calls to funeral director and secretar (ies). Finally, according to them, it was never their problem and was up to us to ameliorate.
My family was forced to make unnecessary trips to the Social Security Office in order to correct the erroneous paperwork submitted by Ortiz Funeral Home. It took more than 5 months to correct their error.
Our limousine driver left behind two members of the family at the Church after the services and sped off to the grave sight. My mother (whom had payed for the funeral services) had to return to the Church to pick up the family members who were left behind (which was in a completely different borough) once we were more than halfway there. Of course, the driver realized he couldn’t proceed with the burial without my mother’s consent, so he ultimately had to wait until she, and the abandoned family memories arrived.
Once my mother berated the driver for his oversight, there was never an apology made by him, nor on behalf of the Funeral Home.
Terrible service, exorbitant prices and shady characters.

Obviously here for a funeral. My grandmother, in my opinion, deserved a better set-​up. The front room was entirely too small, with not that much seating; there was a back room that was somewhat bootleg, which included some sketchy looking bathrooms. On the second day of the wake, there was a second viewing in an attached room and it seemed as if there was a parking lot party. Although I’m biased, I didn’t think my grandmother ought to be viewed in such a place.