Retro Fitness

****DO NOT SIGN UP****
****BROOKLYNS BIGGEST SCAM****
Don’t become a victim like I did. I signed up under New Year’s special that included a 12 month contract. After several months I realized that the place is simply not clean, smells and is not maintained at all. I therefore made it my business to call up in July to cancel my contract. I specifically asked the girl on the other end of the phone what did I need to do in order to cancel. She stated she had canceled my account and I was free to go.
Exactly 6 months to the day I now get phone calls from collections agencies and are telling me that I owe money. She never bothered to cancel my account and now I owe all sorts of late fees. This place is a scam and has horrible management.
The guy I spoke with when I finally was able to cancel my account told me that no account can be canceled over the phone, that’s why it was not canceled when I spoke with the girl. However he was more than glad to «cancel «my account if I paid the $ 85 over the phone. I thought you weren’t able to cancel the account over the phone? He said he would be doing me a favor. Yes, you are a thief.
Do yourself a favor, spend the extra $ 5 to $ 10, travel a little farther, but do not sign up at this gym. It’s not worth the headache or even the workout.
End result is, I am now out of $ 85 because of some ditz that answered the phone and gave me wrong information and these guys are thieves.

Read the contract carefully — if you want to cancel, you need to mail them a certified letter and pay for 2 more months of membership no matter what. Gyms are individual entities and you are at the mercy of that manager. ABC financial cant help you but does charge you. Parking usually full, don’t come here during peak hours. Read consumer complaints online before you sign up to educate yourself. There are gyms 5 minutes from this one like Dolphin and Bally’s which have less hoops to jump through. Contract should better delineate cancellation policies and account standing — ’60 days’ is not 3 months of payment and obligation should terminate at that time with partial monthly charge given how unfortunate this policy is in an age of fax and email.
Its fine if you always go, but have foresight if you plan to move or cancel or want to be lazy.

Gym is ok and the price is good, but, customer service simply doesn’t exist. Example, website says open till 10pm. Was there at 9 and was told the gym is closed. Why? No one told me. I get 900 emails from them about stupid promos on chemical shakes that suppose to make me look like mr universe (yeah right) but to send me and email that says well we close early today that would be actual customer service and like i said it doesn’t exist.

Nice gym. Just sometimes it can get really crowded which you have to wait for a machine (ridiculous I know) other than that I’m happy with the gym.

Don’t even bother joining this gym. Waste of time and money. When you try to cancel the will scam you into paying for time never used. They will loose your letters and never cancel and then just hang up on you because they don’t want to deal with you. 2 months to cancel a membership? More like scamming people for 2 months. I will never ever go back or have anyone to here.

I like the place. I find it very clean and the staff stays on top of that. For $ 20 you can’t beat it. For those who complain about the cancellation policy, don’t blame the gym, blame retro corporate. It’s their policy!

Retro fitness, this is really nice place very clean and beautiful. for $ 20 dollars per month, this gym is really good. I like it this place and recommend it for all my friends.

Such a let down! If I could give it no stars, I would. Everything is cramped, the staff can’t be bothered with you. I «won» a free session with a personal trainer, and then she mysteriously had to postpone to the next day because «the manager wasn’t there to shadow». The next day she called out sick, and I never heard another word about this «free session». Their smoothies and shakes taste terrible, and they are completely uncooperative when asking for a log of check-​ins. The entire experience is a disappointment, and I will not be renewing my membership.

So I joined this gym because it was new, cheap, and they have a theater room. Everything was great until the machines started to break down and not get fixed, the theater room started playing the same movies over and over, and I don’t think they put a cap on the members because some days this place got really packed. It started becoming impossible to come here between the hours of 5pm and 9pm unless you enjoy waiting for machines. I tried to quit my membership and they told me I’d have to write a letter and pay to have it sent certified mail via post office. And after they receive my letter I would have to wait two months before they cancel it. What a load of poop. Also they tax the gym memberships which I’m pretty sure no other gym does. This gym went from great to bad real quick.

If I could give it 0 stars I would. Good luck trying to cancel your membership. Good luck trying to speak a manager. This gym is ridiculous they require 60 day cancelation notice even after your contract is over. Then you send certified mail, but they have no record of it. You don’t have the tracking number anymore because it was so long ago and you never check your credit card statements because it’s on auto pay! Anyway contacted the better business Bureau… Hopefully they can help… But if not you all should learn from my mistakes !!

Terrible service. They’ll charge you for the rest of your life. Join a real gym. They wouldn’t even let me cancel my membership.

After contract expired they are requesting written 60 day notice not to renew. Coming in person wasn’t enough, neither is a call to corporate. Sent me to post office to mail a letter to them with «60 day notice «I am at location and was willing to write a note right there but no … Read other reviews I am not the only one having problem with them.

Here is the deal of the century. Retro gym is one of the old school gym that you go to workout
Frist oh all the staff is awesome , you are greeted with a smile. They have awesome juice Bar, when the staff are educated to help with the right heath drink for me. The place is very clean, and respectful. Now the the best thing I did is invested in a personal trainer. DIMITRY is a well educated, well patience, you will show a lots of concern. For a price of 30 dollars and under for membership , and great drinks for under 6 dollars and you get a personal trainer for an a low 25. dollars a session. I loss 45 lbs since March,
Thank you
Steven Baker

WARNING: Cancelling membership is a 3 month ordeal. You have to send a request to cancel via Certified snail mail. Once they get it they take 2 months to process it.
That’s total BS. They are obviously trying to make it really hard to cancel and at the same time make an extra two months of fees.
Also of note is that not all Retro Fitness gyms are like this. Some you can just cancel like a normal human would in 2015.

Let me preface my review by saying that you always get what you pay for. For $ 20 a month, this gym is really not so terrible. It has the most basic necessities and that’s good enough for me. If you’re looking for pools and saunas and cucumber infused water served on a platter by a Swedish supermodel, you’ll have to go somewhere else. Cardio machines, weight machines, dumbbells, classes. It has everything. I live a couple of blocks away so the parking situation doesn’t effect me. Between the hours of 5:30 and 9, it’s crowded. I’d suggest to go outside those times if you can. The classes are great (remember that you’re paying $ 20 a month for your pick of any class you want. Helen’s pilates charges $ 15 for each Zumba class so the membership pays for itself in basically one visit). There’s a cleaning crew that keeps the place clean, I always see a woman walking around and wiping things down. Yes, the place will smell like a bunch of sweaty people working out… because that’s what it is. The trainers aren’t predatory. No one has ever come up to me to offer me anything while I’m working out (most of the time they gather together by the counter and talk amongst themselves anyway). It will have most of what you want in a gym and if you want more, you’ll have to pay more.

This place is a scam. you think that you are signing a one year contract. When your one year contract expires it’s on auto resign. If you don’t send them a «certified» letter with a 60 day notice they will not cancel. I got a letter from a collection agency and now I’m gonna get charged two more months. The manager was very nasty and said you should have read your contract and walked away! Do not use this gym.

Just signed up for my second year love the staff especially the trainers great people great gym always clean has the all the top of the line equipment as well as a tanning machine retro ave y provides the best service shakes and help you need to get in shape.

Place going downhill quick. Place is a mess. No one cleans up their weights. No one that works there enforces people to clean up their weights. Place is packed with kids that take up tons of space playing on their phones all day and night. They let groups of kids play offensive vulgar music on their own speakers while the gym music is trying to play. Disgusting. Manager and owner need to start making some changes in here.

The absolute worst gym ever! If I could put half a star I would! Really a scam waiting to happen! Never going back there again!
The gym keeps telling me they would make it up to me but I’ve been waiting for this to happen. Maybe with some kind of miracle something good would happen!

This place has only been open for a year. I signed up a few month after and it’s kept as dirty as a rundown sports bar. They have no maintenance and the bathroom is scary to use. I actually had to take a picture of the disgusting mess in there. The staff are very friendly but some lack knowledge of basic equipment. As far as gyms go 20 a month isn’t bad at all. And blink fitness is fantastic in comparison. Unfortunately this p.o.s. is the closest gym to my house…