Red’s Warehouse Outlet

My saga begins in December of 2012.
I ordered a pool from Reds. After several weeks of not getting my pool I was not too concerned, it being the holiday season. Calling them they stated that the order was processed, and that I would be receiving my pool.
Fast forward to March 2013. Still no pool. When calling Reds I am told that the manager Ira (who is also the owner) would handle it, my calls are forwarded to an answering machine and never returned (Just a side note, Reds uses caller ID and if you have a problem they don’t want to deal with they don’t answer the phone).
I tracked down and contacted the manufacture of the EZ Panel Pool and they were extremely concerned. After they researched the order they told me the order was not placed, and that they would rectify the matter, and send my pool out immediately (I found out latter that the only reason they were so concerned was because they were losing a sale).
OK So now I am relieved that my pool is finally on it’s way.
So here I am a month later and still no pool. I again call the manufacturer and find that the pool was sent the wrong address. They sent it to Reds, and not my residence, and has been sitting there for a month.
A few more weeks pass and I finally got my pool, or so I thought. We started to assemble the pool but the instructions are not making sense. After opening the cases, and matching the parts of the pool to the packing slip we find that
A) the wrong pool was sent, and
B) half the pool is missing.
Calling Reds got me in direct contact with the manager/​owners answering machine (calls were never returned when they did not realize it was me via caller ID).
Calling the manufacture was just as futile. They just said I have to go through Reds, and that they don’t deal with the products end user directly (Funny that’s not what I was told initially when they thought they were losing a sale).
KODOS TO DISCOVER CARD.
After calling Discover Card and explaining my situation to them and sending them documentation the charge to Reds was reversed.
My phone rings and it’s Ira who is now concerned.
I receive a delivery of the missing pool parts, but again only about a tenth of the missing parts are delivered (Ira was already resubmitting the charge to Discover, but I would not let that happen until the complete pool was delivered.
So here I am in the late fall of 2013, pool finally assembled and closed for the winter. Although it was still missing some minor trim pieces. I tried contacting the manufacture who told me I have to go through the retailer to get the missing parts.
They do not respect their products end user as implied in their brochures.
Ira gets his money. My pool is still not really complete due to missing trim pieces but I will never deal with EZ Panel Pool or Reds again… or so I thought.
Spring 2014 I receive a registered letter from an attorney to appear in court demanding payment for the pool which was paid for.(as an aside this looked like it was done by a 5 year old but it could fool persons not familiar with legal procedures or documents) It turns out Ira is also an Attorney. One call from my Attorney and I never heard from Ira again.