Public Storage

I’m not the kind of person who ever writes reviews for any business — negative or positive — but in this case, Sierra, Alexis, Hana and Aaleyah (from the 1062 St. John’s store in Brooklyn) all went SO FAR above their call of duty to work with me and my schedule that I am compelled to write about the amazing level of service, patience and understanding that I experienced with them. I did not expect it, would never have expected it but nonetheless, was amazed by how responsive and kind they were to accommodate my needs. If I could give this group of ladies a 10, I would — no exaggeration. Considering the difficult and uncooperative and rude service I received from Lela at the Public Storage facility in Las Vegas (Property # 21 103), these four ladies put her to shame. Again, I want to let Sierra, Alexis, Hana and Aaleyah know how much their consideration and cooperation meant to me in terms of managing my storage needs. If I could write to the CEO of the company to commend you on your excellent service, I would. Sincerely, Thao

The young ladies were so helpful and very professional!!! You guys made this process easy for me. This is my second time at this location and I’m a very satisfied customer. Shout out to ALEXIS, AALEYAH, and HANA!!! You guys rock

DO NOT PUT YOUR STUFF IN THIS GARBAGE PALE OF A STORAGE FACILITY!!! Consider yourself warned.
1) they are the most expensive storage facility in the area after the $ 1 promotional fee
2) the workers are RUDE and uninformed
3) Elevators NEVER work, and there docking area is always full which makes moving a nightmare.
4)They add a $ 52 dollar late fee for being a day late, HARRRRAAASSSS you to death by leaving threatening messages about «matters being urgent“and your stuff going into auction.
At this point I am ready to hire movers, just to move my stuff to another facility. This place has to be the worst. Oh, and the best part; there is a gentleman who’s storage unit is not far from mine, and he uses it to sell drugs… ENJOY!

STAY AWAY!!! Do not rent here! Tyneisha my sales rep at move in misinformed me what the amount I payed was covering up until. And when I went in to speak with the other customer service reps, they were nasty, unhelpful, and the typical snappy I don’t want to be bothered attitude! Had to call the Public Storage Customer Service/​District Manager so they could remove my fees that were due. Would give zero stars if I could!

Worked out well for me. Price was more than I was quoted online, with fees and other nonsense. Didn’t have time to ask about the total when I was checking in, noticed it later. Still was less than $ 200 for a 5×10 space for a month. My stuff was safe and not ruined when I went to get it. Though the staff was content to let me wait around for 20 minutes for a dolly to move my stuff. (Sometime between the time I checked in at the end of Aug to the end of Sept, they started keeping them locked up. Okay sure.) Not sure how it compares to other places in the area, but it did the job for me.

Whackness in terms of customer service. I asked Betsy to help me understand the terms of my lease, and she (with that look on her face like she didn’t want to work and how dare I ask for help) gave me the wrong information. Then they charged me extra upon moving out. Then I called their customer service by phone and they refused to let me speak to the District Manager. They said that if what she said wasn’t in writing, then my argument isn’t credible. Except the issue is that I was asking her to explain my lease, which was in writing. If they fire the mean, rude, screw faced bitch at the front counter (and don’t hire another one) it could be worth it.
For what it’s worth, it’s pretty clean over there, and well lit. the hours are slim so you have to really schedule to get into your unit. If you work a 9 – 5 job, good luck seeing as they close at 6pm.