Premier Car Service

I really want to give this company 0 stars. 5 minutes before I was supposed to be picked up to go to the airport they say that my driver has a flat tire. Why did I have to call them? So now I’m screwed at 4 in the morning trying to find a different car service. Praying that I catch my flight. Unbelievable!

Only use this cab service if its late one night and you’ve exhausted all of your other options. The operators at the base have no knowledge of description of their cars. Cab drivers charge a higher price than that of other companies and after charging me a higher price, the driver didn’t have enough change to supply his jacked up price and offered a poor excuse as «oh i owe you a dollar» NO! I’ll never use this company again for you to ever repay me!
Long story short… do not do it to yourself!

Really deserves a zero the «women» who work here if you can call them that are rude, horrible at customer service and have disgusting attitudes. They weren’t helpful at all. Never been talked to in such a horrible way as a paying customer not sure why anyone would use them. Rainbow car service is in the same area and way more responsible! So to sum it up just don’t use them not worth the aggravation!

If I could I’d give this business a 0. First, I actively take a taxi for work and to move around from brooklyn to queens. I usually take a different car service but since they had no car available I decided to call this one. At first the dispatcher was pretty nice answered my questions told her my adress and the cross streets pretty simple, she told me 6 minutes, so. I waited outside now it passed ten still not there, called and she said car had a flat tire another five minutes. Fine. Called again seven minutes later seeif its on its way she yes in two.minutes. tThen she calls and says he is outside told her no cars, it was 5am empty no cars. She then said ok hold on, she repeated the address which was correct same address ive given every other taxi driver for three years. She then got in an argument with that driver and said for me to hold on another five minutes. Then I waited another 7 mins. By the way ive been already waiting almost 30 minutes. Called again she then said she us sending another taxi another five minutes. AT THIS POINT ID TRY TO CALL OTHER TAXIS BUT NONE AVAILABLE. mow I waited another 10 minutes. At first doesnt answer called three times until the dispatcher picks up and tells me he is outside I told her I been waiting for almosf 40 minutes and there is no car at all. She then blasts saying «you don’t know Where u are, I. sent two taxis they said they where there, proceeded to be rude and said call other xar service» and hung up. At this point, I was very upsst called another taxi thank god finally a car was available gave them the same address ans were there in five minutes.
What really bothers me, if this is a car service and you do. not know youe way around especially around your vicinity why even have a car service, the customers service shown to me was disgusting and sour tasting. I work in a customer service environment and transportation related, never would I speak like that to any customer or human, dispatcher needs patience and respect. I definitely recommend for you NOT to use this car service, worst experience ever.

Absolutely awful.
I needed to go from Prospect/​Crown Heights (Eastern Parkway) to Woodhull Hospital to get an X-​Ray. I ordered the cab 15 minutes in advance to avoid waiting. Not only did the cab come 20 minutes late (and I was standing outside the whole time, which was SUPER great since I was going for a foot and ankle X-​Ray), but the driver didn’t even know where Woodhull was, even after giving him the address. He made this lame excuse that «The Jews were making traffic» (It’s Sukkot)… but that’s why I called ahead by 15 minutes. TO AVOID LATENESS.
Then, when I was on the phone with the clinic trying to explain my situation, he kept interrupting my phone call, trying to make light of his extreme lateness, and trying to make conversation with me despite me obviously not being in the mood. His route was circuitous, and he had to U-​turn after missing the enormous, gigantic, extremely obvious hospital. Because of this unprofessional company, I missed my appointment and and had to wait an extra hour and a half to be seen.
I try not to be «that Unilocaler» that just bitches and moans, but this was among the worst cab companies I’ve ever had the displeasure of using. DO NOT use this company. Use New Topacio instead. I regret trying something new when that company has always been 100% reliable.