Pratt Car Service

I’ve been using Pratt for years and in the end, I’ll never do so again. Some cars a re dirty and broken down and other drivers are rude and disrespectful. I’m going aUber, and I really didn’t want to but the service at Pratt has gone to the dogs. The last straw was they made me late for an important appointment and that was it. mincould not tolerate them anymore.

Airport pickup fail. Travelling with kids, & confirmed minivan did not show up. Ended up taking yellow can that couldn’t fit all car seats. Dispatch was rude and offered no apology. Would not recommend and will not use again.

I called them twice for an SUV for my husband and they have always been prompt and great.
The first time I called them, it was a last-​minute panicked call and they were in front of our apartment in minutes.
The second time, this morning, I had booked a reservation last night. They were on time like clockwork. I was amazed by their great service.
Even in the pouring rain this morning, the driver of the SUV stood outside with an umbrella and helped my husband put his stuff into the back of the SUV.
I would recommend them without hesitation for a pick up in Clinton Hill.

Watch out for these dudes, it is really hit or miss. I had a guy drive me from Myrtle Ave to Atlantic Ave going thru the neighborhood, straight shot, SLOW AS F***, kind of flirting the whole way, and then tried to charge me $ 15. When I complained he said it was a long journey. I gave him $ 11 and got out of the cab. I should say this was months ago, and I’ve taken one ride since that wasn’t nearly as bad. But it is really frustrating to have a driver who doesn’t understand me, AND I have to give him GPS directions from my phone.

They used to be good and on time. Now they’re the worst car service. They boned me 5 times in a row

They are so rude. Especially the people answering the phones are really disrespectful and ignoring you when u have question/​comments.

I’ve used them a couple times to go TO the airport, and they were fine.
Last night I called to arrange a pickup at JFK this morning — and specifically requested an SUV/​van as I was traveling with my bicycle. They said «no problem, the driver will be there».
Well, he wasn’t, and when I called the dispatcher told me he didn’t have any SUV’s in the area but could have one at the terminal in 8 – 10 minutes. I told him OK and waited fifteen minutes then called him back when the driver didn’t show or call (like the dispatcher said he would). This time he tells me he’s going to contact him and tell him to call me right away. Five minutes later the driver finally calls me and says he’ll be at the terminal in two minutes. Five minutes later I call him back asking where he is. Right then he pulls up — in a Lincoln! Asshats.
I hung up and took a yellow cab (van). 30 minutes wasted in the freezing cold with my fiancé. I’m conveniently losing Pratt’s number today, and never calling these twats again.

Takes you from Point A to Point B… Prices are fair and overall, a reliable cab service. From my experience, they are slightly cheaper than Über and their neighborhood competitor, New Bell Cab Service.
FYI Fixed rates from Pratt University to Union Square ($ 20).

Used to like this company a lot. My last driver refuses to let me in because I was carrying my dog that’s not big and it was going to be on my lap. First he said that his car was elite (in his broken English) and when I asked him what that was supposed to mean he said that he doesn’t drives dogs, I asked him again why, he was rude and told me because I am going to get allergies. Bad for him I speak Spanish and heard when he told the dispatcher that he doesn’t drives dogs. He wanted me to wait for another company car, but told him to forget it, since I was never going to call that company again. It was not need to be rude.

I tried to support these guys after reading multiple reports of questionable business practices by Über.
However, on a number of occasions in the past they’ve had no cars available, including yesterday. They never give an estimate of how long until a car might be available, instead they hang up on you abruptly.
Then today I made a booking three hours in advance for a trip to JFK. The car never showed up and when i called 15 minutes after the scheduled arrival time to follow up, they said they had no record of the booking.
That’s it. I’ll be going with Über, or anyone else, really, from now on.

I’ve taken this car service a number of times and they have always arrived right on time or even a few minutes before pickup. They are my go to for taking me to the Airport as well.
I had a flight the other day and needed to be picked-​up by 4:30am. Right out front!
My boyfriend today had a flight and needed to be picked up at 5:00am. Arrived at 4:55am.
They are reliable, have friendly drivers and offer a great Low rate to airports then most places.

It doesn’t seem that my driver’s first language is English and I speak no other languages except general phrases. After our «Good days» and «hellos» we had a lot of hand gesticulating and appeared to be in some sort of trance dance but he finally got where I wanted to be.
At my spot he was very kind and agreed to wait on me if I wasn’t going to be long. He asked for no further payment for this extra service. At least I think he didn’t.
He drove well as he took me to and from my destination, not once did I have to use my imaginary brakes.
I’ll use this cab service again.
The End.

Drivers are good but the dispatch can use some customer service classes! Can u say über

Been using Pratt for years. Just had a driver charge me $ 45 for a run to LGA from Clinton Hill. 1 stop in Bushwick. Called the desk and got no help. Über for me now on. Pratt just lost a good customer

My dog’s doing well, no thanks to Pratt Car Service…
I woke up recently to a disconcerting sight: my fourteen year old dog, unable to stand up. Knowing we needed to see the vet as soon as possible, I called Pratt Car Service.
«I have an emergency with my dog and I need a dog accommodating car to take her to the vet.»
«None available.»
«When will the – «
And that’s when they hung up on me.
This was around 9:15am, by the way. Not exactly the highest traffic time. A car not being available is understandable. Hanging up mid-​question not so much.
The story has a happy ending. A neighbor noticed something was wrong and took us in her van. And I learned not to call Pratt Car Service.

Worst experience I have ever had with a car service. Multiple fails. Not just a one time incident. Will never use their services again. Today I had to call back 5 times and waited 45 min for a car… which never showed up. Each time they said «5 more min». Then they tried to tell me my block was closed off which was completely false and asked me to walk to another destination 4 blocks away. wtf?. After calling another car service (which got there right away) i realized that Pratt has been charging me $ 8 more for the same trip. Avoid these guys at all costs. Bad business!

After flunking out multiple times with myrtle, I figured I’d give pratt a try. Cold Monday morning, running a few minutes behind schedule, so I called for a car to bring me the short ride from downtown bk to downtown manhattan. In general, i only use car services if I’m running late. They
Operator tells me the standard 5 minutes. In 5 minutes I go outside to wait, but I still have plenty of time. 10 minutes, no cab; I call again. «Any minute now». I wait. 10 more minutes and still no car… Call again. Dispatcher tells me he doesn’t know where my driver is, but at this point I’m still outside my house when I should be at work.
Eventually 2 cabs show up. To calm me down the driver had some loud Jesus radio happening, so at least there was that.

This place is awful. Half the time I or my roommate have called they say they have no available cars. The last time they did come to pick me up, the car was 20 minutes late, and I had to check on it once while I was waiting. I was way late to my appointment that was only in Park Slope (I’m in Clinton Hill.) I think they had forgotten about me because the guy who finally picked me up was surprised I had a dog, which I clearly stated in my original call. I use another place now.

It’s a sad and sordid story of a lost iphone.
I left it in the car, but realized right away. Called car service so the driver would come back. He didn’t. After repeated calls, they told me that he looked in the car and there was nothing.
Now, I can understand that a company cannot be responsible for every single worker and I wouldn’t give them 1 star review just because of that. However, the way they treated me on the phone was downright rude and disrespectful. They didn’t ask the driver to come back, they didn’t call me back and they basically said «Too bad, lady, deal with it».
I will never hire them again.

I had used Pratt once before and had a clean newer car, good driver, good experience. Yesterday I booked a car for 7am today to get to Penn and was told it would be $ 25 – 30, and that I’d get a headsup call at 10 to. No call by 7:05 so I gave them a ring and was told they were one minute away, which proved exactly accurate.
One of the back seat belts didn’t work, and by the first turn I could tell one would be necessary so I slid over and strapped in.
The «check oil tank» warning flashing constantly gave me pause, as did the fact that my driver seemed not to know about the existence of Penn station, but then we figured out it’s where the trains go, and he pumped the volume on the Spanish hip hop and started to sing along and all was well. He didn’t get out of the car to help me get my bags out of the trunk when we pulled up to Penn, but we were there right on time, ended up only costing $ 25, and he gave me a cute wave when he took off and called me «mama» so, I kinda loved it.