Pointe Plaza

I have traveled all over the world and if you give me a clean room, working wi fi and pleasant staff, I am good.
This place was a dump.
Stinky, smelly, dark and dingy with horrible small breakfast room!
Wi fi did not work and fellow guests were really upset at the manager’s rude attitude about their complaints about the wi fi.
No hangers in the closets.
Had to call for fresh towels for the room.
Booked it for location and price.
Never again.

An update to the review: In the interest of fairness, I am updating the review to reflect the fact that I did eventually get a refund for the night I did not stay there. It took a significant amount of my time on the phone with travelocity and american express.
Secondly, I never got a response from management to my emails or phone calls.

First visit to NYC and late to make plans so in limited selection, this hotel came up as a good value, clean and in safe neighborhood. Parking a little sketchy but no problems. Room was nice and more than enough space for family of five. Nothing close by to eat so you have to drive a fair ways to get to a decent restaurant. Left something behind and staff promptly called to make arrangements to get the belonging back to us.

A Jewish hotel. I’m non Jewish yet felt fine and welcomed. So clean, no questionable things at all. Suite setup so kitchen, bathroom, bedroom. Looked for a cheap stay and all $ 100-​$ 200 rang had reviews of bed bugs, drugs, hookers… This is in Brooklyn, but 3 mile walk into central Manhattan and Metro isn’t far. Got a Brooklyn Special on Expedia and cost $ 115.00 a night. Worth more than double. Serve a lite breakfast too. Deep bath tubs. And again quiet, clean. I think best find I ever came across. Worth the short trip in. Near Williamsburg Bridge and Manhattan Bridge. Great hotel. And if you hit a special then it’s like winning and going home with a good amount of money. 5 Star all the way. And not reviewed or spoken of. But truly a great hotel.

This seems to be the only hotel option in the vicinity. The price was so reasonable that I wasn’t sure how the quality would be. It’s really nice. Nice room with a kitchen. The staff was very friendly and helpful. It is located in an orthodox Jewish neighborhood… New York atmosphere. Several good takeout options a few blocks away on Myrtle Street.

We stayed here in July and the room was very clean, extremely large and the staff was very accommodating. The price also. Was unbeatable. Anything we asked for was done fast and friendly. They do offer a small breakfast but everything is walking distance so it’s very convenient. I would stay here again.

Really nice place. Super clean. Huge rooms. My only complaint is that the kitchen had no plates or utensils. Really weird. Other than that I think it’s a great alternative to pricey and small NYC hotels. Use Unilocal to find amazing local food delivery. Bedding is super clean. I usually won’t go near a hotel bed! Bathroom is modern and clean as well. A friend booked this. Honestly I would not have booked this sight unseen. I’m glad I gave it a try! There is even a single fold up bed in the closet!

This is a crappy hotel. The paint is peeling and wearing off. The television picture is not clear and volume had to be on high when the a/​c kicked on. I entered the room and found the window was open. The windows do not keep the sound of the traffic out of the room. It’s even worse when people want to lay on the horn (which is often). The door to the hallway is just as bad. When people are talking in the hallway, it’s like there is no door now. There is no place to set toiletries in the bathroom. Also, the cleaning staff did not obey the «Do Not Disturb» sign. They came in and cleaned the room even though I had the sign up. I hope Priceline does not choose this hotel for me again.

My boyfriend and I walked into our room to find 2 twin beds. After having a long stressful trip all we wanted was to lay together for the night. They lied to us and told us there were no other rooms with bigger beds available. Turns out they did have rooms but you had to pay $ 60 to upgrade to one. Why would I pay more that have a NORMAL sized bed? This place is just overall funky and weird. Pay a little bit more to get a real hotel room or use

We reserved a room through Groupon. The deal included the hotel stay with a bottle of wine as well as dinner in a restaurant several blocks away. Total $ 159. The deal required us to reserve many weeks in advance and to mention our Groupon which we did. After fighting awful BQE traffic we arrived at 5:00 having only about an hour to shower, change, and go to our next engagement. Not so fast! The desk clerk first told us that the Groupon had expired. When we showed her the actual document which clearly showed that was wrong, she just shrugged and admitted that the hotel management had decided just that day to stop honoring the groupons that day! (There were only 5 days left on the deal and everyone would already have been required to book)
She suggested we call Groupon if we had a problem with that. We did just that and Groupon customer service first checked our records and then asked to speak with the desk clerk. A debate ensued about whether Groupon was in breach of it’s agreement to send payment on the promotion. The argument had nothing to do with us. We had paid.
Nevertheless, the hotel clerk refused to summon management and insisted she would not honor the Groupon. Instead she offered us a standard room if we would (again) pay the Groupon price of $ 159 and deal ourselves with Groupon for a refund on the deal. Whe n we pointed out that the deal was not just for a room but also for dinner at a restaurant not in the hotel and for a bottle of wine in the hotel we made no headway.
We gave up and left, furious. Later that night — much later, because we had other things on our agenda — we finally found a room 2 hours away in Stamford. (the delay had to do with road construction) After being refuse a room at the Pointe Plaza because of a dispute that had nothing whatever to do with us, we finally checked into a hotel at 1:00 AM.
I have tweeted to the hotel and used their contact form after searching for their manager’s name on linkedin and facebook (try finding it on the website). To date, no response.
This is a horrible way to do business. Groupon is an advertising vendor. If they have a dispute with Groupon they should pursue it vigorously, but not by leaving me standing in the lobby with no place to sleep. The kicker? When we searched for alternate accomodations much later that evening we found that the going rate — without the need to bid — for the hotel that very night was $ 117 on Priceline.
Never do business with people who will punish the public to gain advantage in a contract dispute with a vendor.
For Groupon’s part, aside from giving us a refund which the deal spells out they will do, they gave us a $ 40 credit for future purposes and what at least sounded like a sincere apology. The $ 40 did not begin to compensate us for our trouble not to mention added expense, but it was better than the shoulder shrug we got from the Pointe Plaza hotel.

I stayed in one of the suites with account room and kitchen… And two queen beds. It was a wonderful experience. There isn’t access to a lot of shopping or food, but the hotel was nice and the service was excellent.
They have a free shuttle to Times Square at 9am every morning. They also let me have an early check in which meant so much after a redeye flight from Los Angeles.
This was very affordable and excellent for the price! Highly recommend.

Wow. Excellent and proactive customer service. Very very accommodative. I don’t think you will get this value in NY for visitors.
I did not check out yet but I could not stop writing this review.
Thank you !! Thank you !!

What a nice place. The service was über attentive, the room was clean, and the location is pretty darn nice if you don’t want to stay in Manhattan. Getting a cab can be a bit hard some hours, but it’s walking distance from some great food and nightlife in Willamsburg.

No fitness center.
Very hasidic neighborhood.
They offer a complimentary continental breakfast (before 10am) although my boyfriend and I preferred to go elsewhere.
The Standard size rooms were a bit on the smaller size. The suites were better, with a living area and kitchenette, very spacious. If you’re staying longer than a day or 2, I’d definitely recommend going with the suite.
This is a non-​smoking hotel. IF you do smoke (in your room), you will be charged a $ 200 fine.

if you’re looking for a safe neighborhood in Brooklyn and are not familiar with the area, this is the place. Easy highway access.
The neighborhood is VERY orthodox Jewish. The locals are not very welcoming, but they don’t bother you. It’s about a 10 minute walk to the nearest subway station which is safer and less scary than many in midtown. Everything shuts down in the immediate 5 block radius at about 9 pm. it’s not a long walk though (about 15 minutes) to the area where there are alot of bars and restaurants.
The front desk staff is beyond helpful and friendly. They have menus, subway maps, and lots of knowledge of local culture and know the areas to avoid. They are very prompt when you need something and call the front desk.
Safe parking lot ½ a block away for $ 15/​night
The reasons I gave 3 vs. 5 stars. ICE is a problem. They have ice machine in the kitchen, and they will bring it to you if you call, but only enough for about 2 – 3 beverages. The «continental breakfast» is lacking. bigtime. No meat, processed cheese, unripe fruit, cold cereal. the coffee SUCKS! there is a close bakery that alleviates those needs though.
overall, i enjoyed my stay, and would stay again. the safety and value is absolutely worth it.

My son was living in Bay Ridge while on a summer internship. Where we would typically stay in Manhattan, we decided to stay in Brooklyn for a couple of days and just putz around taking in the sights of that city for a change. After hours and hours of Trip Advisor’s research and reviews, we decided to check into the Pointe Plaza Hotel in the Williamsburg section of Brooklyn. Simple enough to find but not so simple to park in order to check in. Not a huge deal if you have a travel companion. We hoped to check in early but the room wasn’t ready so we went to my son’s apt., left the car there and went into the city for the day. We checked in later that evening, found the lobby immaculate, the staff incredibly pleasant and helpful, and the room spotless… and enormous! We did our usual bedbug check, pleased to announce that they passed! We opted for the upgraded room with a TV which was worth the extra $ 10/​nite, given the severe weather that everyone was watching. A lovely, fully-​applianced (and CLEAN) kitchenette area, LOTS of storage for anyone planning a lengthy stay or traveling with kids. A nice, clean, albeit tiny, breakfast room on the 5^th floor with a limited but fresh continental breakfast selection. The one downfall is the neighborhood (and the ONLY reason it is getting 4 stars and not 5). HAVING SAID THAT, I refer only to its sort of shabby, rundown condition. AT NO TIME did we feel unsafe walking the block from their *secured* parking lot to the hotel, and at dusk, nonetheless. We always manage to stay in NY neighborhoods on their designated «rubbish nights», meaning we are always dodging piles and piles of trash placed on the sidewalks for rubbish collection the next day. This stay was no exception. Whattaya gonna do? Trash happens. That was the worst it got in our schlep from the car to the hotel. What we learned in our research is that Williamsburg is the Hassidic Jewish community in Brooklyn. We were intrigued by this, as we would be traveling to the Amish country in PA. It was not for us, nor should be for anyone else, a deciding factor either for or against staying there. In reference to other’s comments about the residents’ unfriendliness there: we’re invading their territory, their community. let ‘em be. I know I wouldn’t want the constant traffic of «tourists» in my face day in and day out. They owe us tourists nothing.
We were looking for convenience and cleanliness, both of which we found here.
I cannot comment on its location to public transportation as we drove to Bay Ridge each day to start our day from there.
I would absolutely stay at the Pointe Plaza again, without hesitation, if we find ourselves in Brooklyn again.

Came with a Groupon. Neighborhood is Hasidic Jewish. We arrived Friday night and it was very quiet, and continued through Sat, the Sabbath. We kind of stuck out and were fascinated by the clothing and families. Felt very safe, nice quiet neighborhood.
Hotel looked a little sketchy from the outside but inside was nice. Lots of tile and dark woodwork. Room was a nice suite. Incredibly high ceilings, nice but plain décor. Cool sink in the bathrooms. Welcoming bottle of wine in the kitchenette. Decent kitchen, fridge, 2 burners and two sinks marked with signs in Hebrew. We never figured out why.
Upsides, nice safe neighborhood with some good on street parking. Subway not a bad walk away. Lots of funky cool places to eat in Williamsburg, not a bad walk away. Super comfy beds (but not queensize as we thought) super nice front desk staff. Very helpful and professional.
Downsides, thought we had queensize beds and pullout couch. Ended up with full and no couch. They brought a rollaway which was comfy for my teen son. Some of the fixtures dripped and were missing knobs. Some people might be uncomfortable in the predominantly Hasidic Jewish neighborhood. (I was fascinated by the culture and spent a good bit of time Googling info, very facinating)

Hotel was nice, but in an ultra Orthodox Jewish neighborhood. The locals were not very friendly or welcoming. I got dirty looks when I went running, and a chilly reception at the two local businesses I patronized. Im an open-​minded guy who does not discriminate at all, but I definitely felt out of place and a bit uncomfortable.
To anyone reading this, especially out-​of-​towners– its a decent enough hotel with large, clean rooms. Fridge, WiFi, high ceilings. But you’re going to stick out like a sore thumb unless you’re Hassidic Jewish. Don’t be shocked if the locals aren’t thrilled you’re there.

DISCLAIMER: I am finally posting this review, having let it languish in my «unfinished reviews» list since I drafted it in July of 2011. At that point Pointe Plaza had just opened. So please take this review with a hefty grain of Kosher salt.
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My recent experience at the Pointe Plaza Hotel was pretty odd. I’m the kind of Jew who knows a lot of Christmas carols and not a lot of Hebrew, so I was both baffled and intrigued when we got to the hotel and realized that absolutely EVERYONE walking around the neighborhood was in Orthodox Jewish garb, and the hotel itself was an Orthodox and Kosher establishment. It felt like we’d walked onto a movie set and no one had given us our costumes.
My boyfriend had paid for the hotel online, and we were meeting up with a friend of his there. When we got there we found that they had made his friend wait for us in the lobby, refusing to let him go up to the room because they needed see my boyfriend’s ID first– even though the room was already paid for. The poor guy had just gotten off of a 12-​hour flight, and they made him sit there and wait with all his luggage.
The hotel is brand new, so it is very nice and clean, but they have a lot of kinks to work out still. It took about twenty minutes for the man at the front desk to check us in– he sat there frowning at the computer and saying «just a minute… just a minute…» When we finally got to our room, we found it had two twin beds. That was not going to work for three people, and we’d paid extra for queen beds. I went back down to the front desk to talk to the front desk guy, who spent another ten minutes frowning at the computer and then took me up to another room, saying «I don’t know what this room has, but let’s check.» Twin beds in that one, too. Back downstairs, more waiting at the desk while the guy calls his boss, explains to him several times that we want queen beds, and asks him which rooms have them. At long last he sent me up to a third room to check the beds there; this one was a small suite with two full beds, but by that point we were willing to settle (though the whole place was so disorganized we knew there was no hope of a refund). I guess maybe Orthodox Jewish couples don’t regularly sleep together, hence the lack of large beds?
Other miscellaneous observations: on my grand tour during the futile search for queen beds, I observed that the rooms with kitchens had two sinks each; they were labeled in Hebrew, but I assume that one was for meat and one for milk. Every door had a mezuzah on it (the little box with Hebrew lettering that contains scrolls with prayers). The breakfast was okay… there was a little kitchenette on each floor with a coffee maker, toaster, microwave, and various cereal, bread, jam, fruit, and other things marked kosher. You had to serve yourself. Neither the food nor the room was especially appealing.
The most interesting part of the stay was the unspoken awkwardness between the guy at the front desk and the very uncomfortable, Middle-​Eastern-​looking Muslim family (dad in a turban, mom and daughters in hijabs) who arrived in the lobby a few minutes after we did. We passed them in the hallway later on, and the father in the family asked us, «Did you know what this neighborhood was like when you chose the hotel?» I responded enthusiastically: «Oh, I know it looks boring right around here, it’s very residential, but I checked online and there are lots of interesting restaurants and bars not far away.» I was going to elaborate, but my boyfriend was firmly tugging me along by the arm. «I don’t think that’s what he meant about the neighborhood,» he said when we got out of earshot of the family. «Oh. Right.»

I got a deal on groupon which is why I stayed here. The neighborhood was in a orthodox jewish area. Major culture shock! Literally everybody was in traditional attire, every woman had a stroller with kids, and all the men traveled solo.
Oh yeah about the hotel, the décor in the hallways reminded me of a 70’s movie but it was cute I liked it. The standard room was of course typical but it had a small kitchen area with hot plates, which was cool. I give customer service 5 stars, very welcoming, cooperative, and efficient. Only thing I found tacky was in the room for the continental breakfast they had tissue boxes in lieu of napkins/​paper towels. Lol I would bring my own juice, they ran out by the time I got upstairs. Oh and the shower curtain was old, I saw what looked to be mildew.
As far as traveling, it’s not far from the subway and Mahattan is just a few stops away. It’s also right by Marcy son! (for the jay-​z fans.) lol
Parking wasn’t an issue at all on the weekends, in this neighborhood. I actually didn’t have an issue parking in any part of Brooklyn.