Plaza Auto Mall Service Center

I understand that people gets upset once their car not running smoothly, but that is life. The service rep job is to deliver great service to the best of their ability.
I sound like their spokesperson, right? I am not, I must remind myself of this fact when my Honda Accord was acting up due to a bad battery. The manager on duty defuse my anger beautifully and scheduled a follow up for system update. He came to me with updates during my 3 hour wait. Even though it was long wait, I love that he was delivering greasy customer service. If this place was resturant, I would give him 25% tip. Thanks MOD!
Recommendation:
I didn’t know my car was due to major firmware update that may resolve my future issues. So if you have a newer car ask the manager if you need it. It may take 2 hours, so bring your fully charged iPad

Went there for my first oil change for my 2015 Honda Accord Sport. Despite many negative reviews about this service center, my experience was decent.
Can’t say the same about the Honda dealership next door, those guys’ work ethics is pathetic and beyond unprofessional. They act like they are doing you a favor by selling you a car, but I’ll save it for another review…
Anyways, I had an appointment for 08:00. I showed up on time and my car got taken care of immediately. The A1 service, that includes only oil change, took about 30 – 40 minutes and I spent that time in the client’s waiting area, which was clean, had decent amount of seats and a big flatscreen TV. The car got serviced, I payed my $ 45 bill and departed. Overall experience was OK but I sure have experienced better. For instance, Honda service center in El Paso, where I used to be stationed at for 4 years, used to provide superior customer service comparing to this one and had way better facilities.

Oil Change, NY Inspection and a recall work… it took them 5 hours? Initially the hyundai advisor told me that there’s a lot of work that day and it will take them approx. 2 hours to service my car since I booked for an appointment and there is a recall job. You can do better than this guys. You’ve done better before. What happened?

This is for Honda service. They got me in without an appointment. Took only an hour while they were super busy. Thank you. Good service. They also honored a coupon from my other car.

Their service center suck. Go here if you don’t mind waiting four hours for a oil change while you watch the employees walk around not giving a $@#& if their inconveniencing you and laughing and joking around with each other then go for it. Worst experience in my life

This is by far the worst and most unprofessional place to do business with. I had an appointment at 12:30 PM just for standard oil change. Once I get there they informed me it will be a minimum of 2 hour wait and they will call us once the car was done I was already annoyed because on the phone they had said 30 minute wait. I leave to eat. Hours go by and still no call. I call around 2:50PM. They said «oh we’re closing at 3 PM» WTF. Thanks for calling or even leaving a voicemail. NOT!!! When I got there they said we had to wait for the guy to close our paperwork. I turn around and the guy is laughing and talking to his co worker. He wasn’t even working on our paperwork. I complained to the staff. They didn’t even apologize. Finally they give us the car back. Luckily I didn’t have to pay anything.

Overstaffed yet non working
Non caring
Don’t listen
Misdiagnose
Don’t call with updates
Don’t answer the phone when you call
Nickel and dime you
Incredibly expensive
I’ll never come here again unless the only game in town

My review is for Hyundai Service.
This is the 4^th time i brought my car here to get it fixed. And mechanics for the 4^th time keep writing in their Work Order Notes that they did not find anything wrong with my car, while the car shakes intensively when parked, i even took the car to a mechanic before i brought it for the 4^th time just to verify that one of my engine mounts is broken including the tensioner. You don’t have to be a mechanic to just sit in my car and feel the shakes and vibrations that engine is producing.
The 3^rd time i brought the car in one of the service advisors didn’t even wanna take the car in to the shop, he just told me that vibrations and shakes are due to having half a tank gas, whaaat? he also gave me a little lesson on the way cylinders work inside engine so shaking and vibrating is a natural thing. The CAR’s year is 2015 by the way.

Don’t go here there horrible, there main goal is to make money any way necessary they will charge you crazy amounts for things that don’t need to be done, and be prepared to not have ur car for at least 4 hours bc there so slow, you would be better off doing the repairs on your own then coming to this place, and the manager looks Rick or rich (can’t remember his name bc he talks like he has marbles in his mouth is a joke) if I could give them a zero I would I wouldn’t send my worst enemy here stay far away from this place…
Ps the best part when there done with ur car they just leave it parked in the middle of the street on Nostrand Ave

Of all the places I could have chosen for my first review, I choose you Honda Service Center because you HOLD a special place in my heart /​sarcasm.
I made an appointment for 11:00 to troubleshoot a clicking problem I had with the left side of my car (mind you it was leased only 6 months ago, car gods — why do you hate me so) and I pulled into their service center at around 10:50. There was only a line of two people in front of me and sadly enough, I had to wait until 11:30 until someone came up to my window and asked if I needed assistance (well no duh, I just like to park my car in random places)
Carla, the girl who helped me, was nice and attentive and took down the information for my car and told me she would that it would take 2 – 3 hours to fix and she would call me when the car was ready. 2 – 3 hours? eh why not I’ve waited an hour and half for an oil change before.
In regards to workers that worked there, it seemed as if they were just walking around minding their own business, not very customer friendly and oriented if you ask me.
I get a call from Carla at around 2:30 stating that my car was ready for pickup and that it would be no charge for tightening some struts that had come loose (woohoo).
I step into the center and after waiting around for 10 minutes, I finally realized that I had to present my invoice to the booth inside the waiting room in order to get my car. Thanks to the workers who were just standing around there while I aimlessly walked around your service center, looking for my baby.
But WAIT. it gets even better! As I finally get the attention of one of the workers, another customer who apparently was waiting for his vehicle drove up in my Honda stating that he was given the wrong car! He had noticed my cheap Hawaiian air freshener (again don’t judge) and had driven off with my car. WOW. You guys let some stranger almost drive off in my practically brand new car. Poor service, long wait time, avoid if possible.
+1 for diagnosing and fixing the problem
+1 for Carla

This is a review of a HYUNDAI SERVICE CENTER.
I have been using this Service Canter on and off for the past 4 years.
As I am writing this review, I am awaiting my car to be serviced. I had an appointment for 9:30 AM and pulled in to their driveway at that time. There were 2 cars in front of me. The girl who registers your car and inspects it upon arrival came up to the car right in front of me after me already waiting for about 10 minutes. Once she was done with the car in front of me, she took what seemed like a «leave of absence» for 10 – 15 minutes and then finally came up to me to check the vehicle in. She couldn’t read the vin number off the tag attached to a windshield and asked me for registration. Then she walked around my car, made some notes on her pad, asked me for mileage and told me to wait in my vehicle. She came back after about 10 minutes and asked for the mileage again. Then she told me that I will be invited into the advisor’s office once the customer in front of me is done. Well, the customer in front of me was just walking into that office. At this point I lowered the back of my seat and turned my radio on because it seemed that I won’t be seen for a long while. At 10:30 AM I was approaches by some worker who said «Hey!» and pointed in the direction of the office of the advisor. The previous customer was about to leave the office and what the worker was trying to convey is that I was next. I came into the office and was greeted by advisor Marco Gattabria. I expressed my concern with the waiting time and the fact that my appointment was at 9:30 AM and not 10:30 AM to which he states he is the only one working right now and just proceeded to telling me that my car at current mileage will benefit from their «special maintenance package»… I asked for the price and was told that it was only $ 450. Or really? I told them that I am interested in oil change and tire rotation only. I was offered another «special» price for another package, which I politely declined again. I have asked to check if wheel alignment will be needed as well and a price check on that. The advisor, knowing that I had the «member price» booklet told me the price for wheel alignment was «only $ 99». I proceeded to retrieve a page from my booklet that had a price of $ 59. He just looked at me and said «Oh». To make this experience even more pleasant, the «advisor» had to redo the whole process of registering and creating a work order again because apparently my car was registered in their system under a wrong VIN. Any apologies for check in that lasted for almost 2 hours.
To sum up the checking in process:
~wait time to be just seen and spoken to is over one hour (make sure to make a playlist named «God Have Mercy» just for that occasion to keep you calm and sane!);
~the Service Center «advisor» is deceiving and is trying to sell you services at the highest market price; hide your wallet well because he just might attempt to pick it when persuasion fails.
If you still interested in coming in here for service let’s move on to the «Waiting LOUNGE». Lounge??? It resembles a hole in the wall taking into consideration that you will be spending 2 – 3 hours in here just for oil change or 4 – 5 hours if you add any other services to your oil change. You walk in and see rows of chairs all facing in the same direction (don’t you feel loungy already?!). There is one snack vending machine and one Coca Cola vending machine. A simple snack will cost you $ 3. And if you still have money for the drink, it’s another $ 4 (I think I can get a drink cheaper at the poch bar in the city!).
The «courtesy vehicle» is offered to take you anywhere within 3 mile radius. The drivers lunch hour last for over two hours thou and there is no one covering during that time. Therefore, if you need to go someplace OR return from where you were taken you will have to wait until the driver fills his belly and decides to come back to work.
Very poor management. Very poor level of professionalism. High prices. Avoid at all cost. Joe Shmoe around the corner would do a better job with much better customer service. Steer clear!

If I could give a negative star review, I would. Came in for a check engine light. The guy assigned to me tried to scare me the whole «your engine could explode» or «its illegal to drive with a check engine light on». Spare me the scare tactics. I keep my car in good shape, get it checked regularly with scheduled maintenance and I barely drive the car during the week. Then he hits me with the ridiculous $ 110 for a «diagnostic» for a check engine light which took 3 HOURS. 3 HOURS! !!! I was there at 7:30. .ok 7:33 but c’mon…I had some place to be hence I booked an earlier appointment so I wouldn’t have to be there for hours on end. Then in the end the guy tells me basically what I told him and I had to pay and then I told Sears did the same thing and didn’t charge me, he basically called me a liar and then when I told him I have the paperwork in the car he was uhhh well… BS. I should have just said forget when I got the BS vibe from him in the beginning. now im $ 120 bucks lighter. The money isn’t the biggest complaint. I dont like the fact that it took 3 HOURS and he did NOT tell me it would take that long. Communicating with your customers is key. Tell me you think its gonna take 2+hours so I can make the decision as to whether I want to stay. Dont tell me it takes long after I start complaining.

I Do not recommend the service department, i took my honda for a recall on the trany, first time they reprogram the computer and it was worse than before, also someone stole a piece from a gas cap and prevent my driver slide door to open, 2^nd time they was an accident the mechanic dropped the trany on the floor and cracked the case, when i found out i demanded a new transmission, they refuse to replace it, I ended getting a used transmission from an older model car, then left transmission cooler line loose leaking oil, they left frame loose making a wierd noise on bumps, thanks God I’m a mechanic and corrected the problem, very disappointed with the dealership I will never go back for service

I used to hate bringing my car in here years ago. I’d go in for an oil change and come out $ 600 lighter — 15 things needed to be fixed. After they erroneously changed my timing belt twice in 3 months (which they admitted was their mistake), I was done.
10 years later, brand new car, I tried them again a few times and had no ill feelings. Got my oil changes as asked, used the shuttle to wait at a friend’s nearby and no surprises on my final bill. But after a recent visit, I’m not so sure I’ll go back. Went in for another oil change and inspection and they said I needed a few other things done (tire rotation, change air filters, etc). Nothing major and they tso I was okay. The initial wait time given was an hour but with the other services added, I was told it would be at least two hours. When one of the workers said it would not be two hours, I decided to pick up the vehicle the next morning. The advisor said «no problem, hun, it’ll be done tonight and you can pick it up when we open at 7am». I say perfect since I have to be on the road no later than 7:15am.
That evening, I get a call with the total cost and he says «you can pick up your car tomorrow afternoon». Wait, wait, wait! As I told you that morning, I NEED it early the next day. He stutters for a moment and says «uh, yeah, yeah, sure it’ll be ready». I should’ve known that his hesitance meant he was lying.
The next morning, I call for a shuttle at 7:08, and got no answer. Called the advisor, who told me the driver was out and probably didn’t hear the phone. Continued to call for 25 minutes as I made my way to the service center myself since I just could not wait any longer. I got my car an hour and 50 minutes after I was supposed to. So very disappointed.
If the shuttle is not available, tell me and I won’t wait for it. If my car won’t be ready the by 7am, tell me and I’ll make other arrangements or change my plans. Just a few simple words could have made a difference.

I’ve had really mixed experiences at Plaza Honda in my attempt to resolve an issue with my Honda’s paint job that was covered under warranty. Appointments are made through a call center in which the receptionists don’t have full access to prior appointment records.
A couple of receptionists with whom I spoke were helpful and asked around when they were unsure how to handle a question. More often than not, however, they were rude and short with me, not to mention wrong in their recommendations for how to proceed.
I started this process in November, and had not been told ahead of time what to expect. I remember being pretty upset the first time I brought my car to their shop because I waited for 2 – 3 hours, only to find that their one task of the visit was to take some pictures of the car. They weren’t particularly sympathetic of how long it took them to do this, and told me that they would contact me once they received the «okay» from headquarters to do the paint work. I waited for three weeks, then called them. No one could tell me what was going on, until I was finally forwarded to the voicemail of «the guy who knows». I left a message, and waited three days. I called again and left another message. Another week went by, and I called again. When I finally reached him, he told me it was approved and «could you bring in your car tomorrow and leave it with us for a few days?» As if I had nothing planned for the winter holidays.
So now, after an 8 month hiatus, I could finally stomach dealing with them again. Again, the receptionists didn’t really understand what my appointment was for, though one was kind enough to speak with the service people and clarify the warranty bulletin. An appointment was scheduled, and I drove over this morning. My experience today was much better in terms of the personalities I dealt with, though there seemed to be plenty of confusion about how my situation should be handled. I drove to «service», as was the implied location over the phone, and a Honda dealer with a fake smile sent me to Paul at the body shop instead. At least the dealer understood what work I needed done. Paul was friendly, entertaining and got things sorted out quickly. However, this review isn’t about the body shop portion of Plaza Auto. It’s about the Honda Service Center. Based on my experience with the staff in the service department, I wouldn’t be hassled with bringing my car back unless I have another warrantee or recall issue and am therefore forced to do so. The body shop on the other hand, well… we’ll see how it works out when I pick it up on Friday! :fingers crossed:

Terrible! I put a $ 500 deposit on a car, came to get it and it was was all banged up! The cd player didn’t work and the sunroof was broken. There were cloth tears and stains! That was two months ago. I am still waiting for my deposit back. I had to get my bank involved!

Service non-​existent at this organization. Parts doesn’t communicate with service and they make the consuemr do all the work. I finally got a service rep who seemed like he would take care of things with my simple side mirror repair, and then did not get back to me despite leaving 3 messages.
Horrible. Horrible. Horrible.

Have 2002 350 gxl hyundai with extended warranty. It is not worth the $ 3000.00 I paid. It really does not cover anything on repair of my car. I took our 10 years or 100,000 miles. When the car gets old they call it wear and tear and then it not covered especially when the car is not 10 yrs. old. Factory Power Door Lock keeps locking while driving, idling, go over a bump. One day getting out of my car to help my mother get her walker out while car still on idling, the doors lock and I was not able to get in the car until I called someone to come over to help me open the doors. They put in several actualors on my door keep having the same problem. This was going on since 2008.
Second problem they change my transmisson once for burning transmission oil, Also the oil jelled. Now 2010 same problem. Went to a transmission place they tell me burned traning fluid, Plaza tells me just drity not burned. If I want do a transmission flush. Another bill and labor. Now my car is costing me About $ 1000.00 just between repairs and labor. All for the same problems over and over again. Hyundai office in St. Lake City refuse to stand by a customer. They think the shop has the answers, customer has no answers. Wrong. Now I will never buy another Hyundai since the shops are individually owned and they could do what they want. So why should Hyundai stand be hind us. They got all the money for the car and warranties. We expect just pay and pay.
Today the car is in Giuffure Auto Mall repairing the damage Plaza Hyundai Repair shop ruined.
It gave my car a cancer and a heart problem. For 2 months maybe more I paid for a loaner car $ 1000.00 Now I am driving a 2011 Sonata till my car is repaired. The are putting in a new engine because of Plaza Hyundai Repair center.
When I call Hyundai in St. Lake City they keep closing the case, stating the car is being repaired.
I asked for a copy of my service contract and Hyundai can’t find it.
My feeling for me to buy another Hyundai never. But If you live in Brooklyn NY go over to Giuffure Auto Mall on 88^th street in Brooklyn and tell them I send you. They stand by your contacts not like Plaza Hyundai.

USE WITH CAUTION! I own a Honda and periodicly recieve discounted service for oil changes and such in the mail or email. Firstly, if you go for a oil change, don’t expect to done in a hour as promised. But what really prompted me to put in this review was that recently my car started stalling and thinking it was the battery (which I already knew about), i broought it in. «Diagnostic» is how they get you to stay because your in the bag for $ 110! Then the «advisor» tells me there is a «sensor» problem which cost $ 300 and 2 days to fix! BUT HERES the tipper, they call me the afternoon of the day of pick-​up and say the job is not done and he misqouted and it will cost a additional $ 200 and won’t be ready until the next day! The «advisor» at one point stated you have you can have your car back once you pay all the labor charges if you don’t want to do the job! Lastly, a email of the situation to the manager of the service center did not even get me a return call! DON’T STEP IN THIS PLACE UNLESS YOU HAVE A KNOWN PROBLEM UNDER WARRENTY AND PLENTY OF TIME ON YOUR HANDS!

I went to this service center because it had an excellent review. I was not disappointed. At 55, 000 miles, the maintainance schedule states you should have everything tightend to the undercarriage. They did this and checked the car completely, even though it wasn’t under warranty, and I had bought it from a different dealership, and did not charge a penny. I found them honest and reliable. I was helped by Anthony, who was honest and gracious.