Pizzazzz Toyz

Great place to buy toys.
The place may be a little bit smaller, but they have great toys and they always treat you nicely.
Is an amazing place on Cobble Hill, Brooklyn.
wish they have more Batman stuff do, but love the toys and sometimes they have incredible specials.

«Why is that mommy crying?».
That’s the question my 3-​year old asked me yesterday as we saw a woman with a baby stroller in tears on Butler Street almost a block from this store, while two men walked quickly away from her towards Court Street. As she caught up with us on the sidewalk, she sobbed, «Those two guys attacked me…» WTF? This is Cobble Hill, one of the nicest and most family-​friendly neighborhoods in America. But apparently the two men were from Pizzazz store and they had mistaken her for a shoplifter, found her outside the store, grabbed her stroller (while her baby was still seated inside!), and snatched her bag containing her wallet from the back of stroller to search through the contents while she protested, only to come up empty-​handed of any items taken from the store. That’s misunderstanding #1. Too bad they failed to communicate what the f*ck they were doing because she thought she and her baby were being ROBBED! Misunderstanding #2.
How about communicating like normal customer service people who might say: «Excuse me, but can we look inside your bag?» instead of coming out of nowhere and grabbing someone’s purse. If this had happened to me, I would think it was a mugging too. What makes the staff at this store think it’s okay to take matters into their own hands and attack customers, instead of calling the cops? That innocent customer was left shaken and sobbing on the street, and apologies or not, that lady is going to have nightmares for a long time…

Where to begin? Their selection is okay, and the neighborhood depends on having baby stores around, fine. But Pizzazzz is run by very sketchy people. As other reviews have pointed out, they have bad customer service (don’t be surprised if you get barked at for some random thing). I guess I would be a little bit less surprised with the sketchiness if it were a pizza joint, rather than a place to buy children’s items.

I am writing about Pizzazzz Kids (same store a few doors down). This place is local and convenient and that’s basically all that I can say that is positive. The sales people are not very helpful and look at you like your crazy if you have a simple question. Never the less I tend to shop here if I’m in a pinch and don’t want venture to a larger store. Here is what ticked me off most recently: I purchased a pair of flip flops for my 6 year old. They were a bit pricy but cute. It is April so she only wore them a few days when we were in Florida. I noticed that they were starting to break at the sole and becoming a trip hazard. When I tried exchanging them I was told that there was nothing that they can do because they had been worn. That basically states that they do not stand behind the over priced products that they carry. I wanted a new pair, Not refund! My point was that they were falling apart after being worn less than 1 week. A $ 35 pair of kids flip flops should at least last the season. I seriously do not think I will shop here again. This really turned me off. After all, I expect good customer service when I shop local!

The only ‘normal’ baby stores in all of hipster brooklyn, pizzaz has literally every last min product new parents need: from all the medela bits & pieces to all-​in-​one baby food steamer /​blenders to strollers& carriers to adorable, high-​end gifts. The toy store half even sells regular plastic playthings that kids actually like. Sure, it’s way more expensive than buy buy baby. But who wants to spend 3 hrs dragging an infant to chelsea for replacement breast pump valves?

This is a fun store with helpful staff. We love going in there! It is small (it is hard with strollers) but we love this store!

I have been a customer of Pizzazz Kids (the baby store) for close to 2 years. I have bought many gifts for friends there and when I had a baby of my own decided to buy local whenever I could. Up until today, I had always had a good experience both with the inventory and the sales people. In fact, I have recommended this store to other mom friends as well.
I went in today to attempt to return a set of Safety 1^st oven knob covers for childproofing. Now I understand that I opened the box which is how I was able to discover that they did not work on my oven. I had the original receipt and the packaging. I was not looking for a refund, but was happy to exchange for other items in the store. The woman working at the counter was someone I had not previously worked with and it turned out to be the owner (which I am still in shock about). She had an attitude and was rather dismissive. She basically told me that since the box had been opened it was her policy to not accept the return. Granted I did not like what I was hearing, but worse was the delivery. When I explained that I had been able to return things in the past she said she would have to have a talk with her girls because that is not her policy. Mind you, this policy is not stated anywhere in the store, on the receipt or told to you when you check out. The owner did inform me that she is good about taking back merchandise that is broken or defective, but not if it didn’t work out because she couldn’t get any credit for it. When I asked further questions and then pointed out that I choose to shop local instead of going to large retailers and that they would have taken back the opened product she basically just continued to argue with me.
To me, good customer service had less to do with her policy and more to do with how she went about enforcing her policy. There was not a single apology or explanation other than she couldn’t get credit for it.
As a frequent customer, I expected better especially from the owner! When I got home I looked online only to discover that the oven knobs she refused to take back were being sold at several places for $ 7.99 and I paid $ 15.99!!! I guess that makes me the dummy for paying double, being totally out of luck in regards to her exchange policy and total lack of customer service. It will be large retailers for me from now on. I don’t need to pay more and be treated badly too. Oh and I didn’t even mention to her that my husband and I were planning on going there this weekend to buy a new stroller. Her refusal to exchange my $ 15 item cost her a $ 400 sale.

The Rainbow Loom craze is hot right now and if your children are making bracelets at a breakneck speed, Pizzzazzz has replacement rubber bands in stock. The are priced similar to online sites like Amazon and no need to wait for while there shipped. If you don’t know about Rainbow Loom (like most parents) your kids do. Great craft project for 8yo and up.

I was in there yesterday with my four year old daughter and right next to her, one of the proprietors said to a coworker, «We got a lot of new train shit in today.»
Nice.

Nice little neighborhood toy store. It reminds me of the toy stores that were in all the neighborhoods growing up. Toy-​R-​Us it is not but you can always find a decent toy for a young child. Sometimes you just need to buy a ball to play with other kids on the block. This is the kind of store you go to get that ball or small toy.

I felt compelled to write an update because due to my sheer laziness and last minute shopping, I have been forced to come here very often. Yes, you overpay by a LOT, but the latest experience with their sales people has been nothing but pleasant. In fact, one of them even admitted that everything is very expensive in their store. I recently bought a few items and then checked on amazon to learn that I overpaid (in some cases) by as much as double!!! Yes, there was a toy I purchased that was just over 30 bucks and I paid 60. That’s shameful!
I give them three stars, mostly for improved customer service and fantastic selection.

I’m so happy this store is in the neighborhood. It’s got a great selection of top of the line baby items and all the basics. I only come here when I’m too lazy to go to the city to the big toy stores and don’t want to wait for an amazon shipment. For the convenience of the location, I’m ok paying a little more. Plus the customer service has been nothing but pleasant whenever I’ve shopped there. Will definitely be back for my next emergency baby item or last minute gift.

This review is for Pizzazzz kids: I love this place! I end up going in to look for something every few weeks if not more often and have come to rely on the excellent customer service– I’ve gotten help figuring out different strollers, footmuffs, hats, sippy cups, bottles, sheets, carriers, natural skin care, gifts, etc. I usually do a lot of research before buying baby items and still end up being confused– being able to go into Pizzazzz and see the items and talk to the sales people here often gives me another aspect to think about that I haven’t thought to consider. I also appreciate that when they don’t carry what I’m looking for, the sales people have suggested other places to go to get what I need (i.e. when I was looking for a certain skin ointment for my son they suggested I go to Park Naturals down the street where they knew I could find what I was looking for). This kind of honesty, convenience and help keeps me coming back. I count this store as a resource that has made parenting a bit easier!
I find the prices to be the same as the cheapest versions on Amazon. For the same money, I like supporting a local business and not having to wait for shipping (even with free 2 day shipping through «Amazon Mom»).
I’ve only visited the toy store once and it was the weekend before Christmas so was not surprisingly busy and crowded. The service was still good!

I’ve been going to Pizzazz for over 5 years and have bought from them everything from big kid presents to strollers to even furniture. The staff has NEVER been rude to me — in fact they are always helpful. They know their own inventory better than any computer, and can find whatever I need in seconds. There is definitely a mark up for many things, but guess what? They are a business! They have a great location (there isn’t another store like it in Bococa) and if you don’t have time to order it online, chances are, they will carry what you need. It’s a great store for last minute gifts or items you might need (even baby friendly cleaning supplies) or items you might want (mini kick scooters & kettler trikes). And it turns out that many busy parents find themselves in a bind more often than they like & Pizzazz has come through every single time.

I weigh in here to concur with reviews about the service. My review is based on 4 years of shopping here, only when I absolutely must. Believe me, it’s horrible. Mainly, the salespeople are so rude. They missed out on the be-​nice-​to-​customers day in store school. They act as if they are doing me a massive favor by letting me pay top dollar for a toy. I absolutely go out of my way to support local business, but this is one instance where I have no guilt at all shopping at big stores like Toys R Us and paying 20% less all while being treated nicely.
I would give one star, except that their inventory is good.

My comments pertain to the Kids store:
The sales people here are really not that bad. Plus, where else can I go in Carroll Gardens/​Cobble Hill to grab a wide range of items for my baby? Would love to know if there’s a better place around. I stop by here every week or so to pick up Medela replacement parts, natural skin products for the little one, sun hats, stroller toys, etc. They seem to have everything I need. Prices in some cases are high, though. But shocker — it’s an independent store. Go to Amazon if you want to save a few bucks and wait for the shipping.

First of all we should note that Pizzazz has 2 storefronts on the same block — one is toys and one is kids.
Kids
I think this place is great. I saw a review about the salesperson having a tude, but I’ve had the complete opposite experience! Every time I’ve gone in (which is often), I’ve got nothing but respectful staff who take the time to answer all sorts of questions.
In particular, they were SOO helpful when it came to deciding on a stroller. They have literally like every brand and model in the back, and you can take them for test drives. We went several times to look at strollers, and 3 of those times we spoke to clerks who were so helpful. They gave us suggestions on what we might consider based on our criteria, demos on how to fold them, and they let you take them for a test drive on the street (more than you might think, it’s great to actually feel the diff between various levels of strollers in a given brand…)
I’ve also gone in requesting tips/​advice on other products and received the same knowledgeable and thoughtful service.
I think the overpriced comments might be more for the Toyz store? In kids, strollers (for example) are standard prices.

Sorry to inconvenience you lady buy spending over a hundred bucks and being your only customer in the store. Major unnessasary tude. Chatted to coworker entire time of transaction even ignoring me when I asked a question. Completely unhelpful. I was shocked at the level of rudeness! Store is way overpriced and inventory so packed u can’t find anything in any sort of order. She also tried to sell me a rusted dusty robot as a birthday present. Really? I’m just outraged at my second horrible experience (nearly eveyone deserves a second chance).
This place will not get my business or recommendation. I’d rather shop at the most ghetto Target on the planet or the most expensive shi-​shi boutique, this middle ground hack is not cutting the kid/​parent satisfaction mustard

There may be a lot of shi shi boutiques for moms and kids in and around this Brooklyn neighborhood but this one shouldn’t be missed. It looks like an overstocked warehouse with all the bikes and strollers lined up in front. Thanks to our daughter who spotted it while we were eating at Osaka, we visited it out of curiousity and saw the potential of this neighborhood business.
Their shop was packed with toys that could make every kid in this neighborhood wish he/​she got locked in for a night. It’s no FAO Schwarz or Toys R’ Us but I think the toy brands are well-​represented. I believe we met the family who runs it and it looks like they know their stuff. I would bet that if you didn’t find something you needed in this store, they will try to get it for you.
Their baby store is located two doors away and they have stuff you wouldn’t find at Babies R’ Us! They have some trendy strollers and high chairs. My favorite find was a giant Rollie Pollie Ollie Doll.

Walking by outside, I’ve never thought much of this toy store, which I assumed would be like the neighborhood toy store near my place in Greenpoint. But you know what assuming does, and sure enough, it did just that.
This toy store is awesome. It’s much bigger and deeper than you could ever tell from the front steps, and its somewhat narrow aisles are filled to the ceiling with tightly packed toys. Little space is left unfilled.
They have all kinds of toys in stock, from the rubber balls on the front steps, Papo fantasy and soldier figures near the checkout, Brio trains and Thomas the Tank Engine, Marvel superhero action figures, games and puzzles, and more wonderful stuff.
It’s kind of like Winn Discount, only full of toys and slightly higher caliber. The shop is packed tight, and it’s a joy just to walk up and down the aisles looking at the modern state of toys. Of course, you should also buy a toy for a child in your life. C. and I bought several!