PetSmart

Don’t wait your time if traveling to this location if you need to purchase prescription dog food. They do not carry it. It’s a waste of time and gas.

Despite my better judgment and preconceived notion about chain store groomers, I decided to take my Pomeranian for a basic bath. When I got him back, he appeared 75% dry and was shaking in a towel. I asked why is he shaking– nobody knows. At that point, I just wanted to pay and leave. I bring him home and he keeps messing with his eye like there is something in it. I look in and it looks like a thin layer of plastic is on his eye and I have no idea how to get it out, besides taking a visit to the vet to get it flushed. Thanks Petsmart, I will never return for grooming services.

I just moved to Brooklyn recently, And was recommended by a friend to go to PetSmart. After brining my 2yr old Peekapoo (Pekingese & Poodle mix) there yesterday, I WILL NEVER USE THEIR SERVICE AGAIN!
He has been getting groomed since he was 3 months old this is nothing new to us. They took over 2 ½ hours to groom him (I have never waited that long, Ever!) When I met the women who would be grooming him she had an attitude like she couldn’t be bothered.
When I finally received the call he was ready The women who groomed him was not the women who brought him out to me. I actually never saw the women again. This is the 1^st time using their services I had questions about how the visit went and nobody had any answers.
I’m extremely disappointed in the service overall including the cut. She seemed to shave one part of the top of his head to close to the skin leaving it red and irritated looking, and he has been scratching his ears since we got home. I also had to brush out one of his ears which was completely tangled.
Petsmart has lost my business completely!

The place is big unfortunately their isn’t a Banfield hospital in it like some petsmarts.

This store is very clean and it’s very easy to find what you are looking for. Everyone that works there is very friendly and very knowledgeable on the products in the store. That is a big plus. I got information for my cats, and my turtles. I switched to a new cat food brand and if they don’t like it, I can bring it back and get a refund. My turtles got a new tank, so they are now hooked up. As soon as you walk in the door there is always someone ready to assist you. That I like. Another perk is you can bring your pets in the store. Don’t forget to get a card because you can get discounts and email for when there are sales.

Every time I walk into this store I am always pleased with the customer service. I always brought my dog with me and they are always so nice to both of us. One day I found out my girl had cancer and we went here to buy treats and toys, then participate in their Halloween contest. Well she got first place :) but that is not why I love them. Whenever I went back into to pick up things, they remembered me and asked how she was doing. When she passed away I gave one of the girls a picture of her (I wish I remembered her name she is so nice), close to a year later I came back in and she remembered me and whipped out her folder and showed me the picture I had given her. Cue the tears! All the employees are really great and I always come here even though there is a Petco way closer to me.

The place is very clean. Associate is very kind and knowledgeable. Highly recommended

So I’m giving this place 5 stars because:
— the place is super clean
— organized
— people are nice
— good prices if you need to go to a store to buy your food and accessories
— and they have dog treats for when you bring your dog in at the checkout isle
I definitely recommend this place if you have to go to a store to buy stuff for your pets :)

Today was my second time visiting this location and the associate named Karina was so helpful! She not only took me to the location of each item that I needed but she also recommended the Authority dog food brand to me. I told her that I had heard that the pedigree and purina brands weren’t so great but that’s what I was currently feeding my dog. She walked me through the ingredients and then offered me more cost friendly and healthier suggestions. I’m sure my dog will love the brand since he eats anything but I feel much better knowing that I’m going to be feeding a food that will nourish his body and not just filling him up. Karina also gave me a coupon for the Authority brand and that was a huge plus to be able to try the food at a lower price.
Stacy at the checkout lane definitely offered me a fast and courteous checkout process. Based on customer service alone I would definitely come back to this petsmart location although I live in the fort greene area of Brooklyn. Thanks so much ladies!
Stacy also

Update: I no longer bring my little dog to this location. They left powder in his ears and when I got home I discovered he had angry red razor marks on his tummy and front leg joint (underarm?). Also, he exhibited fear of feet and acted like he was scared of me for a week and a half. I didn’t lodge a complaint, because I know he can be fearful of grooming when not handled gently. Still I wish they would simply call me to come get him and not maim him if they feel he’s difficult to handle.
I’m going to take it as a lesson and be glad he’s not more seriously hurt. But never again with that location.

I made a purchase for my Maltese in NJ and to my dismay, the trainer I bought him was too small. I had no problems doing my return at this location. The cashier and the manager that assisted me were very friendly and professional!
The store was immaculate cleanest pet store I have every seen! Will def switch from my current pet store and do all of my shopping here.

This location is not the closest to me, but I go here because they are better. Cleaner, more selection, better store layout, helpful staff, and parking.

I’ve been here a few times with my new puppy, and its really nice. They are extremely well-​stocked and VERY clean (surprisingly clean for a pet place!). The staff is very helpful and pretty knowledgeable. You can tell they all like animals and are eager to help you make the best choices.
They are very liberal with discounts, sales, and coupons. You definitely want to join their customer loyalty program for extra savings!
I love their grooming department, also. They do a great job for not a lot of $$$, and with my new Pomeranian/​Maltese, I’m going to need a lot of work done.

The staff are very helpful and the cashier was very knowledgeable. She left her post to help me select supplies that would be perfect for my kitten. Prices are reasonable, and the store is clean. What prevented me from giving the store a 5 was the salesman who pawned the incorrect food on me. He recommended Royal Canin kitten food, which i had heard good things about. However, what we both failed to recognize is that my kitten needs the babycat formula because she’s only 6 weeks. I feel like he shouldn’t be recommending products without being informed about them. Just because it says kitten on the label, doesn’t mean it’s for all ages of kitten.

Phenomenal job grooming my schnauzer Stephanie and the other groomers were friendly and great with my pet. Will definitely be returning :)

So I have nothing bad to say. I’ve been here about 3x now and its still clean and the prices are good for the cat products I get on a regular basis.
The staff are knowledgeable people, plus very patient and courteous. I’ve always had great customer service.
I’m just happy to finally have a full service pet store closer to my house. Bonus points!

I absolutely love this store! I would not go anywhere else to buy my fish or aquarium equipment. The staff is friendly and very knowledgeable, prices are outstanding.
Check this place out! You won’t regret it!